Namratha Bevilacqua-Linn

*** ********* *** ********* ** 10591

980-***-**** adcjwb@r.postjobfree.com

summary

●Business analyst with extensive experience defining scope, managing schedules, identifying risks and clearly communicating to stakeholders

●Experienced in agile processes and methodologies

●Able to assemble and lead complex cross-functional teams, including software development, deployment, and change management

Experience

Byram Healthcare White Plains, NY

Business Analyst Feb 2019 – Present

●Developed process flows, documented detailed requirements and deployed capability to automatically process healthcare orders, allowing us to deliver medical supplies to customers more efficiently and faster

●Gathered requirements, supported user testing and roll out of various enhancements to healthcare ERP system

●Documented requirements and supported upgrade of the business intelligence and reporting platform for healthcare data

Navigators Danbury, CT

Business Analyst June 2018 – Feb 2019

●Led UAT, training and deployment of workflow management and document repository systems

●Documented requirements for changes to underwriting, operations and claims workflows for property and casualty products

Chubb (Contract) Philadelphia, PA

Business Analyst November 2017 – June 2018

●Automated insurance forms and other document generation and storage

●Managed scope and ensured timely delivery of property and casualty forms releases

Tokio Marine North America Services, LLC Bala Cynwyd, PA

Business Analyst July 2016 – November 2017

●Managed communications and coordinated tasks across the development, QA and business teams

●Developed backlog for insurance billing system by breaking down large initiatives into smaller work streams and identifying MVP

●Gathered requirements and created user stories for property and casualty insurance policy administration system (Guidewire Policy Center)

●Implemented rating algorithms and automated document generation for property, auto and general liability products

●Documented current state and future state process flows of underwriting, customer service and billing teams to support the business transformation project

Comcast Philadelphia, PA

Project Manager December 2014 – May 2016

●Coordinated development and deployments for a suite of video applications on iOS, Android and desktop

●Responsible for executive communications about project status, risks and dependencies

●Prioritized features, planned iterations, and coordinated product backlog grooming

●Managed dependencies across several engineering teams by identifying impacts to overarching roadmap

●Organized and facilitated project planning, daily stand-up meetings and release planning meetings

●Managed release communications with partners for a white label, next generation, television service

●Streamlined the change management process, maintained the change calendar and facilitated communication between the development teams

●Created standardized operating procedures and coordinated capacity planning for X1, Comcast’s next generation video platform

Aon Hatboro, PA

Project Manager March 2014 – December 2014

●Managed the business transformation roadmap for a suite of systems supporting 500 million dollars’ worth of life insurance policies

●Defined project scope, objectives and work breakdown structures to track all stages of enterprise software implementations of the CRM, policy administration and document management systems

●Owned project communication to internal and external clients from conception to product release

●Managed team of business and QA analysts focused on defining requirements and testing strategy

●Coordinated dependencies across operations, finance, customer service, underwriting, marketing and technology teams

●Product owner for key development initiatives, including multichannel payment technology, and straight through processing of insurance applications and transactions

Senior Business Analyst June 2013 – March 2014

●Gathered business requirements, created process flows, user stories and test scripts for the development teams

●Involved in end-to-end launch of new insurance products from market research to rollout including operations, call center setup and training

●Revamped user interface and functionality of online enrollment portal by mapping user flows to the customer journey

SunGard Availability Services King of Prussia, PA

Consultant April 2012 – June 2013

●Conducted enterprise risk assessments and developed risk response plans for Fortune 500

●Created business continuity and disaster recovery plans, and facilitated exercises for testing these plans

●Developed user stories and test scripts for an operational risk management tool which formed the core of our product offering

Aon Hatboro, PA

Business Analyst February 2010 – April 2012

●Conducted gap analysis by documenting the current state of backend policy management and proposing enhancements for operational improvements

●Gathered requirements, developed test plans and supported deployments for a life and health insurance self-service portal and mobile app

●Conducted process improvement analysis and redesigned processes and systems to increase operational efficiency

Infosys Technologies Bangalore, India

Software Engineer October 2006 – July 2008

●Developed backend systems for managing mutual fund products

●Designed and developed a module for tracking purchase and sale of securities

●Responsible for performance and integration testing across various systems

●Automated change management process and contributed to the customer service and quality improvement initiatives

Education

University of Illinois at Chicago Chicago, IL

Masters in Management of Information Systems May 2010

Bangalore Institute of Technology Bangalore, India

Bachelor of Engineering in Telecommunication June 2006

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