EDWARD M. STEVENS

**** ***** ****

Lakewood, Ohio 44107

216-***-****

adcjua@r.postjobfree.com

CAREER PROFILE

General operations management professional with over 20 years experience serving as a COO, Vice President of Client Services, General Manager, Service Director and Manager of Operations. Specialize in reorganizing and restructuring companies for growth. Excels at analyzing fundamental business conditions and indicators, followed by effective planning for growth and change. Effective at leading and organizing teams and systems to accomplish business objectives.

AREAS OF EFFECTIVENESS

· General Management · Marketing · Systems / Procedures

· Business Planning · Advertising · Problem Solving

· Operations Management · Product Development · Team Building

· Finance Administration · Presentations · Analysis CAREER PROGRESSION

MSX International Naperville, IL 2017-Present

Field Warranty Consultant, North Central Region

Supporting GM CCA / General Motors Customer Care and Aftersales

• Area of responsibility includes Ohio, Michigan and Indiana.

• Responsible for providing in depth reviews of dealer warranty operations, focusing on customer concern identification, repair capabilities, potential audit risk and warranty coaching.

• Analyze dealership service department processes, technicians, service advisors and warranty administrators.

• Identify audit risk, areas of process inefficiencies, and training required. Stevens Strategic Communications / CartWrite Westlake, Ohio 2016-2017 National Sales Manager

• Added additional vertical markets which increased sales by $750,000.

• Automated all processes to expedite fulfillment though suppliers.

• Opened Amazon store for additional market penetration to add an additional $350,000 in sales.

• Updated website bi-monthly to reflect proper product mix (charging carts, desktop charging units, lecterns, and accessories for school, hospital and trade show use).

• Reworked payment process for customers to make checkout efficient and EASY. Senior Business Analyst - Consulting Projects Include:

• Aircraft Systems, Inc. (Rockford, IL) - Airplane Repair Service Exit Strategy, Succession Plan, Business Valuation, Production, and Profitability

• Buddy’s Auto-Marine Inc. (Abingdon, MD) - Foreign, Domestic, Light Truck & Marine Repair Profitability, Short Term Exit Strategy, and Tax Planning

• Connecticut Valley Biological Supply Co. (Southampton, MA) - Educational Science Supply Sales and Marketing, Profitability, Exit Strategy, and Tax Planning

• Sunshine Logistics Inc. (Melrose Park, IL) - Trucking Brokerage Management, Strategic Marketing, and Growth/Expansion

• M&M Enterprises II Inc. (Chesapeake, VA) - Class A General Contractor Management, Tax Planning, and Bridge Loan

• Manor Press (River Grove, IL) - Printing

Cash Flow, Profitability, Operations/Systems/Controls, and Exit Strategy

• Chalker Heating & Fuel, LLC (Monument Beach, MA) - Plumbing, Heating, Cooling, and Fuel Cost Controls and Profitability, Cash Flow, Asset Protection, Exit Strategy, Succession Plan, Business Valuation, and Tax Planning

Tesla Motors Cleveland, Ohio 2013-2016

District Service & Fleet Manager: Ohio, Michigan, Buffalo & Pittsburgh

• Supervised area includes the State of Michigan, Northern Ohio from Toledo to Youngstown, Buffalo, Rochester & Pittsburgh.

• Oversaw fleet of trucks and trailers for vehicle transport for supervised area.

• Directed used vehicle reconditioning for region which included Illinois, Michigan, Ohio & Pennsylvania.

• Customer base doubled during tenure.

• Able to train, coach and motivate employees both in facility as well as on the road technicians and CDL drivers with trucks and trailers for vehicle transport.

• Spearheaded logistics for updates (recalls and vehicle safety issues), factory support for end of quarter, domestic and international location support to reduce lead time (California, Illinois, Ohio, Norway and Singapore)

• Conducted performance evaluations for development opportunities.

• Full operational duties of all facilities and fleet for the operational area. Morris Cadillac Buick GMC North Olmsted, Ohio 2012-2013 Service Manager

Warranty Administrator

Certified Technology Expert – Service

BDC/Business Development Center Manager

• Took over Warranty Administration, showing an increase of 15% .

• Became a Certified Technology Expert in all General Motors categories.

• Started a BDC/Business Development Center which will increase service sales by $234,000.

• Directed a new wholesale initiative which will increase service sales by 10% per month. Davis Automotive Group Solon, Ohio 2010-2012

BMW Cleveland, Jaguar and Land Rover

Service and Operations Director

• Reworked Rental and Loaner Vehicle Program saving $80,000 year in rentals plus an additional

$144,000 in loaner vehicle utilization.

• Developed a new pricing strategy which will increase sales by over $500,000 in the next year.

• Instituted a new Roadhazard Tire Program. This program is the only self administered program within BMW and supports our inventory of 6,000+ customer snow tires in our storage facility.

• First quarter of 2011 showed a net increase of $170,000 over 2010.

• Brought wheel repairs in-house which will increase net income by $52,000. Bernie Moreno Companies North Olmsted, Ohio 2007-2010 Mercedes Benz of North Olmsted, Sprinter of North Olmsted Service Manager

Saab of North Olmsted

Service and Parts Director

• Managed $300k in gross service sales per month with 4 sales and 12 repair staff at over an average operating efficiency of 85%.

• Achieved Customer Satisfaction Index score of 98% by developing and maintaining overall store experience and image through better merchandising, greater cleanliness, and safe working environment

• Administered customer relations and retention programs for between 50 and 100 daily retail clients and approximately 100 wholesale accounts.

• Directed education programs for 16 associates, specifically in the areas of position, product, selling and safety techniques.

• Maintained zero violations by managing required environmental programs and ensuring compliance with all “consumer protection acts” and any applicable motor vehicle or automotive repair laws. Stevens Strategic Communications Westlake, Ohio 1999 to 2007 COO, Vice President, Client Services 2003 to 2007

Manager of Operations 1999 to 2003

Operations Management

· Grew revenue of newly purchased, established advertising firm by 40% and increased profitability by

$500,000.

· Oversaw team of 20 communications professionals who manage $12 million in media buying for a large diverse customer base.

· Grew customer base by 20% through expansion into new types of clients, industries and regions.

· Responsible for HR function including staff recruiting, training, promotion and benefits. Financial Administration

· Managed a $6 million operating budget.

· Oversaw monthly accounting functions including full P&L responsibility, audits and banking relationships.

· Managed cost reduction program which resulted in 30% savings on its overall costs by restructuring insurance portfolio through evaluation of risk and plan attributes. Marketing

· Managed 50 key accounts for Advertising and Public Relations firm that does $12 million in gross sales.

· Developed internet/e-strategy in 2003 that increased gross income $30,000 in 2004 and $100,000 in 2005.

· Developed and managed Research Wing of company in 2002 that provided a survey component to the operation of the business adding 5% to overall gross sales.

· Created Image Tomorrow in 2004, a new division that allowed companies to enjoy expertly designed marketing pieces at a fraction of the typical price. Sales increased by $300,000. EDUCATION/LEADERSHIP

Gannon University Erie, Pennsylvania 1990

BS Marketing

BMA/Business Marketing Association Cleveland, Ohio 2000 to 2006 President, Events Board Chair, Collegiate Membership Board Chair CBC, Certified Business Communicator

ITU Online Clearwater, FL Present

Six Sigma Green and Black Belt Certification

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