Barbara A. Miller

adcjrf@r.postjobfree.com

** **** ****** **, **** 913 Atlanta, GA 30309 Home: 704-***-**** PROFESSIONAL PROFILE

Self-motivated, team player with over 25 years of experience managing the strategic and tactical aspects of internal and external communications. Experienced in executing change management plans and developing communication programs to support technology launches, cyber security incidents and organizational changes while motivating and engaging employees and clients in user-friendly, innovative ways. Strategic problem-solver with experience collaborating with executives, project teams, external agencies and across geographic locations. EXPERIENCE

Synchrony Financial – Alpharetta, GA July 2016 - Present VP, Technology Communications & Change Adoption Leader

• Write, edit and publish external and internal content related to new or enhanced technology products, cybersecurity threats, and transformational changes (i.e. Cloud, Artificial Intelligence, Agile, etc).

• Responsible for conducting needs assessments and implementing communication, learning, and change management strategies to help drive adoption and awareness of various programs across Synchrony’s global landscape.

• Manage the tactical and strategic aspects of communications for technology, information security and risk management changes to include updates to stakeholders, awareness and training for client-facing teams and talking points for Business Relationship Managers and senior executives.

• Partner closely with functional leaders to provide communication strategies and develop messaging regarding roadmaps, crisis management strategies, disaster recovery plans, system enhancements and organizational/process changes.

• Collaborate with various subject matter experts to communicate known issues, incidents, potential threats and risk management tactics to external clients, internal business partners and client-facing teams.

• Manage a multifunctional team of Communication Managers, Technical Writers and an Engagement Manager to include assignment and review of work assignments and resolution of escalated issues.

• Administer the day-to-day scheduling and operations of a corporate calendar, three employee web sites, two newsletters and an internal social media site.

• Responsible for the planning and execution of corporate meetings, global town halls, and special events, including gathering relevant speakers, preparation of agendas, scripts, speeches and related materials.

• Organize internal and external awareness/learning events to support new or enhanced products and processes through monthly seminars, roadshows, computer-based training, live webinars, panel discussions, and internal blog posts.

• Collaborate with partners in Legal, Compliance, HR and Public Affairs to plan and implement C-Suite level speaking engagements, shareholder presentations and materials. Citigroup, N.A. – Atlanta, GA May 2013 – July 2016 SVP, Business Communications Director - Risk

• Managed all changes within the Risk Management division to include requirements gathering, resource allocation and vendor management to support employee and client communications in over 700 cities worldwide.

• Developed internal and external communication plans and materials related to product launches, changes in regulatory, control and compliance programs and promoted awareness of new and emerging risks across Global Consumer Banking.

• Managed a multifunctional team of Communication Managers across Information Security, Banking, and Retail Customer Service to support Global Business communication activities across the organization.

• Supported the Chief of Staff in developing communication strategies and content on HR initiatives such as onboarding, training, performance reviews, benefits selection, culture surveys and other corporate programs.

• Managed the development and delivery of executive-level presentations, messages and talking points for internal and external speaking engagements; and researched and wrote white papers and other articles related to cyber security and risk and control topics.

• Partner with staff in Legal, Compliance and Public Affairs to create and deploy external communications to customers, regulators and other external stakeholders.

• Led the planning and implementation of corporate events such as global workshops, executive off sites, town halls, cyber security roadshows, product launches, and other events featuring senior executives. Wells Fargo Bank, N.A. – Charlotte, North Carolina September 2010 – May 2013 Head of HR Communications, Chief Administrative Office (CAO)

• Managed the tactical aspects of writing, revising and publishing executive messages, announcements, and Intranet articles to support global functions, including performance management, career development, annual benefits enrollment, culture survey administration and compliance training.

• Led the strategy and planning of communications for HR-related programs, projects and change initiatives.

• Managed a team of Communication Consultants, Information Architects, and Project Managers in the design and delivery of corporate-wide messages.

• Collaborated with line of business and HR executives to ensure understanding and cooperation of planned communications and change strategies.

• Administered corporate-wide programs to support employee engagement, including culture surveys, recognition programs, communities of practice and other activities that build and support team member loyalty and retention.

• Managed the HR web strategy, including content management for various lines of business web sites. TIAA-CREF – Charlotte, North Carolina August 2004 – September 2010 Managing Editor – Enterprise Knowledge Management

• Served as program owner and managing editor for the Enterprise Knowledge Management System.

• Developed communication plans for major change initiatives and product launches.

• Wrote and distributed technology announcements, articles, product descriptions and instructions.

• Designed and delivered training programs and materials to support product launches and change initiatives.

• Managed a team of 3-5 writers to include direction of work assignments and approval of finished products.

• Created and maintained department style guides, process flows and Standard Operating Procedures.

• Analyzed existing business processes and procedures using Lean Sigma techniques.

• Wrote and edited policies, procedures and process maps to include improvements and quality controls. BROOKS LAW OFFICE – Charlotte, North Carolina September 2002 – January 2010 Senior Writer – Employment Division

• Wrote, edited and filed Federal and State Complaints, legal reports and other content for public consumption.

• Monitored discrimination claims with the Equal Employment Opportunity Commission (EEOC) from initial claim to completed status.

• Composed settlement packages, jury instructions, trial briefs, pleading and motions.

• Researched state and federal statues, regulations and court decisions.

• Interviewed individuals to gather witness testimony and sworn statements.

• Acted as the project lead in gathering written discovery and preparing for litigation. BELLSOUTH MOBILITY, DCS – Charlotte, North Carolina July 1996 – August 2002 Corporate Communications Manager

• Created talking points, marketing materials, and training guides for retail sales and call center associates.

• Developed and executed communication strategies to support product launches and enhancements.

• Managed the development of marketing materials to include brochures, launch kits and other content.

• Planned, executed and tracked a variety of marketing and communications programs, campaigns and tactics.

• Directed the writing process for internal and external corporate communications.

• Conducted market research on competitor products and services. EDUCATION

Completed coursework towards a Master of Arts Degree in English University of North Carolina at Charlotte – December 2010 Bachelor of Arts in English / Minor in Professional and Technical Communications University of North Carolina at Charlotte – December 2003 Six Sigma Green Belt Certification

Central Piedmont Community College - August 2005

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