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Customer Service Design

Location:
St. Louis, MO
Posted:
March 31, 2020

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Resume:

Uma Dyaberi

Email Id: adcj8o@r.postjobfree.com

Phone Number: 832-***-****

Professional Summary:

Currently working as Sr. RPA Analyst for Citizens Financial Group Inc. Major job duties are – mitigating the enterprise governance risk associated with Automation Center of Excellence (CoE). Developing organization’s operational and delivery procedures and workflow by adhering to financial controls, risk and security standards. Ensuring the federated environments follow organization’s standards and governance for all process automations.

For The Riverstone Group (TRG) - Implemented Process Automations using UiPath platform and in parallel worked on Enterprise Content Migration (ECM) project. Assessing the “as-is” process to derive the “to-be” design and co-ordinate for automation development cycle activities by ensuring UiPath standards are adopted.

Worked as Robotics Process Automation (RPA) Technical Analyst/RPA Advisor for Aetna’s RCoE (Robotics Center of Enablement) team. Being part of RCoE team – defined and documented the organization level evaluation criteria for RPA product and Aetna Processes. Authored standard operating procedures related to end to end RPA framework and best practices.

During 2015 tenure, worked as Senior RPA technical consultant for ABSA (Barclay’s subsidiary) bank South Africa. Analyzed business processes and available automation platforms that were available in market for automating the as-is process for bank’s personal and transactional lending loan section/BU.

Also, worked as Senior Technical Lead and Systems Analyst for Web based and Data analytics projects by providing the solutions for Architecture, Design, best practices and Standards for Development teams while working with Major clients in USA and South Africa. Implemented time bound Kofax Solutions. Excellent written, verbal communication skills with a customer service-oriented attitude with good analytical skills.

Technical Summary:

Languages : C#, VB11, SQL.

.NET Technologies : C#.Net, VB.Net, ASP.Net, ADO.Net, MVC, LINQ, Web services, WCF.

Web Technologies : HTML, XML, JQuery, JavaScript, VBScript, HTML5, CSS3, JSON, ASP.

Web Services : SOAP, REST

RDBMS/Databases : Microsoft SQL server 2000 to SQL 2012, Oracle 10g/11i

Web Application Server : Microsoft IIS (Internet Information Server).

Version Control : Team Foundation Server, Visual Source Safe (VSS), SVN

RPA Tools : Blue Prism 6.5, Automation Anywhere10.7, UiPath and knowledge of Bizagi.

Architecture : Web Based application and DB architecture.

Methodologies/Tools : Scrum, Agile and Waterfall methodologies/ Jira, Rally, ALM

Other Tools/CMS : Kofax 10.1 Capture, Open Text 16.2

Professional Experience:

Company: Citizens Financial Group Inc. Oct 2019 - Current

Role: Sr. RPA Analyst

Develop organization’s operational and delivery procedures and workflow by adhering to financial controls, risk and security standards.

Fair understanding of Unified Compliance Framework (UCF) of financial controls apt to IT governance.

Communicating to all stakeholders on the enterprise wide CoE Governance Standards and Adherence.

Ensuring Business lines follow the organization’s standards and governance for all robotic automations.

Develop Automation Governance Committee decks and Operational Risk status decks

Manage, monitor RPA development & production support activities and shadowing Business Analysts.

Develop "as-is" use case processes to “to-be” automated processes using BluePrism automation tool

Actively engaged in Business Process Mapping workflow implementation activities using Bizagi tool.

Getting trained on the Bizagi Modeler and Studio.

Company: Trianz Consulting Inc. Jul 2016 - Oct 2019

Role: Sr. Technical Lead

Clients: Mastercard, New York Life, Aetna and TRG

RPA Technical Analyst responsibilities:

Setting up the process automation framework/CoE that fit client’s organization and business lines. During the framework setup, all the required artifacts, templates, evaluation criteria and procedure are developed in coordination with stakeholders.

Assessing client business processes as an automation candidate. Building workflow diagrams for business & development teams

Evaluation of upstream and downstream applications assessment.

Putting together technical design flow in the Visio diagram for development team’s understanding and documentation purpose

Create a technical architecture for RPA Processes and Conducting review sessions with senior architects for decision approvals on the approaches to be followed.

Job duties also involves the interaction with different LOB (Line of Business) to understand their “as-is” process. Depending on the process complexity, suggesting the business on suitable RPA platform choice and implementation methodologies.

Application Development and Lead responsibilities:

Writing C# REST services to integrate Guidewire application and Open Text Content Server (OTCS) using OpenText APIs.

Provide technical leadership to the team. Managing the offshore development and task deliverables.

Assessing and analyzing the systems involved in this migration task.

Support go-live activities and warranty period tickets resolution related to REST Integration service.

Refactoring the RESTful Service authentication calls for the OTCS APIs.

Analysis of IIS http traffic logs for abrupt system downtimes. Deriving on the RCA for the same.

Monitoring project timelines, address issues and manage client expectations.

Database management, design and develop SQL 2012 DB. Design and develop SQL jobs

Translating Product owner's vision to stories, prioritize task and schedules to achieve the quality.

Conduct, co-ordinate and drive discussions with multi-site teams.

Setting up standards for code quality. Code/ RPA workflow reviews and technical discussion

Driving efforts for prototyping and adherence to the requirement specification

Architecture, design and data modelling for the project.

