Assistant Customer
Resume:
CURRICULUM VITAE
SIPHOSETHU JIKELA
PERSONAL DETAILS
TITLE: Ms
SURNAME: Jikela
FIRST NAMES: Siphosethu
DATE OF BIRTH: 18 Sept 1995
IDENTITY NUMBER 950**********
SEX: Female
MARITAL STATUS: Single
NATIONALITY: South African
HOME LANGUAGE: Xhosa
CRIMINAL RECORD: None
CONTACT INFORMATION
RESIDENTIAL ADDRESS: No 8 keurboom street
Queensview Park
Queenstown
Eastern Cape
TELEPHONE: 083*******/ 073*******
LANGUAGES
LANGUAGE:
ENGLISH
Xhosa
Afrikaans
SPEAK
GOOD
GOOD
FAIR
READ
GOOD
GOOD
FAIR
WRITE
GOOD
GOOD
FAIR
EDUCATIONAL QUALIFICATIONS
LAST SCHOOL ATTENDED: Maria Louw high school
HIGHEST STANDARD PASSED: Grade 12
SUBJECTS AT SCHOOL: English Home Language Afrikaans first additional language Mathematics
Life Orientation
Business Studies
Geography
Life science
YEAR: 2016
TERTIARY QUALIFICATION: Human Resources Management
INSTITUTION: Business management 1
SUBJECTS PASSED: Human Resources Management 1
Accounting aspects 1
Human Resources Information System 1
Academic literacy 1
WORK EXPERIENCE
EMPLOYER: Oakwood School
POSITION: Volunteer
PERIOD: 2016-2017
DUTIES: Answering telephone
Franking and posting of letters
Attending to client queries
Ordering of equipment used in the office
Arrange meetings, taking minuted and typing of
documents.
Reason for leaving: Voluntary services
EMPLOYER: Walter Sisulu University
POSITION: Student Residence assistant and student
assistant in Administration
PERIOD: 2018-2020
DUTIES: Answering telephone
Filing of correspondences
Assist in making payment for suppliers
Reconcile and Replenish petty cash money
Typing of documents
Answer calls and respond to emails
Handle customer inquiries both telephonically & in person
Manage and resolve customer complaints
Provide customers with products and service information
Enter new customer information into system/Data spread sheet
Update existing customer information
Follow up customer calls where
necessary
Routen calls to appropriate resource
Identify and escalate priority issues
Document all call information according
to standard operating procedures
Produce call reports
Doing policy schedule
Entering categories for underwriting of policies
Answering telephone and take messages
Maintaining Diaries
Arranging Appointments
Reason for leaving: Voluntary work
SKILLS:
MS Word, Ms Excel, Ms Outlook PowerPoint presentation and switchboard use.
REFERENCES
NAME: Godfrey Kikomeko
POSITION: Educator
EMPLOYER: Dept of Education
CONTACT NUMBER: 073*******
NAME: Achuma Thomas
POSITION: Administrative clerk
EMPLOYER: Walter Sisulu University
CONTACT NUMBER: 071*******
NAME: Kanyisa Mbali
POSITION: Residence Officer
EMPLOYER: Walter Sisulu University
CONTACT NUMBER : 082*******
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