Melody G. Rivera, PSM I

** ***** ***** **., ******* Homes Mamplasan

Binan, Laguna

adcjic@r.postjobfree.com

091*-***-****

Professional Summary

Over nineteen (19) years of experience in the Information Technology field that includes Project Management, Business Analysis, Production Support, Account Management, as well as Web Development and Design.

With nine (9) years of Project Management experience involved in all phases of SDLC and Agile implementation, collaborating & interfacing directly with internal and external clients, both locally and across the globe (in the U.S., India, Switzerland, the U.K., and Germany)

Experienced working in multicultural teams across different time zones – American, Indian, British, German, Chinese, and other Asian nationals, resolving conflicts, bridging gaps, and removing impediments

Experienced in managing Profit & Loss of projects to help ensure gross margin targets are met

Experienced in collaborating with & managing contracts of vendors & service providers

With extensive experience as a Web Developer and Graphic Designer

With experience in the following software: JIRA, Salesforce, Sharepoint, ServiceNow, Zendesk, Confluence, Microsoft Office, Lucidchart, Magento, Redmine, Basecamp, Google Apps, Drupal 8, Adobe Suite 6, HTML/CSS, JQuery, PHP

Experience

RCG Global Services, Makati, Philippines July 2015 – Present

Project Manager

Responsible for the end-to-end implementation of projects for major clients:

Disney

Walt Disney Company, commonly known as Disney, is an American diversified multinational mass media and entertainment conglomerate headquartered at the Walt Disney Studios complex in Burbank, California

Managed a 25-member project delivery and support group consisting of three (3) offshored teams involved in handling all mobile checkout sustainment under Disneyland Resort (DLR) and My Disney Experience (WDW) Park Apps. Also responsible for project P&L, profitability analysis, change control, and generation of metrics to monitor quality, response times, and ticket cycles

WebHR Timesheet and Performance

WebHR is a social all-in-one HR software that facilitates all functions of the Human Resource Department

Managed a 3-member local team engaged in analysis, data transformation, and system implementation

Collaborated with the vendor’s development team in San Francisco, California to customize the software based on RCG’s requirements

Conducted user-training across various user groups in different locations globally

Live Nation

Live Nation is an American events promoter and venue operator based in Beverly Hills, California. Its business model involved the acquisition of regional concert promoters, consolidating them into a single national company

Managed a 7-member project delivery and support group consisting of multiple teams involved in Web Objects Sustainment, SDET QA Support, & System Admin 1st-tier support

GameStop

A global retailer of multichannel video game, consumer electronics, and wireless services, operating more than 7,200 stores worldwide

Managed a 10-member project delivery and support group consisting of multiple teams involved in QA, ETL, Business Systems, Native Application, & eQRT 2nd-tier activities. Also responsible for project P&L, profitability analysis, change control, and generation of metrics to monitor quality, response times, and ticket cycles

Cox Automotive

Cox Automotive is an Atlanta-based business unit of Cox Enterprises, formed in 2014 to consolidate all of Cox's global automotive businesses, including Kelley Blue Book, Xtime, Autotrader.com and Manheim

Managed Cox’s 5-member Tier-2 support team primarily engaged in troubleshooting and fixing access to COX employee facing applications using ServiceNow ticketing system. Also responsible for project P&L, profitability analysis, change control, and generation of metrics to monitor quality, response times, and ticket cycles

Chico’s

Chico's is a chain of retail American women’s clothing and accessories stores throughout the U.S., Canada, and Mexico

Managed Chico’s 15-member QA testing team primarily engaged in creating/executing manual test cases and developing/executing automated test cases using UFT. Also responsible for project P&L, profitability analysis, change control, ticket management using JIRA, and generation of metrics to monitor quality, response times, and ticket cycles

Implant Direct, Valencia, CA June 2009 – March 2015

Global Project Consultant / Web Developer

Managed Implant Direct’s 5-member development team primarily engaged in maintenance & enhancement of the company’s key software systems using Redmine ticketing system. Also responsible for managing overseas vendors (in India & China)

Projects:

U.S. and European websites & stores (includes France, Germany, & Italy)

Implant Direct Mobile App

Implant Direct Course Calendar

V8 Software Solutions, Inc., Makati, Philippines April 2007 – December 2008

Web Application Developer / Graphic Artist

Performed analysis, web design, and development

Developed a content management system using Javascript, PHP & MySQL

Designed websites using Adobe Photoshop and HTML

Projects:

AMS Clinic Content Management System

PropleInc Content Management System

FilGC Online Store

Maria Clara Flowers Online Store

Asia Online Solutions, Inc., Makati, Philippines March 2000 – April 2007

Web Designer / Graphic Artist

Performed analysis, web design, and development

Designed websites using Adobe Photoshop, HTML, ImageReady and Macromedia Flash 5

Projects:

Lakbay.Net Online Reservations

CebuPacificAir Online Reservations

Nestle Philippines Corporate Website

PLDT Corporate Website

Certification

Professional Scrum Master 1

Education

De La Salle University, - College of Saint Benilde June 1991 – December 1995

Bachelor of Arts in Human Resources Management

Personal Information

Marital Status: Married

Gender: Female

Age: 45

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