Service Representative Customer

KAREN M. MENARD 920-***-****

Neenah, WI ***** linkedin.com/in/karenmmenard ************@*****.***

LEAD PRODUCT DEVELOPER – RESEARCH AND DEVELOPMENT

Improve Products & Processes for Increased Customer Satisfaction & Sales Growth

Move projects and people forward by identifying root cause of issues, translating complex processes into clear and actionable steps, and communicating results and recommendations clearly and concisely. Enthusiastic team player, with an eye for detail, who builds relationships and collaborates with multi-disciplined professionals to bring new ideas to life. Expertise:

Creative Problem Solving Customer Relations Project Management

Test Method Development Teamwork & Mentoring Domestic & International Experience

PROFESSIONAL EXPERIENCE

Construction Reporter (DEC 2019 to March 2020)

Research, monitor publications and enter data on construction projects to a Virtual Plan Room for Contractors to obtain timely and accurate information about construction projects throughout Wisconsin.

•Perform timely data entry for projects in the pre-bid phase of construction.

•Excellent reading and comprehension skills employed for reviewing spec books and projects.

•Computer experience with Microsoft Office Suite: Word, Excel, Outlook and database software.

•Team player

Patient Service Representative (PSR) FLOAT (JAN 2019 – OCT 2019)

Worked closely with clinical team to provide the best possible service and care to patients.

Responsible for greeting each patient and visitor with a smile and attitude of helpfulness.

Handling high volume of calls, answering inquires, appointment setting and insurance verification.

Responsible for receiving patient, providing appropriate paperwork, receiving documentation and co-pays, setting up follow-up appointments and overseeing them throughout their visit.

Additional reception desk duties include input of demographic and insurance related information, answering general inquires, and keeping the waiting room presentable.

KIMBERLY-CLARK CORPORATION, Neenah WI

Scientist II (2000- 2018)

Launched consumer preferred new and improved personal care products, cost savings initiatives, and new packaging for increased sales. Developed test methods to evaluate efficacy of new material and design improvements. Designed and executed testing plan for launch of new packaging design, meeting safety, regulatory, and consumer needs.

Created alternative prototypes, identified testing lab, and developed testing plan to generate test results to risk mitigate performance issues, returning new package design back on track for launch.

Implemented visual quality control system at co-packing facility, streamlining processes and enabling immediate identification of critical defects, saving time, ensuring quality packaging for commercialization and receiving distinguished performance award.

Developed robust noninvasive adult in vivo skin test methods to deliver diapers with improved skin dryness performance.

Led clinical research testing plan, supplied prototypes, and research data, verifying rash prevention claim and supporting global marketing consumer needs in South America.

Spearheaded product development efforts and identified type and amount of fragrance, qualifying consumer winning fragrance, and confirming product marketing position.

Achieved maximum Coolness Zone Design impact by making and testing different prototypes, determined optimal location, best geometry to fit boys and girls, and effect on skin temperature.

Scientist I

Developed product and material innovations to provide personal care products with improved consumer benefits and maintain innovation pipeline. Implemented test methods to identify materials and designs to address unmet consumer needs.

Achieved Distinguished Performance Award for quickly generating data that showed how new material processes impacted breathability, identifying best process for making breathable materials.

Leveraged superabsorbent technology by researching primary contributors to odor and developing test method to supply scientific data that showed primary odor was reduced by this technology.

Developed new methods for product and material sensory malodor evaluations to enable assessment of odor control improvements.

Streamlined problem solving with new product design by creating videos of bench testing to show why product didn’t meet target performance measures, enabling focus on root cause.

Technician II

Created new product development processes and product ideas as part of front end innovation to grow market share and brand equity.

Implemented new process for evaluating newborn prototypes for fit and function, ensuring safety for this vulnerable population, while getting pertinent data for development of premium product.

Designed and evaluated newborn prototypes for fit and fastening system functionality, improving fastening performance.

Diagnosed reason hand-made products for clinical and consumer studies were falling apart by applying adhesive knowledge to identify root cause, resulting in quickly gathering pertinent clinical and consumer data on new prototypes.

EDUCATION / PROFESSIONAL DEVELOPMENT / CERTIFICATIONS

Bachelor of Science Applied Math and Economics, University of Wisconsin Oshkosh, Oshkosh, WI

Effective Communications and Human Relations Training - Dale Carnegie

27 inventions and 10 granted patents on packaging, skin health, and absorbency- Kimberly-Clark Inc.

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