Rico Beard

adck6l@r.postjobfree.com

Summary

Experienced material handler looking for new opportunity using talent for transporting materials, products and merchandise. Skilled at using tools of the trade, and proficient in computers and the industry’s heavy equipment, ready to work flexible hours and shifts to help keep production running smoothly. Education

Eastern Arizona College

Completed College Courses

High School Diploma, Kadena High School

Work Experience

Office service assistant Jan 2020 - Feb 2020

Coverall

● Perform receptionist duties including answering telephones, greeting and acknowledging all visitors courteously and promptly.

● Assisting General Manager with potential Franchise Prospect appointment setting.

● Assisting the General Manager with correspondence as requested.

● Ordering and completing billing for Customer supplies.

● Ordering office supplies from GSC approved vendors.

● Completing Franchise Owner sales proposals within 24 hours.

● Preparing New Customer files.

● Preparing New Franchise Owner files.

● Entering Customer closes into Fransys.

● Mail Distribution and filing Customer and Franchise documentation.

● Preparation of Franchise monthly Statement packages & Franchise check disbursement.

● Completing Accounts Payable documentation following GSC procedures.

● Verify and perform inventory with Operations at month end.

● Review Data Entry for accuracy prior to submitting to Regional Administrative Manager ADT Defenders inc. - Crofton, MD

Sales Technician Sep 2018 - Jan 2020

Responsibilities:

● I would travel to customers' homes to assess and advise on the best protection plan

● Install an upsell hi-tech wireless smart home security products, camera, doorbell camera, panels.

● Identify opportunities to go above and beyond for the customer.

● Travel to existing clients' homes when services are needed.

● manage a team of 5 to 7 techs on the field, learn and teach the 11 step process. Kaiser Permanente – Oaks, VA

Appointment Clerk Aug 2016 - Apr 2017

As an Appointment Clerk for Kaiser Permanente, I was responsible for performing a variety of tasks which included:

● Verifies eligibility of both new and existing patients using the patient data when necessary, inputs data and obtains medical record numbers in accordance with pre-enrolment procedures.

● Schedules appointments by utilizing the appropriate scheduling applications at the request of patients and providers, in accordance with established Regional or Service Area Specialty Department Guidelines for each department.

● Informs patients of appointment data and gives pre-appointment instructions as necessary. Helps process schedule changes, cancellations and rescheduling of appointments as necessary.

● Answers and screens telephone calls, takes messages, or forwards calls as appropriate.

● Views Internal and external referrals and network provider information, Pharmacy, appointment history, benefit eligibility patient information, provider scheduler, provider notes for specific scheduling information as needed, and cancellation of appointment for follow-up.

● Informs the supervisor of any patient requiring immediate attention. Client Care Specialist

Banfield Pet Hospital Nov 2014 - Dec 2015

I serve a Client Care Specialist for the Banfield Pet Hospital. In this capacity, I am responsible for providing clients with excellent customer service. Additional duties and responsibilities include:

● Greeting pets and their owners, scheduling appointments, providing home care instructions, placing telephone calls to discuss pet care, processing bills and collecting payments.

● Briefing the medical team regarding emergencies and ensuring that the exam rooms are clean and ready for the next appointment.

Client Care Specialist

Ballston Animal Hospital Sep 2014 - Nov 2014

As an experienced customer service representative, I was responsible for performing a variety of administrative tasks which included:

● Greeting clients, answering telephones, scheduling appointments, entering client and patient data into an automated system, generating invoices, and distributing medications.

● Serving as the primary liaison between clients and other hospital staff.

● Responding to questions and providing information to clients.

● Assisting clients and potential clients with understanding and utilizing the products and services offered by the hospital.

Customer Care Representative

Midtown Group Aug 2013 - Aug 2013

As a customer service representative for this temporary assignment, I was responsible for performing a variety of tasks which included:

● Receiving incoming telephone calls from customers and making calls from the Call Center.

● Providing pertinent information to parents and personnel regarding the upcoming school year.

● Providing excellent customer service to callers and skilfully handling calls from distraught individuals. Material Handler II

Zimmerman Associates, Library of Congress Dec 2010 - Aug 2013 I worked as a Material Handler at the Library of Congress facility. I was responsible for performing duties such as receiving, moving, storing and delivering materials and supplies, and using hand tools and powered equipment. Other duties included:

● Loading and unloading shipments from trucks using pallet jacks, walk behind jacks, and using non-mechanical equipment such as wrenches, screwdrivers, and hammers.

● Determining the proper location of collection materials.

● Responsibility for the orderly relocation of large segments of the Library's general and special collections while using associated peripheral equipment such as optimal scanners and barcode readers.

● Working independently to determine sequences of loading and unloading book trucks and other conveyances.

Customer Service Sales/Telemarketing

Protocall Communications Apr 2008 - Oct 2010

I was responsible for providing excellent customer service. In this capacity, I performed the following duties:

● Accomplishing outbound sales.

● Assisting with customer inquiries and resolving issues with orders.

● Processing orders for Verizon Fios internet to small businesses.

● Developing two-year contract agreements.

● Performing data entry duties to include entering new orders into an automated system.

● Received numerous awards for being the top sales representative for the company

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