Customer Service Sap
Resume:
Telly A Skahill
***** ***** ***** ****, **. ***** •563-***-****•*.***********@*****.***
Professional Profile
Detail oriented and able to innovate new applications
Good interpersonal, negotiation and conflict resolution skills
Ability to learn processes quickly
Strong analytical skills
Experience
Mar 2019 - current
Deere & Company
Moline, IL.
AP Process Improvement Coordinator
Implement measurement tools to assess the efficiency, quality and level of customer service for the accounts payable process on a global basis.
Oversee the timely and accurate execution of weekly, monthly, and quarterly AP metrics reports.
Participate on cross functional teams as needed for project activities.
Support department management in assessing and implementing applicable FPY and automation activities.
Support and maintain metrics for Europe, China, North America, South America, Australia
Set up new accounts in ERP, adding approvers and audit account/approvers data base monthly.
Reconcile SAP reports for Global monthly reporting generating Tableau tables in SharePoint for visibility of metrics.
Mange one contingent, ensuring the accuracy of process billing as well as customer service needs and assistance.
Document SAP process on a global basis, reviewing areas of improvement for FPY, EFT, forms and methods of payment.
Review the goal in Payroll to onboard units to a time tracking tool to be implemented into SAP for process application
Evaluate trends in metrics for onboarding US units to SAP roles to change the output of on-time pays, FPY along with other areas of improvement to be fluid with all countries outside US.
Jul 2015 – Mar 2019
Deere & Company
East Moline, IL.
IT Accounting Associate
Process billing for US and multiple countries creating general ledger reporting for month end, quarter end, yearend meeting deadlines and time restrictions.
Create purchase orders for all US and multiple countries managing the department budgets and reporting accruals for billing reports. Maintained 1,000 purchase orders in the amount of $3 billion dollars for a fiscal year. Track and audit contracts for validation of work being performed on and off site of Deere facilities.
Prepare financial exhibits for Controllers monthly, quarterly, yearly. Reported over 30 accounts throughout Global IT in a fiscal year. Track cost forecasts vs actuals reporting accruals.
Work with Accounts Payable, Supply Management, suppliers and Business Analysts for consistency and accuracy in reporting accuracy for US and overseas units.
Process and retire assets, creating indemnifications for the asset recovery vendor. Managed 300,000 assets including capital expenditure over a fiscal year. Retires assets in SAP and Asset Manager in a timely manner to report net profit monthly.
Prepare, update and analyze cost forecasts for sub-contractors monitoring costs and making change orders as needed to stay in the scope of the budget.
Request wire transfers, check requests and supplier validation including 1099 forms and EFT verification.
Create PO’s for sub-contractors, software, Capital Expenditure and hardware producing a two-way match.
Jan 2013 - Jul 2015
Deere & Company
East Moline, IL.
Payroll Analyst - Wage
Follow GAAP procedures, HR policies, Union contracts.
Process payroll for wage units, month end closings and journal vouchers.
Work with Accounts Payable for garnishments and reconciliation of accounts for monthly, quarterly, yearly closings.
Provide customer service to external and internal customers.
Maintain relationship with Labor Relations, Module Leaders, and Occupational Health to ensure employees get compensated accurately according to UAW/IAM contracts.
Accounted for over 5,000 factory wage employees in 5 different units weekly.
Process all payroll transactions in accordance with government regulations, union contracts and unit specific procedures in SAP.
Set-up of new employees, retirees, terminations.
Worked closely with Disability Services for LTD, WI, WC
Jul 2008 - Jan 2013
Deere & Company
Moline, IL.
Payroll Analyst - Salary
Follow GAAP procedures, HR policies, Union contracts.
Process payroll for salary units, month end closings and journal vouchers.
Provide customer service to external and internal customers.
Work with HR for support of salary employee changes and special compensations.
Process garnishments for payroll processing semi-monthly/work with Accounts Payable for set up of new vendors.
Manage executive pay, extended salaries, bonuses, severance packages, special pays.
Process all payroll transactions in accordance with government regulations, Human Resources, GAPP and SOX using SAP and John Deere legacy programs.
Year end tax reporting and audit for salary statements.
Corrected W-2c’s, creation of W-2 reporting through ADP
Set-up of new employees, retirees, terminations.
Worked closely with Disability Services for LTD, WI, WC
Jul 2007 - Jul 2018
Volt Services (Deere & Company)
Moline, IL.
Procurement Specialist
Purchase and deploy software to users
Register users for software licenses/audit monthly
Order fulfillment for hardware requests
Track and audit shipments of hardware purchased
Monitor Service Now tool for ticket requests of hardware/software
Create PO’s for hardware/software generating a two-way match
Education
Western Illinois University, Bachelor’s in Business Administration (Graduation date December 2020)
Scott Community College, Associates of Applied Science and Business Management/Accounting & Finance (Graduation 2015)
Volunteer Experience
United Way leading teams for Day of Caring
Junior Achievement teaching business skills to grades 7 and 8
Chair Wellness Committee as a Corporate Sponsor
Chair Team Enrichments for John Deere Info Systems
Skills and Experiences
Knowledge of accounts payable/receivable
Knowledge of forecasting, preparing financial reporting, GL entries, JV entries
Wire transfers
Check requests
Microsoft Access, Excel, Word, Power Point, Outlook
SAP programs
Business Objects
Tableau
ERP (GEP)
Lead special project team for GEP implementation/testing
Lead special project team for SAP implementation/testing
Legacy ( John Deere ERP)
Contact this candidate