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Administrative Assistant Customer Service

Location:
Fort Washington, MD
Salary:
50000
Posted:
March 30, 2020

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Resume:

Education

University of MD College Park

B.A. in Communication May 2019

3.4 GPA

Dean’s List Honoree (Spring 2019)

Skills

Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook and Access)

Calendar Management

Project Management and Negotiation

Strong verbal, non-verbal and written communication

Profile

I am an outgoing, cooperative and adaptable team player with excellent customer service skills. I am diligent and efficient worker who is always eager to learn new skills.

Professional Experience

Oliff PLC Alexandria, VA

Administrative Assistant

May 2019-Present

Administrative

Support Firm Administrator as the initial contact for clients, and fielding basic inquiries

Process all staff sick/annual leave requests; maintain and distribute daily and weekly calendars

Update and maintain firm malpractice insurance forms for all eligible professionals

Back-up HR contact during absences, vacations, etc.

Customize, order, and maintain an inventory of Firm paraphernalia and promotional items

Act as a relief/backup for front desk receptionist (including covering breaks, callouts, and assisting with gutting files.

Other duties - ordering flowers based on occasion, distribution of sporting event tickets and maintaining records, invoices, and contract review.

Company Travel

Coordinate firm travel for both clients and staff, including domestic and international airline reservations, lodging and transportation, and international visa applications for attorneys

Maintain accurate records to create filing memos for files, accounting and business traveler

Office Events

Plan, coordinate, and implement Firm events (e.g. holiday party, luncheons, IPTI, client events, and attorney outings)

Negotiate contracts for events, coordinating invitations and maintaining and distribution of attendance records

Assist in the planning of both in-house and off-site CLE seminars; ensuring pre-and post-seminar paperwork is complete for all offices, and maintain all records

Hilltop Salon and Tanning Indian Head, MD

Salon Assistant and Manager

Jun 2011-May 2019

Respond to customer inquiries or complaints quickly according to service standards

Inform staff of job responsibilities and performance expectations

Remembered Events Springfield, VA

Event Planning Intern

Nov 2018-May 2019

Assist in the proactive planning, communication, and scheduling of a wide variety of events

Prepared contracts, collected fees, and booked venues for events

Coordinated timelines and budgets for events

References provided upon request



Contact this candidate