Contact

720-***-**** (Mobile)

adcj1e@r.postjobfree.com

www.linkedin.com/in/mickens-

piercy-02a51a2b (LinkedIn)

www.facebook.com/

mountaincomputerservices/

(Company)

Top Skills

Active Directory

Technical Support

Office 365

Mickens Piercy

Motivated IT Professional Actively Seeking New Opportunities Parker, Colorado

Summary

More than 20 years public and private experience as an IT professional with formal job experience as Project Manager and Consultant; a strong "hybrid" skill-set encompassing leadership of fiscal, and administrative operations. Highly regarded by business partners, clients and executive teams as a key advisor and creative problem solver projecting can-do leadership and competence in systems analysis and re-engineering.

Experience

AveXis, Inc.

Information Technology Administrator

October 2019 - Present (6 months)

Longmont, CO, United States

Migrating network and users from one domain to another.

* SME - Office 365 - PC and all Mobile Devices

* SME - OneNote, Teams, Sharepoint, and OneDrive

* Providing Training classes and best practices for O365 - Teams, OneNote, Sharepoint, and OneDrive.

* Created OneNote Knowledge Base for Migration Team documenting Migration Procedures.

* Removed end of life routers and switches from racks in Data Center and wiring closets.

* Installed new Cisco Novartis routers, core switches, and user switches into racks in Data Center and

Wiring Closets.

* Adding additional network access as needed for new hires in wiring closet.

* Provided inventory of equipment in Wiring Closets to Mechanical Engineers for heat load calculations.

* Provide Audio Video Support in Conference rooms when needed.

* Provide Desktop / Laptop / Printer support when needed.

* Image PC's with SCCM

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* Install and manage applications with SCCM.

* Sync and download PC data with Druva Cloud Backup and Restore Solution

* Restore Data into new OneDrive domain.

* Perform numerous other post migration steps to eliminate helpdesk tickets and make sure user is as productive as they were pre-migration. MOUNTAIN COMPUTER SERVICES

Company Owner

February 2017 - Present (3 years 2 months)

Parker, CO

One Stop Shop For All Your Technology Needs

Services we provide:

Troubleshooting and problem solving on all networks and PCs Hardware installation and support

Virus and spyware removal and protection

Security solutions

VPN (Virtual Private Networks)

Remote access

Server installations and upgrades

Spam filtering and e-mail solutions

Internet connection

Web content filtering

System backups, onsite and offsite

Complete network management and support

Help desk

Long View Systems Denver

IT Support Specialist

July 2019 - September 2019 (3 months)

Denver, Colorado

Systems Consultant - Current Project Denver Health Windows 10 Upgrade

(5,500 machines)

Skills Utilized

* SCCM Desktop and Laptop Imaging

* End User Data Backup and Restoration

* Office 365 Installation and Administration

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* Active Directory Administration, including removing and adding workstation host names

* Customize desktop applications to meet user needs

* Cisco Any Connect installation and support.

* McAfee Endpoint Security Suite installation, hard drive encryption and support.

Builders FirstSource

Service Desk Engineer

February 2018 - August 2018 (7 months)

Greater Denver Area

* Provided network and application support for BFS locations across the U.S.

(17,000 Users)

* Office 365 Administration

* AD account unlock and password resets

* Mobile Iron Enrollment for both IPhone and Android devices.

* Troubleshoot Mobile Iron incidents related to registering devices directly with users.

* Creates Mobile Iron Knowledge Base articles detailing step by step enrollment and retiring procedures.

* Provide support for all facets of MS Outlook

* Provide support for web-based applications, and forms.

* Solved browser connectivity and compatibility issues.

* Assisted LAN and VPN users with installation of software.

* Provide VPN connectivity support

* Mobile Iron Enrollment support for iphone and android

* Distribute software via PCVM and SMS.

* VOIP and Analog Phone System Support

Software and Hardware Supported

Microsoft Office 365, 2010 - 2016, Microsoft Outlook 2010 -2016, Windows 7, 8.1, and 10, Solarwinds, Citrix, Active Directory, Multiple Domains, Network Printers, Credit Card Processing Machines, Cisco VOIP phone systems, and Avaya phones systems.

National CineMedia (NCM)

NOC Engineer I - Contract

September 2017 - February 2018 (6 months)

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Greater Denver Area

**Contract**

*Responsible for monitoring and maintaining the First Look Preshow at the Local Theater LAN level which uses Windows clients at over 1,400 theatre locations.

*Troubleshoot and resolve LAN, VSAT, and WAN outages.

*Proactively use monitoring tools (alarms, trending graphs) to determine production issues.

*Resolve complex hardware and software issues in a timely manner.

*Monitor network performance and uptime and responded quickly to incidents.

*Document system issues and all team actions.

*Kept system at maximum uptime through proactive oversight and scheduled maintenance.

Comcast

Advanced Video Support Engineer - Contract

November 2016 - February 2017 (4 months)

Centennial, CO

Performed advanced data analysis to investigate, diagnose, and apply corrective action that accurately resolved video and VoD outages or potential video or VoD outages.

* Isolated and resolved complex problems by correlating information from network equipment.

* Utilized troubleshooting techniques to resolve complex video/data issues.

* Provided training support to other employees on various applications, systems, and technologies.

* Notified appropriate individuals and organizations of network outages and restoration events by opening system trouble tickets, as necessary, with the fix agencies.

* Acts as a liaison between internal and external operations organizations to resolve and

communicate issues.

Nice Systems

Member of Implementation Engineering Team

April 2013 - August 2016 (3 years 5 months)

Greater Denver Area

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*Provide support to Professional Services Engineers for new installations and upgrades to existing installations of Nice Systems Software Solutions on Microsoft Server 2008 and 2012

* Provided Active Directory Support for users with rights to use Nice Software

* Troubleshoot recording issues by performing network and port tests, telnet, and Wireshark

* Installed and trained users on how to use Sentinel which is a Nice proprietary real-time monitoring tool that captures

data about system health from different sources.

Software and Hardware Supported

Microsoft Server 2008 and 2012, Microsoft SQL Server 2012, SQL Server Management Studio, Nice Interaction Management 3.5 – 4.1, Sentinel, Data Mart, Interactions Server, Voip Loggers, Storage Center SilverSky

Microsoft Exchange Engineer - Contract

February 2013 - April 2013 (3 months)

Greater Denver Area

**Contract**

Provide Customer service and technical support for approximately 100 thousand Exchange 2003, 2007, and 2010 users

*Responsible for accurately preparing lists for nightly migrations from United and Continental domains to a new shared domain

*Troubleshoot migration related issues as they arise. Provide post migration technical support for Blackberry and iOS users Charles Schwab

Mobile Iron Engineer

September 2010 - February 2013 (2 years 6 months)

* Provide customer service and technical support for approximately 14 thousand Exchange 2010 users

* Technical Support Lead for all iOS device users (iPhone and iPad) via Mobile Iron

* Responsible for imaging and deploying new desktops and laptops.

* Responsible for the installation and deployment of software via Marimba and Active Directory.

* Train employees on how to use Outlook.

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* Train new employees on how to connect to the Schwab network from home via SVO.

* Document and share technical information with the team regarding solutions to uncommon problems that occur in the environment.

* Meet or beat Service Level Agreements with all assigned Incidents and Service Requests.

* Support Schwab Conference Rooms and provide Audio / Video Support for point for point and multi point meetings

as well as local content support.

* Provide post move support after large departmental moves. Education

Delta State University

Bachelor of Business Administration - BBA, Marketing · (1991 - 1996) Page 6 of 6

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