Panagiota Barlampa

Vladimirou Bensi, Athens, Greece, 11521 +30-697*******

adck1d@r.postjobfree.com www.linkedin.com/in/giotabarlampa/

Group Administrative Assistant

More than 15 years of experience in general administrative support and customer services within high growth organisations

Accomplished and results-oriented professional assistant with strong exposure of correspondence preparation, travel planning and coordination, calendar handling, and data management functions. Able to build relationships that allow for an atmosphere of comfort and confidence in the C-Suite. Talented to communicate values, and drive critical administrative decisions in order to meet or exceed stated goals and objectives of the organisation. Passionate and focused decision maker, adept at managing priorities and dedicated to the highest level of service quality and customer satisfaction. Superior analytical and critical thinking skills with emphasis on delivering value beyond the numbers, providing leadership and independent perspective, solving problems across the business, and leading crucial initiatives.

Highlights of Expertise

Administrative and Office Management Support

Time and Resource Optimisation

Long-term Relationship Management

Scheduling Workflow Planning / Prioritisation

Exceptional Customer Services Skills

Reports and Presentations Preparation

Calendar Management and Scheduling

Inventory and Office Supplies Management

Problem Analysis and Resolution

Contracts and Service Memos Administration

Career Experience

Printec S.A. December 2018 to Present

Responsible for the general office administration with specialisation in HR issues

GROUP ADMINISTRATIVE ASSISTANT (December 2018 to Present)

Main accountabilities in travel coordination, expenses and cashier management, office supplies, building facilities and updating and recording buildings’ procedures. Responsible for meeting arrangements with vendors, potential customers and colleagues, internal and external email handling, meetings’ arrangements with the Occupational Doctor and Safety Engineer, events’ coordination, creation and promotion of activities through internal screens. Participate as a member to the Social Corporate Responsibility Committee with primary responsibilities the CSR budget’s monitoring, the coordination and implementation of existing activities, the discovery and promotion of new ones and the editing and publication of all the CSR initiatives on the internal Printec - HUB.

Main Achievements:

Finding and starting up with new vendors and offering more cost-effective proposals and services.

Achieve reduction in operating costs and promote new, more competitive proposals.

Member to the Social Corporate Responsibility Committee.

Monitoring the CSR budget of all the countries.

Piraeus Bank, SA

Proactively lead and support all aspects of general administration with a strong emphasis on HR and organisational learning.

EXECUTIVE ASSISTANT TO THE EXECUTIVE GENERAL MANAGER (September 2018 to October 2018)

Coordinated requests for information from internal and external stakeholders and provided a professional first point of contact for all enquiries. Developed and executed a wide range of traveling plans as well as prepared and delivered documents associated with travelling. Communicating and handling incoming and outgoing electronic communications on behalf of the EGM. Prepared and reviewed meeting materials for senior management and developed both agendas and confidential presentations for EGM in various committees. Interpreted and managed contracts and service memos to work as point of contact between EGM and executive leadership.

Main Achievements:

Supported the EGM office’s equipment by communicating with the Technical Department for the installation of all the banking electronic systems and ensuring the proper function of the office.

Prioritised and completed multiple administrative support tasks, including maintaining file system and electronic documents, scheduling meetings and appointments, and preparing expenses reports.

Functioned as a liaison between CEO, board members, and EGM by synchronising accurate information, arranging appointments, and responding to emails on behalf of the EGM in a timely manner.

EXECUTIVE ASSISTANT TO THE DEPUTY GENERAL MANAGER (January 2018 to August 2018)

Managed complex and changing diaries, including scheduling, negotiating appointments and meetings, and organising associated documentation. Supported implementation and improvement of administration systems and procedures to meet departmental requirements. Built and strengthened professional working relationship with general managers and administrative support team. Synchronised effective meetings by collating meeting agendas, providing confidential minute taking, and coordinating follow up actions. Arranged both international and internal travel plans, and provided support in multiple facets of travel management as necessary.

Main Achievements:

Planned, developed, and coordinated day-to-day schedules for DGM, delivered exceptional services by working in a "gatekeeper" and "gateway" role, and streamlined DGM’s time and office activities.

Informed DGM about upcoming commitments and responsibilities, maintained consistent follow-up with daily activities, and provided a bridge for smooth communication between the DGM’s office and internal departments.

Participated in supporting projects such as "Voluntary Retirement Scheme" by taking messages, informing the relevant departments of HR and arranging appointments.

EXECUTIVE ASSISTANT TO THE ASSISTANT GENERAL MANAGER (March 2014 to December 2017)

Structured and maximised assistant general manager calendars and overall time management using sound judgment to prioritise calendar requests. Prepared executive responses to routine memos, letters, and correspondence as well as coordinated communications, which included taking calls and responding to emails. Functioned independently and efficiently in a deadline-driven environment and handled multiple simultaneous tasks within limited resources. Served as a primary point of contact between the assistant general manager, internal / external customers, and partners.

Main Achievements:

Prepared and maintained schedule for assistant general manager, including but not limited to scheduling travel and conferences, making appointments, and making changes to appointments.

Ensured on time availability of office supplies and identified office needs to order supplies while troubleshooting malfunction of office equipment for smooth execution of workflow.

Participated as a member of the HR to the project "Investors in People” and be awarded with the Golden Prize (2015).

Piraeus Direct Services, SA

Worked as an inbound call centre agent and addressed customer questions and complains within the scope of responsibility.

CALL CENTRE AGENT (November 2003 to March 2014)

Conducted comprehensive research, resolved documentation discrepancies, and forwarded more complex problems to the call centre manager. Improved knowledge of product and services to provide appropriate recommendation to the client regarding company products and services. Made outbound calls to new and existing clients informed about new products and explain the merit of offered services. Enhanced customer interest in products offered by the company and delivered excellent customer services to meet and exceed customer needs.

Education

MSc in Human Resources Management

Athens University of Economics and Business (2019 – 2021)

Specialisation in Linguistics, Philosophical Departure of Greek Literature

National and Kapodistrian University of Athens - May 2007

Technical Skills

Qualified in ECDL Core (Excel, Word, PowerPoint, Access) - May 2008

Language Proficiencies

English: Excellent Knowledge (Proficiency of Michigan - C2) - May 2009

Turkish: Very Good Knowledge (Istanbul Dilmer - B2) - July 2018

French: Good Knowledge (Delf - A1- A2- A3- A4) - July 2000

Seminars Attended

Whole Brain Team Development – Experiential Learning (2019)

Excellence Communication – Humanis HR Consultants- Kastri (2018)

English for International Business Communication - Hellenic American Union (2016)

Identity Management –In Bank Training (2016)

Investors in People – Educational Centre Mesogeion Av. (2015)

Human Rights –In Bank Training (2015)

Cyber Security – In Bank Training (2014)

Educational Programme for the personal assistants - Door Greece Company (2014)

Sales and Stress Management – K.E.K Anaptixi A.E (2008)

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