Arpita Tandon

Email: adcj81@r.postjobfree.com Mobile: 585-***-**** Linked In - (link) arpita-tandon-753396aa MBA: Coventry University UK 2010 Certified ScrumMaster®– Scrum Alliance 2017 Lean Six Sigma: Green Belt – Purdue University 2017

Professional Summary

•A high-performing business leader with over 13years’ of project and product management experience working with leaders in Business Strategy and Transformation.

•Collaborate with corporate shared services managing the initiatives and related business elements in multiple merger projects across multiple geographies

•Capable of leading mixture of Agile and Traditional projects of medium to large size and complexity, in the areas of Technology, Customer Care, Warehouse & Field Operations and Finance

•6 years’ experience in implementing Agile and SAFe Framework

•Experience in developing project charter and project plan for greenfield project

•Maintaining the due process and managing progress to ensure a successful delivery

•Creating fiscal year plan including - roadmaps, cost benefits, ROI analysis, budgeting, resource allocation, timeline planning and implementation in collaboration with business leaders

Specialties: Service Delivery SDLC, program management, project management, personnel management, business process development and business improvement, creating customer centric operations, integration, Microsoft and Agile/Scrum project methodology

Skill Set:

Methodology – PMLC, SDLC, Agile, Scaling Agile with SoS, SAFe, Waterfall

Model – Planning Poker, Kanban, Velocity, RACI, Communication Plan, ERP, RAPID, QM, WFM, Training and Knowledge Management, SAFe, DevOps, CI/CD

Tools – Odoo, RingCentral, ABBYY 11, MS Dynamics GP, MS VSTS, MS TFS, Power BI, Balsamiq, JIRA, JIRA eazyBI, Egnyte, Basecamp, HP-PPM, Clarity, SharePoint, MS Visio, MS Excel, MS Project, MS Team Gantt, MS PowerPoint, Mingle, CRM, Outlook, Slack, Drupal, WordPress, ServiceNow, Salesforce, AWS, Magento, Snowflake

Professional Experience:

DTCC – Sr. Project Manager (March 2019 to Present)

Is an American post-trade financial services company providing clearing and settlement services to the financial markets.

Maintaining a cross functional Enterprise Lean Portfolio view of all programs supported by IT

Establishing governance, processes, procedures and best practices for adherence by delivery teams and putting in place measures to ensure these are being appropriately followed

Manage the program initiation and prioritization process, ensuring the pipeline of new work is maintained and aligns with the business strategy

Running the department communication function – working with senior business and technology managers to build and support internal and external communication plans

Managing program for The Common Margining Proposal; one clearing Fund for FICC and would give GSD Members and MBSD Members combine their GSD positions with their MBSD positions into a single margin portfolio

Collaborates on the strategic planning and development of white paper recommendations for automation, process improvements and incorporation of new technologies

Scope Change, Priority and Resource management for the management. Manage project budget and provide finance reporting as needed

Agile Metrics Dashboard with Power BI reports, JIRA and eazyBI

Ideathon – Leading design thinking, design sprint and product strategy workshops for Derivatives, Risk AD

Verra Mobility – Sr. Project Manager (September 2016 to February 2019)

Highway Toll Administration is the largest provider of toll services for the rental car industry.

Employ established PMO guidelines to ensure project documentation is properly written, reviewed, updated, and archived at project close

Created Portfolio Management and Service Reliability dashboard with all the in-flight projects across all business units for senior management reporting

Lead all the integration projects post-merger which involved cross department dependencies

Define project scope and schedule while focusing on regular and timely delivery of value; organize and lead project status and working meetings; prepare and distribute progress reports; manage risks and issues; correct deviations from plans; and perform delivery planning for assigned projects

At a team level, playing a consultative role to help put in place the appropriate people, process, and tools and coaching members of the team as needed to optimize the efficiency of the project team

Track KPIs and metrics across multiple departments (Customer Service, Field Ops, Warehouse, Transactional Processing)

Project RAG status, HR Controls, Flight Control, Issue tracking, escalation, and impact quantification

Track and communicate program status to multiple levels of the organization

Ensured the Enterprise Content Management and Operations portfolios aligned with both business and technology strategic roadmaps

Lead LEAN operational process improvement for Customer Care, Transactional Processing and Field and Warehouse

Manage the entire Project Management Life Cycle for new projects as well as transition to the Project Manager from existing projects that are currently in flight.

Created and executed project work plans for Data Warehouse. Deployment and support of an enterprise wide web-based reporting system

Delivered dozens of varied size projects from planning to deployment both in Agile/Scrum and Waterfall methodologies by effectively collaborating, facilitating, leading and coaching multiple Scrum teams.

