Customer Service Manager

SHARNIECE WRIGHT

320-***-****/ adcjlg@r.postjobfree.com

OBJECTIVE

Looking for a long-term career.

EXPERIENCE

Consumer Directions (Private CNA)

CNA April 2019-July 2019

Working for a family with a child that has special needs and providing one on one care.

Reviewing care plan daily to see what meds are needed to start out the day, hygiene schedule for showers, and if the check if the client was sick the day prior to see if the morning nebulizer was needed.

Physical therapy every morning and once a week with physical therapist, and speech therapist. Client used dynavox tablet to speak. Due to age we had train with dynavox daily.

Provided education daily for the first half of the day. The other half recreation and rest.

Recover Health

Home Health Aide, PCA, and Homemaker May 2018-January 2019

Going to different client homes and preforming duties according to their care plan.

Ensuring universal precautions are taken in each individual’s home. (i.e. floor mats are in place, safety bars are up for showers, and maintaining a clean and healthy environment for the client.)

Charting the tasks that were completed at each client’s home and reporting any concerns the client may have.

Minnewaska Lutheran Home

Certified Nursing Assistant/Day Shift November 2017-March 2018

Taking care of resident daily needs by washing, changing (if incontinent), dressing, feeding, and bringing to daily activities.

Keeping resident’s room’s clean and presentable always.

Charting ADL’s, repositions, and reporting in changes in resident’s cares.

Maintaining a positive environment for all residents.

In the short time I have worked here I have discovered this is my calling in life. Caring for others in any way I can is very important to me. Caring for others in a way I would want to be helped is also important to me. I will continue to grow in this field of work. During interview I will provide details in why my time here was short.

Keller Williams Realty

Inside Sales Agent March 2017-August 2017

Contacting buyers that are interested in Real Estate.

Making calls on a daily basis to get leads for home buyers and sellers. Helping first time home buyers understand the needs to get into their first home. Built relationships with customers to help learn what they were looking for in their next home purchase.

Started Real Estate classes to help understand what it takes to be an agent.

Set appointments for the Buyer Agents and Seller Agents. Goal to set 10 appointments a week for the agents.

Fabricators Unlimited Stone

Scheduling December 2016-March 2017

Scheduling templates and installs for countertops.

This company produces, fabricates, templates, and installs their countertops.

Make Initial Calls for new incoming orders. Set the template dates with the Dealers and customers. Produce paperwork for templators and installers. Submit requests for Production. Confirmed installation dates with Dealers and Customers.

When I was hired on for this position, I was informed I would be doing Field Sales. When I started my first day at the company things had changed and was told I would be doing scheduling. I have learned some new good skills working for this company.

IMS (International Marketing Systems)

Customer Service Rep/Manager October 2015-December 2016

Reviewed customer emails in numerous venues and online chatting systems. Answered phones for the company and customer. Placed orders over the phone for customers, B2B, and wholesale customers. Issued refunds for customer orders and shipping costs. Processed customer returns. Supplied metrics for Amazon, and eBay. Supplied metric numbers for the week for all online venues. Working with this company you must be a very good at multi-tasking, answering calls, online chats, emails, and problem solving. The work that must be completed you have to go through numerous sites in order to complete one task. I also settled the Chargeback cases for fraud and possible fraudulent cases.

I started working for this company in October 2015. I became the Customer Service Manager in December 2015. I was in charge for 2 Customer Service Representatives. I was involved in the hiring process for one of the employees and trained both.

I learned to work with other departments within the company: Shipping, Marketing, and Production. Helped resolved any issues with orders and other sited related issues.

I set up the Customer Service process for the new hires using Microsoft PowerPoint.

I worked with: Office 365, Microsoft, Windows Live, Big Commerce, Lead Commerce, Authorize.net, Paypal, Shipworks, Stamps.com, AmazonSeller Central, and eBay.

The reason why I left this company was due to instability. The processes were constantly changing without proper training. Learn as you go.

Courtyard by Marriott

Receptionist June-July 2015

Checked guests in and out of the hotel. Answered phones and booked reservations. Maintained and kept the lobby clean. Helped guests with satisfactory customer service. Worked the cashier for market items.

Experience in working with co-workers and guests. Personable and flexible within my work. Great communication skills.

Proficient in the use of the fosse computer system.

Some training in the bistro as well as checking the housekeeper rooms once completed. Training to be a manager. Adapted well to the new tasks.

Target

Warehouse August 2014-May 2015

Unload truck, stock shelves, work cashier, and sales floor. Helped guests throughout the store.

Worked effectively in high production environment. Regular heavy lifting. Kept a clean work area.

Army National Guard

88M Convoy Truck Driver, Private 2nd Class May 2011-July 2013

Trained in logistics coordination, communication in peer, group, and chain of command settings. Responsible for personnel and vehicle safety/security checks. Basic emergency medical training, and cataloging equipment and tasks.

EDUCATION

Graduated Wayzata high school 2006.

Military standard automotive training 2011-2013

Rank up Pvt. 2nd Class, 2011 A.N.G.

SUMMARY

I enjoy working with other people, and can also work alone. A visual hands on learner. Good at multi-tasking. I like to ensure my tasks are completed by the end of the day. I also enjoy helping others if they need the help. I learned the fosse training at the Marriott within a couple of days when the training was set for a couple of weeks. I’m a very patient person. I’ve learned to work with difficult people, and know how to handle tough situations. I know how to keep focused on jobs and tasks. I’m accountable and prompt.

Thank you for your time.

Sincerely,

Sharniece L. Wright

Contact this candidate