Manager Sales

Dyan Daley

**** ****** ***** *****, ******* FL **818 407-***-****

adck83@r.postjobfree.com https://www.linkedin.com/in/dyan-grey Profile

Results-oriented Bank Manager with 18 years of experience in the financial services industry who is highly respected for demonstrated leadership and performance with strong knowledge in Branch Banking, Operations Management, Customer Relationship Management, Team Leadership, Negotiation, Credit Risk Underwriting, Sales Management and Community Relations

Experience & Accomplishments

National Commercial Bank Jamaica Limited 2001-Present Branch Manager - Brown’s Town Branch

Monitor overall performance of branch to include: people, financials, customers and operations

Organize, direct and guide staff in order to ensure the smooth operation of the Branch to achieve efficiency, productivity, profitability and loyalty from customers

Monitor the main income streams of the Branch and work with the Regional Manager to put effective cost management tools in place in order to grow the bottom line

Ensure all operating, compliance and regulatory policies and procedures are adhered to and that all required reports are submitted in a timely manner

Coaching employees for higher performance

Loan origination increases by $200M within 1

st

month of assignment

Branch Manager - Half Moon Branch

Reduced delinquency ratio from 5.42% to 2.50% within 12 months

Branch awarded the 2

nd

most profitable of 32 branches as at end of financial year ended Sept 2018

Branch became key contributor to the overall performance of the Bank which reported record profits of $30B at end of financial year ended Sept 2018 Sales and Relationship Officer – Team Lead Treasury and Correspondent Banking Payment Services Unit Apr 2016 to Dec 15, 2017

Ensured the maintenance and servicing of merchants within the travel, food and entertainment sectors

Actively courted new and existing customers to increase number of new sign ups, sales volumes and commissions

Developed and implemented strategies to expand market share in the customer region/sector assigned

Top Sales and Relationship Officer Acquiring- 3 consecutive quarters Business Banker - Brown’s Town Branch Nov 2010-April 2016

Managed the relationship with customers in the Small and Medium Enterprises business segment for the Branch

Expanded the bank’s market share of Small and Medium business customers

Executed business loan origination process

Diamond League Member up to April 2016

Diamond League Inductee for financial year ended September 2014

Top Business Banker in credit card sales for the financial year ended September 2014

Officer in Charge -Spalding Agency Feb-Nov 2010

Guided team to ensure optimal efficiency, compliance and increased sales and revenues resulting in a promotion within 9 months

Identified and referred commercial and loan customers to main branch

E-learning Champion

Peer Educator

Business Development Representative - Christiana Branch Aug 2006-Feb 2010

Business Development Representative of the Year for financial year ended September 2008

Top Business Development Representative for Loan Referrals for financial year ended September 2008

Top Business Development Representative for Deposits for financial year ended September 2008

Exceeded all target over the period resulting in promotion

Won an all-expenses paid trip to Fort Lauderdale having being recognized as Sales Guru

Educational & Professional Development

Northern Caribbean University 2009-2012

Bachelor of Science in Management Studies emphasis Marketing Management Honorary Mention

_ Professional Associations & Service

NCB Foundation Volunteer

Treasurer-Florence Hall Benevolent Society

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