Network Engineer
Resume:
Address: **** ********* ****, *********, **, *****, USA
Nationality: American – Lebanese
Date of Birth: October 7, 1981
Mobile: +1 (214) 377 - 0444
Status: Married
Education & Certifications
03/2020 – ITIL V4 Foundation (preparation)
07/2012 – Microsoft Exchange 2010 attendance certification, New Horizons
09/2012 Beirut, Lebanon.
04/2008 – Microsoft Certified System Engineer (MCSE), New Horizons
09/2008 Beirut, Lebanon.
Microsoft Certified Professional MCP Windows Server 2003
Microsoft Certified Systems Administrator: Security Windows Server 2003
Microsoft Certified Systems Engineer: Security Windows Server 2003
Microsoft Certified Technology Specialist Windows Vista
08/2007 – Cisco Certified Network Associate (CCNA), Global Knowledge
10/2007 Los Angeles, California.
Interconnecting Cisco Networking Devices Part 1 (ICND 1)
Interconnecting Cisco Networking Devices Part 2 (ICND 2)
09/2000 – Lebanese Technical Baccalaureate III, Byblos Technical Institute
06/2003 Beirut, Lebanon.
General Electronics Levels 1, 2, and 3.
Computer Maintenance and Repair (A+ Equivalent).
Experience
05/2012 – ICT Infrastructure Manager, Risk Management
Current Beirut, Lebanon
Design, implement, and maintain ICT services among field offices (local and International) and services, including but not limited to server and storage hardware, wireless LAN, firewall, security, Data Encryption, LAN and WAN services, telephony services, electrical supply (UPS), cooling and fire suppressant systems.
Design, support, and monitor infrastructure software platforms, including but not limited to server / client operating systems, messaging and database services, reporting platforms, Citrix, ESX, VPN, Firewall, web proxies and all other software-based systems.
Conduct market research on IT products and solutions to enhance company staff productivity and efficiency.
Develop and implement standard operating procedure for the use of communication systems, hardware, network, storage, IT products and solutions.
Provide training to staff and IT personnel on new IT solutions, systems, and products.
Liaise between other technical staff, management, users, and vendors regarding service requests, usage, standards, and other technical matters.
Provide on-site and remote access diagnoses and resolution of system problems.
Service Desk management, using the ITIL best practices (incident, problem and change management.
Organizational wide ICT policies, including disaster recovery, business continuity, data protection, computer use and their associated procedures.
Provide consultancy and advise subject matter expertise for assigned technology and infrastructure systems.
Design, configure and maintain a new on-premise and cloud infrastructure services, equipment and software.
Design and implement Microsoft Office 365 and Microsoft Azure Hybrid setup for local and remote sites.
Provide monthly reports and capacity planning for all company Datacenters.
Ensure all on-premise and cloud infrastructure hardware, network and storage configuration, infrastructure software/hardware.
Setup, Configure and maintain boat infrastructure including but not limited to AV systems, Wi-Fi, Satellite, internet connectivity, and other IT maters.
Support in a variety of technologies, business departments and systems, and independently resolve problems and pro-actively communicate solutions.
Negotiate with vendors and suppliers to insure best value for money.
Setup, configure, and roll out 3CX IPBX telephony system for local and remote offices.
06/2009 – IT Specialist, Morgan International
05/2012 Beirut, Lebanon
Administer and troubleshoot a local network of 40 users and 5 servers for the office in Beirut, provide remote technical support to 8 other satellite offices in the Middle East region.
Ensure old network infrastructure is migrated from its workgroup environment to a domain environment.
Upgrade the network infrastructure to accommodate future company growth and to link satellite offices.
Setup, and configure Windows server 2008, and windows 7 roll out to all systems on the network.
Monitor and test network performance and provide network performance statistics and reports.
Maintain network performance by performing network monitoring and analysis, performance tuning, and by troubleshooting and resolving network problems.
Establish and maintain network users, the user environment, network security and network directories.
Upgrade security infrastructure by setting up and installing pfSense firewall and rollout Kaspersky antivirus to protect systems on the network.
Launched an email marketing, by configuring and releasing email shots and newsletters through PHP.
Provide daily support to all users locally and remotely.
Negotiating with vendors and suppliers to insure best value for money.
Launch and maintain a centralized backup for all users and server.
Introduce and implement double NAT firewall for stronger security system.
11/2006 – Network Administrator, Vision Associates Inc.
12/2007 Van Nuys, California
Maintain network stability and access.
Troubleshoot and configure systems on the network.
Ensure Windows Server 2000 is successfully backed up and recovered for system information using Travan tape drives and Veritas software.
Enhanced the company Web design using Macromedia Flash, and Macromedia Dream weaver.
Promoted business by advertising and creating flyers using Adobe Photoshop.
Monitor and test network performance and provide network performance statistics and reports.
Maintain network performance by performing network monitoring and analysis, performance tuning, and by troubleshooting and resolving network problems.
Establish and maintain network users, the user environment, network security and network directories.
06/2004 – Assistant Area Manager, McDonald’s Corporation
11/2006 California, USA
Recruit, train and supervise daily operations.
Coordinate and motivate the team of 15 individuals to meet sales objectives.
Ensure that sales target levels are fully met, and monitoring reports are properly documented.
Attend several management seminars sponsored by the company.
Ensure all customer complaints and concerns are fully met.
03/2001 – Freelancer Computer Technician/Assembly (Maintenance & repair),
08/2003 Internet Café, Beirut, Lebanon
Install and launch an Operating system, and its required software.
Troubleshoot windows and network functions.
Ensure that all computers are well maintained, including hardware malfunctions, network issues, internet, and software enhancements.
Mount an operating system and its required software to images and deploying them on other computers.
Install custom built computers for various internet cafés.
Technical Skills:
Windows 98 - 10
VMware ESXi
Citrix
Windows Server 2003 - 2019
3CX IPBX
Office 365
Veeam Backup and Replication
Palo Alto Firewall
Apple OS
UTM Firewalls
PfSense Firewall
SAN
Cisco Meraki Switches
Cisco Meraki Firewalls
Linux
Language: Arabic (Native), English (Native), Spanish (Beginner).
Hobbies & Interest: Basketball, cars, pets, technology.
Reference: Available upon request.
Contact this candidate