MICHELL ROUSH

***** **** ******, **** *

FOR CAMPBELL, KY 42223

816-***-****

adcjid@r.postjobfree.com

EXPERIENCE

AUGUST 2018- JULY 2019

FRONT DESK ADMINISTRATIVE ASSISTANT, COASTAL CHIROPRATIC

SAVANNAH, GEORGIA

Duties, Accomplishments and Related Skills:

Performs the full range of receptionist, Administravtive, and record keeping duties within a fast-past chiropractic office. Enters, manipulates, and/or retrieves information and data for patients from insurance companies.

Maintains and monitors patient appointment schedules. Coordinate patient referrals after leaving office, for short term or long-term treatment.

Records and relays messages and calls to the doctor. Refers urgent messages and patient results for immediate actions. Obtains identifying information and determines the nature of the visit and call. Ensures eligibility for care, and contacts Patient Administration for verification. Provides information regarding the clinic and hospital policies.

Monitors and communicates delays in scheduled appointments to the appropriate staff and patients. Resolves complaints of a local administrative nature and refers other complaints to the appropriate authorities.

AUGUST 2017 – MARCH 2018

CLIENT SERVICE REPRESENTATIVE, GREENERESOURCES/ACCURATENOW

SOUTHERN PINES, NORTH CAROLINA

Duties, Accomplishments and Related Skills:

Provide customer service to clients in a fast-paced background screening business, which included answering phones, manage customer information, receiving, entering, and verifying applicant’s personal information into a secure software program. Handled stressful client/applicant calls with professionalism, respect, and tact.

Key Accomplishments:

-Increased the applicant/client completed turnaround time.

-Observed senior staff and participated in more efficient and effective ways to perform their duties.

-Received certificate for completion of Anti-cyber course

-Received certificate for completion of Handling Sensitive Information Course

AUGUST 2015 – DECEMBER 2016

PROJECT ASSISTANT, PDS (HONEYWELL)

KANSAS STATE UNIVERSITY, MANHATTAN, KANSAS

Duties, Accomplishments and Related Skills:

Performs the full range of receptionist, record keeping and miscellaneous clerical duties. Coordination and management of product storage and the release of over 1 million dollars in materials while assisting in implementing and maintaining rigorous quality control practices.

Enters, manipulates, and/or retrieves information and data from automated systems. Assisted in scheduling orders and distribution of materials ensuring minimal discrepancies were made while utilizing six sigma practices throughout the process.

Collected and disseminated work log reports from internal employees and subcontractors for tracking and monitoring expenses. Successfully followed through ensuring minimal discrepancies in the process and exceeding client expectations.

Key Accomplishments:

-Materials Handling, Labor Tracking and Turn Over Packages through SAP.

-Applied Quality Control oversight and tracking of project deliverables.

minimal discrepancies throughout the controls turnover process.

JANUARY 2015 – MAY 2015

ADMINISTRATIVE ASSISTANT II, KAW VALLEY ENGINEERING

JUNCTION CITY, KANSAS

Duties, Accomplishments and Related Skills:

Performs the full range of receptionist, record keeping and miscellaneous clerical duties Daily correspondence with clients included delivery of soil and concrete laboratory results, scheduled land surveyors, assisted drafters and engineers in the generation of client proposals, bids and reports.

Weekly Fleet Vehicles Tracking, accounting, vehicle maintenance and mileage for the entire company.

Other duties included shipping/receiving, telephones, monthly client invoicing. Weekly spreadsheets with lab data results of soil and concrete samples.

SEPTEMBER 2001 – JANUARY 2015

DEPARTMENT ASSISTANT, BURNS & MCDONNELL ENGINEERING

KANSAS CITY, MISSOURI

Duties, Accomplishments and Related Skills:

Performs the full range of receptionist, record keeping and miscellaneous clerical duties. Provided quality document control support to our engineer’s and project managers for multiple confidential and non-confidential projects. Perform all functions for formatting of reports and client proposals, prepared PowerPoints for division wide conferences, as well as overseeing shipping, and inventory.

Prepared responses to routine correspondence based upon knowledge of organization and administrative staff procedures such as memorandums, policy instructions, periodic and special management reports, spreadsheets, graphs and charts using various types of office automation software. Created a wide range of correspondences from handwritten or electronic drafts, ensuring documents were properly formatted; that punctuation, grammar, and spelling are accurate. Provide guidance and assistance on applicable administrative procedures and instructions to office personnel.

Maintained Client relations through Holiday Card distribution, annual Client Barbecue invitations, and company food board.

Responsible for transitioning projects to new software platforms. Worked on projects and proposals with time sensitive deadlines while meeting those goals. Organized and managed new office set up as well as moving process. Planned and organized company functions.

Key Accomplishments:

-Worked directly with our IT Document Management group to develop and accommodate new processes, so that I could accurately maintain Quality Control Spreadsheets. Result: Helped to ensure that our client’s projects were meeting required quality control guidelines and were successful.

-Created, organized, and set up document control system for division correspondence and report originals. Result: Quicker access to needed information, and increased efficiency.

-Developed a document management execution plan with Management to help with deadlines.

-Member on Company café food board, 2013.

-Active in Corporate Challenge yearly athletic events.

AUGUST 1999 – SEPTEMBER 2001

ADMINSTRATIVE ASSISTANT/CASE MANAGEMENT, RESEARCH MEDICAL CENTER

KANSAS CITY, MISSOURI

Duties, Accomplishments and Related Skills:

Performs the full range of receptionist, record keeping, and miscellaneous clerical duties within a fast-past medical facility. Enters, manipulates, and/or retrieves information and data from automated systems

Completes request forms, manually or automated, for the individual patient orders, blood work, and other requests. Maintains and monitors patient appointment schedules for the clinic. Schedules appropriate patient appointments and coordinate patient care after leaving facility, short term or long-term treatment.

Records and relays messages and redirects calls. Refers urgent messages and patient results for immediate actions. Obtains identifying information and determines the nature of the visit and call. Ensures eligibility for care, and contacts Patient Administration for verification. Provides information regarding the clinic and hospital policies. Monitors and communicates delays in scheduled appointments to the appropriate staff and patients. Resolves complaints of a local administrative nature, and refers other complaints to the appropriate authorities.

Maintains all case management patients' records, both electronic and paper, according to regulations, ensuring each entry contains proper patient and health care provider identification.

Key Accomplishments:

Recognized for excellent clerical service and received acknowledgement from acting supervisor.

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EDUCATION

MAY 2016- PRESENT

Barton County Community College

MAY 1988

DIPLOMA, TRUMAN HIGH School

SKILLS

Excellent Organizational Skills

Strong Customer Relations Skills

Quality Control

Data Entry

Ordering Office and Field Supplies

Client Report Formatting and Production

New Client Setup

Client Accounting

Proposal Preparation & Distribution

COMPUTER

Viso

MS Outlook

MS Powerpoint

MS Word

MS Excel

Adobe Acrobat

Adobe Photoshop

MS Access

Bluebeam Revu

MS Office

SAP

MS Project

Chirotouch Medical Software

Fortis Medical Billing Software

Telephones

Conference Management

Project Funding & Budgets

Contract Submittals

Shipping/Receiving

Filing

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