Vignesh Vijayakumar

**** ********** **, *** **, Elkridge, MD 21075 *Ph. - +1-901-***-**** * adcj9g@r.postjobfree.com

https://www.linkedin.com/in/vignesh-vijayakumar-95068b23/

WORK EXPERIENCE SUMMARY

●7 years of overall experience in Business systems analysis in analyzing and creating User Stories, Software requirements, Business Process flows, UML diagrams etc.

●SAFe Agile certified.

●Experienced in elicitation of BRS (Business Requirement Specification) as part of Business Requirements and SRS (System Requirements Specifications), RUCS (Requirements and Use case Specification) as part of Technical Requirements.

●Experienced in Data Flow Analysis.

●Experienced in system design.

●Experienced in identifying architectural gaps, improvements and recommendations for project teams.

●Conducted/participated in JAD- Joint Application Development sessions.

●Managed projects that followed both Waterfall and Agile methodologies.

●Experienced in coordinating the Business, the project team (On-Shore and Off-Shore), architects, and other stakeholders for successful project implementation.

●Experienced in defect management and tracking.

PROFESSIONAL EXPERIENCE

PRODUCT OWNER/BUSINESS SYSTEMS ANALYST,

Client: FedEx Services, FEDEX, Jul 2015 – Jan 2020

●Systems analyst for 4 applications all together in Customer Services area in FedEx Services.

●Led 10-person team on 36-month implementation of modernizing Customer Service applications for FedEx services.

●Vast experience in creating user stories, SRS/BRS document elicitation/creation.

●Liased between business and technical teams, part of important decision making processes.

●SME and point of contact for new requirements/ issues with any existing functionality.

●Performed data flow analysis.

●Queried the database using complex queries.

●Analyzed JSON/SOAP Requests/Response, EJB objects, WSDL file analysis, XML stanza, DOM (Data Object Model) using tools like Firebug, REST client, SOAP UI.

●Architectured system design, created business process flows, UML diagrams to enhance customer user experience.

●Analyzed the existing legacy system 1source and helped it translate it to the new system (ECAM).

●Developed 30 new functionalities in ECAM- Enterprise Customer Account Management.

●Researched/implemented 50 enabler/spike user stories in a span of 6 months.

●Performed GAP Analysis which in turn reduced call handling time by 30% thereby increasing the call volume to 39k/day in regions like EMEA, APAC, LAC, US and Canada.

●FedEx-TNT Integration: Part of TNT accounts migration (about 2 million) to FedEx which would be significant for FedEx revenue growth in areas of TNT presence.

●Performed defect management, defect analysis/resolution.

●SME and Point Of Contact for resolving issues related to Customer Hierarchy Tool (CHT).

●Resolved as many as 250 Customer issues Resolved per week on an average.

●Managed Equip (internal tool) for time and efforts calculation- creating and managing macro and micro TARs.

●Spearheaded the team in project Initiation, exceeded client expectations which increased Syntel’s revenue by $0.5m gradually.

●Involved in RFP,RFI and RFO creation process.

●Configured and used ReadyAPI to make several API/SOAP calls to perform tests and QA load, functional tests.

●Tools used- AGM, ALM, Caliber, REST client, Firebug, SOAP UI, Gliffy, Microsoft Visio, Microsoft word, Oracle SQL developer, DOM (Data object model), Customer Identity tool (Internal xml tool), eclipse, etc.

BUSINESS SYSTEMS ANALYST/QUALITY ANALYST,

Client: Global Merchant Services, American Express, Apr 2013 – Jun 2015

●Part of Global Merchants Analytics and Reporting team which is a data warehouse for merchant data and houses all merchant transaction data.

●Generated and interpreted research reports and provided recommendations using SQL reporting.

●Created and analyzed data models.

●Acted as a key member of the Analysis phase & delivered artifacts including: Waterfall model -BRDs, FRDs, use cases & High level sizing document; Agile / Scrum - user stories, storyboards & sprint backlogs.

●Performed HP Quality Center activities.

●Part of 5-member quality assurance and quality center team called SAR-Solution Architecture Review.

●Helped enormous reduction of GMS project and rework expenditure by reviewing the security, compliance, architecture of the project and making Amex PCI compliant.

●Attended code reviews, system design, Architecture discussions.

●Managed third party vendors and third party reviews.

●Tools Used: Oracle SQL Developer, Microsoft Visio, Gliffy, HP Quality Center, Lotus Notes Database, etc.

NEW MEDIA INNOVATION LAB, Phoenix, AZ

Java Developer, Oct 2011 – Apr 2012

●Created a Hiking application to find the trails in and around a specific location and to retrieve the map of the particular trail once located.

●Used Android Java for the interactive presentation.

●Tools used- Eclipse, Junit, and Code Coverage.

EDUCATION

ARIZONA STATE UNIVERSITY, Phoenix, AZ

Masters in Computer Science, Dec 2012.

ANNA UNIVERSITY, Chennai, Tamil Nadu

Bachelors in Electrical and Electronics, Jun 2010.

CERTIFICATIONS

●Master SQL for Data Science-Udemy-2020.

●Certified SAFe® 4 for Teams (4.6)- Scaled Agile Inc-2019.

●Complete Oracle SQL Certification-Udemy-2019.

●API and Web services-Udemy-2019.

●Microservices Software Architecture: Patterns and Techniques-Udemy-2019.

●Rest API Design, Development and Management-Udemy-2019.

●Certified SAFe® 4 Product Owner/Product Manager- Scaled Agile Inc-2018.

●Java- Web Component Development - NIIT, India – 2010.

ACCOLADES

●Best Performer in GMS Portfolio-Amex-2015.

●Ranked among top 13% in the country in Aptitude/Analytical Skills.

●SPOT Recognition Award.

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