US Tech - Project Manager/ Scrum Master October 2014 to August 2016)

Enterprise Workforce Management Solutions

Elastic Scheduler is a cloud automation and scheduling solution for AWS. It delivers enhanced business value through batch job creation, scheduling, and management across AWS DWH environments. Users have the control to schedule and monitor Jobs without requiring environment-specific expertise.

Responsibilities:

Helped in ensuring the product manager knows how to arrange the product backlog to maximize value

Manage Change Requests to meet the end state requirements

Identify high level business and information system requirements and provide input on efforts to evaluate functionality and develop strategies

Facilitate agile ceremonies and various JAD, and One on One sessions for multiple iterations with stakeholders to gather requirements

Build a trusting and safe environment where problems can be raised in an open, honest and respectful manner with an emphasis of understanding, resolution and problem solving.

Assist with development planning and execution of testing activities of new API

Responsible for deliverable, project deadline and other commitments

Defined root cause for defects and other production issues. Collaboratively resolved escalations and leveraged each to improve application documentation and training materials.

Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work; and mentoring and developing team members

Managed onboarding of Snagfilms and IndiWire on various web browsers and devices.

Responsibilities:

Assemble, assign and direct project team and develop schedule to ensure timely completion of project and set expectations in accordance with the Project Plan, in order to align the stakeholders and team members

Analysis of all issues reported; prioritize them according to severity and criticality and co-ordinate with development and operational team distributed across different regions to get the issues resolved

Lead and supervise work of project team members; collaborate with ViewLift functional managers on resource allocation and management of staff assigned to projects

Planning and directing all work activities leading to the delivery, assurance, certification and acceptance of project deliverable

Develop and maintain effective working relationships with team members (onsite and offshore), client stakeholders and peers

Measure performance to ensure projects are progressing according to approved plans and will meet established targets

Worked on various Browsers (Internet Explorer, Firefox, Safari, Chrome Browsers) to verify the compatibility Testing

Worked on various devices (iPhone, iPad, Samsung, Samsung galaxy, Roku, Samsung TV, Fire TV, LG, Sony to verify the compatibility testing

Grant Management System supports the flow of state and federal funds from the ADoE. to eligible local education agencies; in accordance with applicable laws, regulations and statues.

Responsibilities:

Manage Change Requests to meet the end state requirements

Identify high level business and information system requirements and provide input on efforts to evaluate functionality and develop strategies

Identify, and escalate and remove team impediments that jeopardize sprint goals and help stabilize and increase team velocity/productivity

Maintain sprint burndown chart & all project/team level reporting as needed including monitoring team velocity

Lead agile ceremonies ensuring the commitments made are appropriate and uphold scrum principles

Identified potential quality issues per defined process and escalated them immediately to management

Athena Advisors – Project Coordinator / Sr. Business Analyst (January 2011 - March 2014)

Basic Nach Scoring: Gathering the basic activity, name and address change information for U.S and non-US card-members and converting to prepare the scoring elements. These scoring events were then used to recognize card-members for re-instating and various model executions.

Responsibilities:

Created requirement documents, Visio flows of the requirements for correlation of the business logic and existing system and perform Impact analysis

Liaise with the business, compliance and legal, as appropriate, to update, develop and implement controls to mitigate risks to the business and address regulatory changes

Assist data analyst in mapping task; Help identify potential sources of data for the data warehouse

Oversee testing of data acquisition processes and their implementation into production

Extract data from tables, compare data across tables and validate data flow

Co-ordinate with offshore team to prepare the technical design flow and development efforts

Support the identification, assessment and reporting of risk related to fraud

Research suspicious transactions identified from various sources and identify fraud patterns

Prepare testing strategies, test cases as well as perform end-to-end testing

Athena Advisors – Business Analyst (August 2005 - March 2009)

Spend Event Management: Real time marketing calls which needs information on day to day spends. Extract all spends and categorize them on various hierarchies like locations, merchant type, industry or online and in store.

Responsibilities:

Interact with business team to streamline the requirements and project needs

Prepare and conduct validation sessions to ensure all cases are identified

Drive the status update sessions and tracking milestones

Participate and coordinate meetings with client to get the requirements and rules needed.

Analyst Team Lead at offshore and Mentor offshore team

Interact with development team in offshore to transform the requirements to technical logical modules, moderating and approving the development modules

Prepare the transformation rules, to relate the business entities with available data marts and data stores

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