Analyze Vertica SQL queries for the Report’s switchable dataset results.

Company: Eifer Software Solutions Inc. Jan 2016 – Jul 2016

Role: Systems Analyst.

Clients: Mastercard, O’Fallon MO

Provide technical leadership to the team.

Monitoring project timelines, address issues and manage client expectations.

Design and develop the Rest services.

Developing the MVC Web UI with KnockoutJS, Bootstrap, JQuery.

Analyze Vertica SQL queries for the Report’s switchable dataset results.

Design and develop SQL jobs

Translating Product owner's vision to stories, prioritize task and schedules to achieve the quality.

Conduct, co-ordinate and drive discussions with multi-site teams.

Setting up standards for code quality

Driving efforts for prototyping and adherence to the requirement specification

Architecture, design and data modelling for the project.

Company: L&T (Larsen and Turbo) South Africa Oct 2015 – Jan 2016

Role: Senior RPA Technical Consultant

Client: ABSA Bank, Johannesburg, South Africa

Technical leadership to the RPA development team.

Communicating project updates to the client and effectively managing their expectation.

RPA Solution Architecture and Design

Manage and co-ordinate multi-site teams.

Manage and scope “as-is” to “to-be” requirements.

Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans, release plans and checklists. Communicate release details & schedules to the Business as required. Maintain Tracking Log.

Negotiate, plan & manage all release activities.

Effort estimation and analysis on Change Requests.

Maintaining design standards for adhering to requirements. Design reviews.

First point of contact for UAT.

Assisted project management in requirements analysis and impact analysis.

Authored technical specifications documents, deployment and operation documents

Lead the application support and maintenance efforts.

Company: T- Systems Midrand, South Africa Mar 2010 - May 2015

For South African work duration (Mar 2010 – May 2014), worked for a client T-Systems South Africa from two consulting firms - Golden Rule (Mar 2010 – May 2013), I33 Business solution systems (May 2013- May 2014). From duration Jun 2014 onwards, was employed to work directly with T-systems SA.

Role: Technology Consultant

Developed WCF services for user information validation for web and mobile applications.

Designed and developed Stored Procedures using ADO.NET and Grid View, Data List, Repeaters, Dataset Classes for data manipulation.

Created and maintained database objects like complex Stored Procedures, Cursors, and Tables, Views and SQL Joins. Query Optimization and performance tuning.

Designed and developed applications using C#, LINQ, LAMBDA expressions.

Solution design and development for migrating of existing VB6 COM DLLs to C# EXEs.

Migrated existing database on SQL 2000 to SQL 2012 including DTS to SSIS packages.

Solution design for the Policy administration capture, Claims system.

Data migration script jobs for the lookup data of Banks, Bank Branches with CDV (Check Digit Verification) validation, Area codes, postal places etc...

Designed and developed DTS packages for jurisdiction systems

Deployment, troubleshooting and analysis of production issues.

Authored technical specifications design document, deployment documents and operations guide for operation support.

Supported Operations team during the deployment and troubleshooting the production issues during deployment and on regular basis. Level 2 support for systems.

Created documents/Install guides for Kofax Central, Hub and Workstations. Level1 support for Kofax issues.

Company: Wipro, India / US Nov 2003 - Jul 2009

Role: Application Analyst

Worked with Pre-sales team & Microsoft Team developing a prototype for outlook plug-ins to integrate Sales Logix CRM Activities.

Create a ticket matrix for prioritizing tickets based on aligning business and ensure business continuity.

Supported and maintained the Datamart and Data warehouse for National Grid UK

Developed and generated reports using the Cognos BI reporting tool.

Ensured OLAP and OLTP data quality and data synchronization of OLAP and OLTP.

Impact analysis for application release cycles for the requirements alignment.

Coding and testing the application for quarterly scheduled enhancements.

Documented System Maintenance Technical Documents and User Manual.

Deployment and operation responsibilities. Demonstrating templates to the customers at different plants

Requirements study & analysis of the new enhancements/changes for the Web application.

Engaging customer service agents to gauge the application usability and feedback for bug releases. Ensuring tickets resolution within the given SLA.

Create a ticket matrix for prioritizing tickets based on aligning business and ensure business continuity.

Analyse existing design for identifying solution improvements to optimize application performance.

Chaired and conducted a weekly meeting with main branch team on technical issues and tickets.

Requirements analysis of the quarterly enhancements, design and development of web application.

Mentoring and coordinating with offshore for the development activities.

Company: RCS Technologies, India Jul 2003 - Oct 2003

Role: Software Engineer

Scripting the Applications according to the client standards within the SLA and to meet the monthly target.

Testing the packaged applications using custom test tools, deployments.

Companies: ZAP InfoTech, Ivytech Info systems, India Aug 2000 - Jul 2003

Role: Software Developer, Technical Executive

Trained corporate client's ASP, XML and Microsoft .Net technologies.

Development and testing for projects in .Net and Microsoft technologies.

Documenting test cases.

Prepare presentations for training. Research on training topics.

Education and Certifications:

Bachelor of Engineering in Electronics from Karnataka University, India

Diploma in Electronics from Technical Board, Bangalore, India

MCSD Microsoft Certified Solutions Developer

AWS Amazon Web Services Certified Developer Associate and Solutions Architect Associate



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