Hospitality Service
Resume:
ROCHELLE MAY PATRIARCA RADAM
*****.****@*****.***
Objective:
To be a part of a competitive organization where I can fully use my knowledge and skills to contribute in the success of the company.
PROFESSIONAL EXPERIENCE:
October 1, 2018 - LOBSTER RESTAURANT
PRESENT ALHAZM MALL
Al Markhiya, Doha, Qatar
Position: F&B Captain
Responsibilities:
Ensure guests' are receiving high quality service.
Keeping dining area clean and organized.
Informing the staffs about the special for the day and what is not available.
Organizing the duty roster of the service staff.
Able to introduce innovative ideas to reach the targeted sale.
Resolving any issue in the restaurant.
Training new staff so that they can work efficiently for day-to-day operations.
Requisition of the stocks especially for the bar items.
Responsible in monthly and weekly inventory.
February 1, 2017 - LUXURY RESTAURANTS
August 23, 2018 BUSINESS TRADING COMPANY
Doha, Qatar
Position: Fast Food Sales Associate
Responsibilities:
Greet and welcome the customers in a friendly and courteous manner.
Responsible in handling payments of the customers.
Preparing the order of the customers.
Requisition of fresh and dry goods for the restaurant.
Make sure that the food to be deliver is fresh and packed properly.
January 15, 2015 - LUCKY CHOICE ENTERPRISES
January 30, 2016 Guinobatan, Albay, Philippines
Position: Sales Associate
Responsibilities:
Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
Operating cash registers, managing financial transactions and balancing drawers.
Superior product knowledge
Introducing promotions and opportunities to customers.
Cross-selling products to increase purchase amounts and help increase in store sales.
February 20, 2013 - CENTURY HOTEL DOHA
December 30, 2014 Doha, Qatar
Position: Waitress
Responsibilities:
Present menus to the guests, making recommendations and upsell.
Familiarize all food and beverages in menu.
Take orders. Serve it to them on time along with the appropriate condiments.
Clearing the tables and replenish them.
Sets up buffet table. Making table skirting.
Handles event inquiries.
Sending room service.
Doing napkin folding.
Responsible for daily and monthly inventory.
Stock service areas with supplies such as coffee, food, tableware and linens.
October 2011 - Texas Roadhouse Grill
December 2012 Asia Roadhouse Group Inc.
Ortigas Center, Manila, Philippines
Position: Food Server/ Hostess
Responsibilities:
Check station before, during, after shift for proper set-up and cleanliness
Clear up vacant table and prepare for resetting.
• Maintain stock and cleanliness of our storage room.
• Maintain the cleanliness of stations for all meal periods with necessary standard service equipment including glasses, plates, beverages and condiments.
• Greet the guests in a friendly and courteous manner
• Take orders. Up sell.
• Record and repeat the order of the guest.
• Ensure the order has reached the bar and the kitchen.
• Serve the guest with the correct order along with the appropriate condiments.
• Be aware of guests’ needs and replenish beverages when necessary, at the same time check the guest’s satisfaction politely.
• Serve upon request of any dessert or coffee.
• Required to work varying schedules due to the cyclical nature of business in the company.
• Maintain high standard of personal appearance and hygiene at all times. Report for duty punctually.
September 2010 - CTEC Leisure Tours and Travel
June 2011 - Daraga, Albay, Philippines
Position: Junior Account Manager
Responsibilities:
Creates Tour Packages/ itineraries mostly for inbound tours
Tour Guide
Handles guests’ inquiries and complaints
Search for potential market.
EDUCATIONAL ATTAINMENT:
TERTIARY: University of Sto. Tomas - Legazpi
Bachelor of Science in Tourism Major in Hotel and Restaurant Management
June 2006- March 2010
Legazpi City, Philippines
Secondary: Marcial O. Ranῆola Memorial School
June 2002- March 2006
San Francisco, Guinobatan, Albay, Philippines
PERSONAL INFORMATION:
Nickname: Maya Age: 30 years old
Birthdate: November 3, 1989 Nationality: Filipino
REFERENCE:
Ainah Garcia - DOHA, QATAR - Supervisor - +974********
Khin Swe Oo - DOHA, QATAR - Executive Head Chef - +974********
I hereby certify that the said information above is true and correct to the reach of my knowledge and belief.
ROCHELLE MAY P. RADAM
Applicant
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