Manager Project

ROBERT W. WAGNER, MBA, PMP

Current Address

**** *. ****** *** #*, Chicago, IL 60626 Cell: 1-312-***-**** Address as of April 30, 2020

**** *. ******* ****** #****, Phoenix, AZ 85012

adcjly@r.postjobfree.com

PROFILE

A highly motivated project management professional with a proven record of implementing best practice improvements to complex technical processes and enhancing business operations both internally and with outside clients. Experience includes consulting with Product Development, Technology, Service, and Sales organizations with in-depth knowledge of Software Development Life Cycle and Project Management. An energetic and enthusiastic leader with a reputation for developing strong partner relationships and interfacing with all levels of organizations

PROFESSIONAL EXPERIENCE

Cleo Communications, LLC., Rockford, Illinois 4/2019 – 2/2020 An ecosystem integration software company focused on delivering business solutions, ensuring each customer’s potential is realized by delivering solutions to create value through data translation, movement and integration of enterprise data.

Sr. Project Manager

Serves as an implementation project manager implementing cloud-based integration solutions to various sized customers from small to large scale in the logistics, food distribution, and manufacturing industries.

• Managed 8 to 10 client facing time & material and fixed cost projects concurrently for the design, configuration, test, scheduling, and deploy SaaS cloud-based solutions that moves and transforms enterprise data.

• Developed requirements for highly customizable solutions focusing on data mapping of both EDI and Non-EDI formats and the data movement utilizing AS2, FTP, SFTP, and VAN providers connections.

• Prepared transition documentation to pass clients off from the Services Organization to the Managed Services Organization to provide the customers with 24/7 support post implementation.

• Identified opportunities and developed work order changes that generated more than $25k in additional revenue in just a 6-month period

• Provided monthly forecasting of project hours to completion and managed project budgets using burn- down reports to ensure projects remained on budget and identified trends across the customer base MorCare LLC., Chicago, Illinois (A Harris Healthcare Company) 1/2014 - 4/2019 A provider of care, quality, risk and performance management solutions to the healthcare industry since 2004. MorCare’s population heath management, performance outcomes management and consulting solutions help healthcare organizations manage the transition to value-based care while improving patient outcomes, satisfaction and safety.

Project Manager

Served as a project manager focusing on designing, configuring, and implementing web-based solutions to various sized customers from small to large scale hospital networks.

• Managed multi-million-dollar projects with 8 – 10 team members for the deployment of care management software solutions to large scale hospital networks that include workflow design, configuration, scheduling, training, and go-live activities.

• Implemented custom HIPPA compliant HL7 interfaces with the responsibilities including consulting on technical specifications, troubleshooting, deployment planning, and cutover activities to electronically pass patient data between the facilities Electronic Medical Records and MorCare systems.

• Developed requirement documents, scoped out work effort, authored service orders, and managed the implementation of the service orders for current customers. Robert W. Wagner

• Participated on a taskforce to standardize project management best practices to improve efficiencies and customer experiences.

• Major Projects running 18-24 months, multi-country, $6MM/$7MM+ range. Walgreens Co., Deerfield, Illinois 11/2012 – 11/2013 An industry-leading provider of pharmacy, health and wellness services throughout the country and its territories. Project Management Consultant (via Apex Systems, Inc.) Serves as a project manager focusing on implementing applications to support the continual improvement efforts to streamline the pharmacy operations and inventory programs.

• Project Management

o Managed a team of five in the development and implementation of BPM applications using agile methodologies that automated the on-boarding of health care providers for use in federal prescription drug benefit program for low income individuals resulting in the reduction of cycle time to implement new providers by an expected one third. o Collaborated with business partners to set project scope, develop project schedules, and provided written and verbal status reporting.

o Led the demand management effort to collect and prioritize the enhancement requests from Program Management, Operations, and the Inventory business teams, develop a release plan for FY2013 and FY2014, and developed a staffing recommendation in an effort to deliver high value functionality in a timely manner.

• Technology Operations

o Served as the liaison between the Pharmacy IT team, both onshore and offshore, and the Pharmacy Operations and Inventory teams ensuring that system defects, enhancements, and service requests were being processed efficiently based on the business priority by introducing processes that increased the request closure rate. Nokia, Location and Commerce, Chicago, Illinois (Formerly NAVTEQ, Inc. 07/2010 – 10/2012 A global industry-leading provider of maps, traffic, and location data, which feeds navigation systems, digital mapping and traffic solutions world-wide.

Project Manager Consultant, July, 2010 – September 2010 Project Manager/Sr. Business Analyst, September 2010 – October 2012 Served as a project manager and business analyst focusing on workflow and process re-engineering efforts utilizing BPM methodologies.

