Project Manager
Resume:
Melody G. Rivera, PSM I
** ***** ***** **., ******* Homes Mamplasan
Binan, Laguna
**************@*****.***
Professional Summary
Over nineteen (19) years of experience in the Information Technology field that includes Project Management, Business Analysis, Production Support, Account Management, as well as Web Development and Design.
With nine (9) years of Project Management experience involved in all phases of SDLC and Agile implementation, collaborating & interfacing directly with internal and external clients, both locally and across the globe (in the U.S., India, Switzerland, the U.K., and Germany)
Experienced working in multicultural teams across different time zones – American, Indian, British, German, Chinese, and other Asian nationals, resolving conflicts, bridging gaps, and removing impediments
Experienced in managing Profit & Loss of projects to help ensure gross margin targets are met
Experienced in collaborating with & managing contracts of vendors & service providers
With extensive experience as a Web Developer and Graphic Designer
With experience in the following software: JIRA, Salesforce, Sharepoint, ServiceNow, Zendesk, Confluence, Microsoft Office, Lucidchart, Magento, Redmine, Basecamp, Google Apps, Drupal 8, Adobe Suite 6, HTML/CSS, JQuery, PHP
Experience
RCG Global Services, Makati, Philippines July 2015 – Present
Project Manager
Responsible for the end-to-end implementation of projects for major clients:
Disney
Walt Disney Company, commonly known as Disney, is an American diversified multinational mass media and entertainment conglomerate headquartered at the Walt Disney Studios complex in Burbank, California
Managed a 25-member project delivery and support group consisting of three (3) offshored teams involved in handling all mobile checkout sustainment under Disneyland Resort (DLR) and My Disney Experience (WDW) Park Apps. Also responsible for project P&L, profitability analysis, change control, and generation of metrics to monitor quality, response times, and ticket cycles
WebHR Timesheet and Performance
WebHR is a social all-in-one HR software that facilitates all functions of the Human Resource Department
Managed a 3-member local team engaged in analysis, data transformation, and system implementation
Collaborated with the vendor’s development team in San Francisco, California to customize the software based on RCG’s requirements
Conducted user-training across various user groups in different locations globally
Live Nation
Live Nation is an American events promoter and venue operator based in Beverly Hills, California. Its business model involved the acquisition of regional concert promoters, consolidating them into a single national company
Managed a 7-member project delivery and support group consisting of multiple teams involved in Web Objects Sustainment, SDET QA Support, & System Admin 1st-tier support
GameStop
A global retailer of multichannel video game, consumer electronics, and wireless services, operating more than 7,200 stores worldwide
Managed a 10-member project delivery and support group consisting of multiple teams involved in QA, ETL, Business Systems, Native Application, & eQRT 2nd-tier activities. Also responsible for project P&L, profitability analysis, change control, and generation of metrics to monitor quality, response times, and ticket cycles
Cox Automotive
Cox Automotive is an Atlanta-based business unit of Cox Enterprises, formed in 2014 to consolidate all of Cox's global automotive businesses, including Kelley Blue Book, Xtime, Autotrader.com and Manheim
Managed Cox’s 5-member Tier-2 support team primarily engaged in troubleshooting and fixing access to COX employee facing applications using ServiceNow ticketing system. Also responsible for project P&L, profitability analysis, change control, and generation of metrics to monitor quality, response times, and ticket cycles
Chico’s
Chico's is a chain of retail American women’s clothing and accessories stores throughout the U.S., Canada, and Mexico
Managed Chico’s 15-member QA testing team primarily engaged in creating/executing manual test cases and developing/executing automated test cases using UFT. Also responsible for project P&L, profitability analysis, change control, ticket management using JIRA, and generation of metrics to monitor quality, response times, and ticket cycles
Implant Direct, Valencia, CA June 2009 – March 2015
Global Project Consultant / Web Developer
Managed Implant Direct’s 5-member development team primarily engaged in maintenance & enhancement of the company’s key software systems using Redmine ticketing system. Also responsible for managing overseas vendors (in India & China)
Projects:
U.S. and European websites & stores (includes France, Germany, & Italy)
Implant Direct Mobile App
Implant Direct Course Calendar
V8 Software Solutions, Inc., Makati, Philippines April 2007 – December 2008
Web Application Developer / Graphic Artist
Performed analysis, web design, and development
Developed a content management system using Javascript, PHP & MySQL
Designed websites using Adobe Photoshop and HTML
Projects:
AMS Clinic Content Management System
PropleInc Content Management System
FilGC Online Store
Maria Clara Flowers Online Store
Asia Online Solutions, Inc., Makati, Philippines March 2000 – April 2007
Web Designer / Graphic Artist
Performed analysis, web design, and development
Designed websites using Adobe Photoshop, HTML, ImageReady and Macromedia Flash 5
Projects:
Lakbay.Net Online Reservations
CebuPacificAir Online Reservations
Nestle Philippines Corporate Website
PLDT Corporate Website
Certification
Professional Scrum Master 1
Education
De La Salle University, - College of Saint Benilde June 1991 – December 1995
Bachelor of Arts in Human Resources Management
Personal Information
Marital Status: Married
Gender: Female
Age: 45
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