Analyst Manager

Karen Franklin

**** ******* **. **********, **. *2068 904-***-**** adcjqx@r.postjobfree.com

Professional Objective

As an accomplished professional with 25 years of training, business analysis, and project management experience. Strong background in Escrow, Loss Mitigation and select mortgage applications.. I am confident that I would significantly impact with your organization.

Experience

Sr. Business Reporting Analyst Black Knight Financial Services 2019-Current

Documented business requirements for new and updated business reports for both internal and external clients

Work closely with Developers, Product groups and clients to create reports needed based on requirements tracking though TIF

Work with Product Owner and Project PMO's for upgrade to Passport application by completing acceptance criteria, testing and validation for User Stories

Work as Passport Admin, creating and testing changes in application including monthly patches, Change Orders and additions to the application

Escrow Analysis Manager Ditech 2015-2018

Managed the Escrow Analysis process each month for loans that were due for analysis

Managed staff in day-to-day job functions

Work with 3rd party vendors to make sure borrower’s escrow information is updated and current. (i.e. insurance and taxes paid, Escrow Analysis statements mailed on time, refund checks mailed out)

Sr. Business Operations Analyst/PM

Act as Bankruptcy, Escrow and Loss Mitigation SME for MSP Support; research challenging business operational concerns and consult on streamlining business processes and implementing MSP best practices.

Facilitated eMSP training for Escrow leadership team.

Key member of Phoenix Conversion team. Facilitated escrow lockbox conversion and Assurant tax line mapping, mapped GTA escrow processes to MSP—to include letters, configured eMSP and acted as escrow and Loss Mitigation liaison for BKFS consultants

Sr. Financial Reporting Analyst Deutsche Bank 2013-2015

Run monthly financial reports via Cognos and Excel for internal litigation group both in the US and UK

Work with external law firms to track current matters being worked for billing purposes

Track previous submitted budgets vs. actual payments

Contractor Roles 2008-2013

Project Manager (PMO) Bank of America (Multiple projects)

Working as a Deployment PM for multiple lines of business within the bank to develop timelines to migrate users' devices from Windows XP to Windows 7, tracking devices in various statuses through the process.

Managed clients move between servers for Image Cash Letters (ICL). Created testing plans and managed testing processes with clients prior to setting up plan to move to production.

Business Process Analyst III (Post BK/Foreclosure Review) Wells Fargo

Research loan file exceptions in MSP to determine if processes, programs, and documentation were in compliance with company policies, met investor/insurer guidelines, and/or government regulations.

Analyze the final responses to the identified exceptions to determine the accuracy and pertinence of the information before submitting back to the third party reviewer.

Provide feedback to team leads and supervisors to coach individuals with repetitive errors and best practices

Sr. Business Reporting Analyst PNC Mortgage

Documented business requirements for new and updated business reports for multiple LOB

Work closely with ETL and BI groups to create reports needed based on requirements

Manage tracking of workload to keep business up to date on request, making sure expectations and deadlines are met

Served as SME for ERLMF implementation project team

Sr. Business Analyst Black Knight Financial Services (LPS)

Documented business processes through activity workflows for new AOI Foreclosure process

Participate in the development of system solution design for existing and new capabilities using a thorough understanding of business process and requirements as well as system capabilities and architecture - Experience with Mortgage Services Platform (MSP), Mortgage Web Services (MWS)

Trainer & Business Analyst/Issue Resolution Well Fargo

Managed Issues Resolution for ERLMF implementation-liaison between multiple groups/team involved in implantation of software integration, handled reported issues with software from end users to determine what category the issue fell into and handled accordingly

oUser error was reported to training team for follow up training & support

oIssues with the configuration of the software were reported to configuration team

odefects in the software were reported to company that created the software

ocommunication issues between the MSP database and the software were reported to BKFS-PowerCell/Client Support for resolution

Associate of Arts, Business Administration

St Johns River Community College - Orange Park, FL

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