• Led the effort to identify opportunities for improvement by documenting the current state of the product creation process, determine process enhancements, in an effort to create an efficient, cost effective, and scalable process to meet corporate expansion goals, resulting in increased speed to market and higher quality.

• Led the evaluation of many Business Process Management Suites with a goal of recommending which tool should be implemented enterprise-wide, resulting in the selection of IBM Lombardi which is being rolled out.

• Created and maintained BPM best practices documents, standard operating procedures, and user guides for new and existing processes and tools.

• Designed, tested, and executed an end-to-end process to convert and migrate video asset files from one data center to another in an effort to consolidate assets into one location resulting in cost reductions by eliminating operational redundancy.

• Participated in Agile daily scrums, sprint planning sessions, and release cycle planning sessions. Trained as a scrum master, product owner, and the development of effective user stories. CCC INFORMATION SERVICES, INC., Chicago, Illinois 03/1998 – 03/2009 A provider of industry-leading software solutions, analytical tools, and industry management data to the insurance industry. Heavy use of Waterfall methodology.

Robert W. Wagner

Program Manager, Implementation Process Design, 2008 – 2009 Directed a staff of four in the implementation of small and large scale versions of new products and enhancements of existing products with an emphasis on seamless delivery to clients.

• Ensured organizational readiness for 15 new projects expected to generate more than $16 million in additional revenue by analyzing project charters, release notes, and test cases and documenting procedures, including vendor management processes to deploy each product.

• Reduced project completion times up to 80% and increased first time quality by documenting processes, identifying bottlenecks, eliminating or reassigning steps and continually refining the process all based on LEAN Principles.

• Managed project that saved more than $1 million in mainframe utilization charges by moving customers to a more efficient server based system. Set the strategy and assembled and led the cross-functional team that researched, analyzed, produced and deployed the new product to the customer that migrated the data from the hierarchical mainframe to the web based server system. Program Manager, Insurance Implementation, 2003 – 2007 Directed a staff of eleven in the turnkey engagements of large and small implementations of products and services at customer sites around the United States with a $1.5 million expense budget.

• Managed the completion and implementation of more than 60 individual projects for each fiscal year, with up to 20 projects that were managed concurrently, totaling $12 million in operational income by managing specialized project teams, prioritizing engagements and continually monitoring progress and communicating internally and with customers, focusing on efficiency, quality, and customer satisfaction.

• Consulted with the Sales Organization in identifying engagement opportunities in a pre-sales capacity and developed many strong relationships with customers by providing product integration expertise.

• Managed projects that analyzed current and projected customer and business needs for the Service Operations Group and providing input on organizational changes focusing on creating efficiency and cost savings, by review current and projected work streams. Integration Manager, 2001 – 2003

Managed project engagements involving a wide range of customized implementations at customer sites with an emphasis on increasing customer retention and efficiency.

• Served as project manager and documented the high-level integration requirements, authored and obtained legal approval for up to 20 Interface proposals per year and presented them to clients by carefully analyzing customer workflow and providing recommendations on changes to business processes and system integration solutions that improved claim cycle time.

• Performed the duties of technical liaison between Sales, Product Development, Product Management, and clients, ensuring that engagements met customer requirements and service level agreements by clearly communicating technical topics to both technical and non-technical recipients.

• Consulted with the Business Development organization on technical issues enabling them to better evaluate potential new business opportunities and identify potential technical issues and risks by analyzing and evaluating the technical implications, determining the efficacy of the product and recommending more appropriate solutions where necessary. Technical Client Advocate / Systems Analyst, 1998 – 2001 Managed the relationships between CCC and the customer’s technology departments supporting the interfaces deployed, including documenting the system and technical requirements for the development interface to pass claim data between organizations.

• Ensured that all deployed customer interfaces functioned as specified by monitoring data traffic passing through custom developed interfaces, proactively communicating traffic interruption to clients and resolving any technical issues.

• Fielded transaction inquiry requests from customers and troubleshot issues by analyzing data tracking logs and resolved transaction issues within eight business hours. Robert W. Wagner

Prior Experience

DISCOVER FINANCIAL SERVICES, Riverwoods, Illinois 1995 – 1998 A major credit card issuer and electronic payments servicing company. Systems Analyst

U.S. ARMY RESERVE, Chicago, Illinois 1995

Military Intelligence Analyst

Analyzed military intelligence data and developed military strategy by carefully reviewing collected data, apply known action characteristics, and projecting future movements. EDUCATION

Keller Graduate School of Management, Chicago, Illinois, 2008 Masters in Business Administration

DeVry University, Addison, Illinois, 1990

Bachelor of Science, Computer Information Systems

U.S. Army Intelligence School, Top Secret Clearance, Ft. Hauchuca, Arizona,1995 Intelligence Analyst Certificate

Certifications

Project Management Institute, 2019

Project Management Professional Certification (PMP)

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