Hi! I am a Customer Service Representative with

over 10 years of experience of telephone sales and

account administration. I also have passed a college degree and knowledge of Internet Technology.

Executive Summary

Chona Chris Cruz

CUSTOMER SERVICE SUPPORT, VIRTUAL

ASSISTANT AND SOCIAL MEDIA

SPECIALIST

• Excellent Communications Skills

• Multi-tasking

• Working on Flexible Schedule

• Hard Selling/Up-selling

*Account Management

• Soft Phone/Hard phone cold calling

• Emails and Dual Chat support

• Graphics and Designs

• Animation

*Appointment Setting

Areas of Expertise

#6 North Mirano St., Purok Balunggay, Brgy.28,

Bacolod City, Negros Occidental, 6100

Home: +63-916*******

Email: adck0a@r.postjobfree.com

LinkedIn: @chonacruz0902

Skype: chonacruz0902

Reach me at:

• April Joy Panie

Team Manager

English Partner

099*-***-****

• Maria Kristine Garcia

Team Manager

Convergys Philippines

091*-***-****

References:

Partner English, China/AJMP Tutorial Services, Bacolod Homebase

ONLINE IELTS REVIEWER

Work Experience

Review and assists students with their IELTS speaking test Correct, give suggestions and recommendations to enhance English grammar, pronunciation and fluency.

Book students classes using the company’s website and tools. Send reports and updates with students progress through email. Convergys Philippines

Bacolod Site

TECHNICAL SUPPORT REPRESENTATIVE/CUSTOMER

SUPPORT

Rescheduling appointments for installation of services. Assists customer in troubleshooting cable. Internet and phone service over the phone

Posting charges to customer’s account, explaining charges which appears on customer’s account, processing payments from customers/ guests, make necessary correction on customers account, informing availability of media services.

SITEL PHILIPPINES

SALES REPRESENTATIVE/CUSTOMER SERVICE

Selling telephone, cable and internet services to new customers over the phone.

Posting charges to customer’s account, explaining charges which appears on customer’s account, processing payments from customers/ guests, make necessary correction on customers account, informing availability of media services.

Saving and retaining customers from cancellation of media services and accounts.

NCO INCORPORATED PHILIPPINES

EMAIL AND CHAT SUPPPORT

-Responding to customer’s inquiries and complaints through chat or e-mail. Posting charges on customer’s account, explaining charges, correction on customer’s account.

Providing information about policies and services. DISC

ASSESSMENT

Technical Details

Contact this candidate