Accounts Receivable

RITA RONCA B.A.

Tel: 905-***-**** Cell 416-***-****

Mississauga, Ontario

Email: adcjub@r.postjobfree.com

Highlights of Qualifications:

** *****’ broad experience in all aspects of Accounts Receivable including default, recoveries, bankruptcy, cash application, extending credit and billing disputes

Experience with credit scoring systems and credit reporting agencies

Excellent verbal and written communication skills

Positive and personable attitude

Strong problem-solving skills with good organizational, time management and prioritizing skills

Experience in a fast paced environment

Excellent negotiating skills, conflict management and problem solving

Strong analytical skills with the ability to interpret financial information

Strong working knowledge of credit principles and best practices

Strong PC skills with MS Office, Outlook, Excel, Word and Access

20 years experience as a front-line supervisor

Professional Experience:

LEVITT-SAFETY LIMITED

Senior Credit and Collections Collector May 2016 – April 2019

Achievements

Consistently collect over $1million per month

Key Responsibilities

Manage and maintain an assigned portfolio of 1500 accounts

Manage and maintain high-profile accounts: Canadian Natural Resources, DeBeers Canada, Shell Canada, Michelin Tires,

Contact customer proactively at 45days

Investigate and resolve billing issues and discrepancies

Keep management and Sales informed as to the status and collection efforts with National Accounts

Refer accounts to a third-party collection agency

Respond to written and telephone inquiries

Prepare the bad debt write-off list for approval

Work with internal and external customers from branches and Head Office

Review Credit Applications and Equifax Credit Reports to establish credit limits

Monitor and review daily customer orders on Hold

Make recommendations to improve collection processes

Assist with training of new employees

Assist with monthly reviews of each collector

ECOLAB CO.

Accounts Receivable Supervisor Feb 2012 – April 2015

Managed a team of 9 Credit Representatives and 2 Cash Application Clerks

Achievements

Cleared AR Aging Report of $1million of old debit and credits by researching and resolving collection and billing issues

Improved Institutional DSO from 38.5(2013) to 37(2014)

Established measurable goals and objectives for the AR Team

Implemented demand letters prior to submitting balances to a third-party collection agency, saving totaled $2.5K to $5K monthly

Key Responsibilities

Monitored aging of all receivables

Provided monthly A/R-DSO reporting and analysis to senior management

Ensured A/R and Credit policies, practices and processes were efficient and effective

Recruited, trained and provided leadership to the account receivable team

Supervised and mentored A/R team, including providing oversight on collections activities

Liaised with IT department to improved processes and functionality of the A/R system

Established quarterly bad debt reserves and minimized debt write off

Advised and collaborated with both internal and external groups regarding the resolution of specific A/R issues

Performed regular credit monitoring on all high-profile accounts

Managed the process of departmental sign-off for refunds and bad debt write offs

Alerted all levels of Sales management to problematic high-profile customers

Supervised and guided a team of 2 in the accurate posting of payments

Coordinated collection action with 3rd party collection agency

Provided leadership and support with cross-functional projects to improve business results

Managed a portfolio of high-profile accounts: Walmart, Kraft, Sysco, Starbucks, Boston Pizza

Created standard operating procedures (SOP) for Accounts Receivable department

Monitored ‘Order Hold’ queue to ensure that held orders were being reviewed and released appropriately

WELLS FARGO FINANCIAL CORP. CANADA Nov 2004 – April 2011

Supervisor, Bankruptcy - Consumer/Retail/Auto/MasterCard (2009-2011)

Managed a team of 8 Bankruptcy Representatives

Achievements

Achieved year end Consumer Recovery of $257,582 projection was $250,000

Achieved year end Retail Recovery of $817,971 projection was $800,000

Supervisor, Bad Debt Recovery - Consumer and Retail (2006-2009)

Managed a team of 12 Bad Debt Collectors – remotely and in-house

Achievements

Achieved Consumer Recovery of $37.2M vs. plan of $34M exceeded by $3.2M

Achieved Retail Recovery of $11M vs. plan of $9.3M exceeded by $1.7M

Supervisor, Centralized Collections – Consumer (2004-2006)

Managed a team of 15-20 Consumer Collectors

Achievements

Created year end incentive results for senior management and collection supervisors

Effectively keeping all training folders updated for each collection representative

Effectively analysing daily reports to maximize receivables

Key Responsibilities for all 3 positions

Ensured Wells Fargo Financial targets and goals are met monthly

Supervised all aspects of collections, bad debt recovery, bankruptcy

Organized, managed and monitored an assigned unit workflow

Resolved and logged internal/external escalations

Trained, coached and career development of direct reports

Participated in hiring, appraising and disciplining of direct reports

Provided effective hands-on management to direct reports including performance evaluation

Conducted daily team meetings to ensure policies and procedures were adhered to

Designed and facilitated training programs for internal departments

Provided feedback to team members on call quality monitoring results

Daily monitoring of direct reports either by one-on one or account reviews

Enersource Corporation Dec 1994 – Nov 2004

Supervisor, Credit and Collections

Managed a team of 11 direct reports

Managed collections and overall aging for both residential and commercial accounts

Technical Skills:

Microsoft Office: Word, Excel, Outlook, PowerPoint, Access

Orcom Customer/Collections Information System

YOM/Supreme Collection Systems

Retail and Master Card Collection System

AS400

SXE

Salesforce – Series 4

Encompass

Navison

Internet Portal Experience:

Ariba

Coupa

Education:

University of Toronto

Degree: Bachelor of Arts – Languages and Literatures Studies

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