Desktop Support Technician
Resume:
Wayne Acciacca
IT Technical Support Specialist
Bronx NY
adcjtx@r.postjobfree.com
Experienced professional. CompTIA A+ and Network+ Certified. Remote and onsite support. Application Support Specialist.
Experience:
IT Helpdesk Technical Support Specialist - Dental Hi Tech Management - Brooklyn, NY July 2019 – Present
Remote inbound IT call center support for Tri-City area dental offices. Windows 10, Office 365, Dentrix, Dexis, Open Dental, Eaglesoft, X-ray sensors, printing issues, Active Directory Field Service Technician - CONTRACTOR - FineStar Imaging, LLC - Long Island City, NY July 2018 – August 2018
Field service break fix and maintenance on Sharp, Lexmark, and HP copy machines, laser printers, and multi-purpose network devices at various New York City client offices. Field Service Technician - Intrinsic Technology Group - New York, NY January 2018 - March 2018
Field service break fix and new network installations of Sharp and Lexmark copy machines, laser printers, and multi-purpose network devices at various remote client sites. Product Technical Support Specialist - ExakTime - Calabasas, CA February 2016 - April 2016
Provided customer technical support for ExakTime proprietary time tracking applications and wireless time-clock hardware devices. Installation and setup of SQL server databases and connectivity to time servers using remote desktop connections. Delivered technical training to new customers via remote desktop sessions and conference calls. Desktop Support Technician - City of Oceanside - Oceanside, CA August 2015 - October 2015
Break-fix repairs on Dell laptop and desktop devices. Windows 7 and Windows 10 support, installation, and setup. Office moves.
Data Analyst Consultant - CONTRACTOR - ALCATEL ONETOUCH - Irvine, CA June 2014 - August 2014
Mapping departmental databases and spreadsheets from various functional teams and suggesting new data models and new reporting models to better meet business reporting requirements based on internal needs and customer demands. Service Operations Manager - Kyocera North America - San Diego, CA Technical support operations management for the global wireless market. July 2006 - December 2008
Product Support Engineer - Siemens Mobile - San Diego, CA Multi-national customer care and reverse logistics program and process engineering. July 2002 - June 2006
IT Helpdesk Technician - CONTRACTOR - Phogenix Imaging, LLC - San Diego, CA Corporate HQ and engineering labs IT helpdesk support. May 2001 - June 2002
Lead Supervising Technician – CONTRACTOR - Sony Electronics - San Diego, CA Sony VAIO PC and laptop factory refurb bench technician and supervisor. January 2001 - May 2001
Field Service Technician - Capricorn Diversified Systems - Detroit, MI Healthcare and hospital IT field service support.
October 1999 - October 2000
IT Helpdesk Technician - CONTRACTOR - Pioneer Electronics - Long Beach, CA 06/99 - 10/99 Corporate HQ Helpdesk, Lotus Notes, Windows Active Directory, Server Backups, Mac OS, Heat Ticketing, MS Office
Technical Support Representative - Microdyne Outsourcing - Torrance, CA 1998 - 1999 Technical Support for Epson warranty program, Windows, Mac OS, print drivers, ticketing, RMA Technical Support Representative - Intuit Software - Tucson, AZ. 1997-1998 Call Center Support for Quickbooks and TurboTax, Windows, DOS, printing, ticketing Data Systems Technician - US Navy - San Diego and Long Beach, CA 1989-1995 Shipboard IT Technician - CDS, NTDS, AS-400, Novel NetWare, Windows, Dos, Printers Education:
Palomar College - San Marcos, CA
Associate of Arts and Sciences - AAS, Liberal Arts and Sciences/Liberal Studies, 2002 – 2004 Data Systems Technical 'A' School - Mare Island, CA U. S. Navy 2 Year Certificate of Completion, Computer Systems Engineering, 1989 - 1992
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