Customer Service Representative

ASHLEY MEYER

adciyi@r.postjobfree.com · 508-***-**** 114 Central Ave, Milton MA

PROFESSIONAL EXPERIENCE

Keches Law Group December 2019-January 2020

Legal Assistant

● Telephone communications; answering or directing inquiries.

● Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics; coordinating case preparation.

● Initiating telecommunications; organizing client conferences and attorney meetings and other special functions.

● Requests reports and medical records and prepares them for court. • Represents attorney by communicating and obtaining information; following-up on delegated assignments; knowing when to act and when to refer matters to attorney.

● Maintains client confidence by keeping client/attorney information confidential.

● Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Blue Cross Blue Shield of Massachusetts, Quincy, MA March 2018- November 2019 Member Service Representative

● Consistently provide members with exceptional customer service

● Assist internal and external customers via incoming telephone calls

● Utilize the BCBSMA computer system to look up and record information regarding a customer’s account

● Advise customers regarding policy and benefit information for multiple health plans

● Coordinate internal activities necessary to research and resolve inquiries and provide accounts with service solutions

● Investigate and resolve member inquiries through correspondence and computer research

● Responsible for answering member inquiries regarding benefits, claims, and eligibility while supporting the local, national, saver, options, choice, pharmacy, dental, pharmacy lines of business

● Collaborate with other departments to resolve member issues

● Supported Member Service Research to send letters out to cancelled members and send 1099’s out to members during tax season

● Earned several GEM awards for delivering customer value and exceeding metrics and performance goals

● Help out the Contact us team using online platforms

● Demonstrate leadership by providing side by side coaching, and job shadowing to new and seasoned associates

Plymouth County District Attorney’s Office, Brockton, MA Human Resource Intern June 2017- August 2017

● Employee file organization and maintenance

● Researched up-to-date employment laws and make recommendations to update the policies or employment law boards

● Researched and reviewed HR best practices and see how they relate to our agency. Presented discovery to assist in streamlining existing processes and procedures

● Observed interviews, employee relation meetings and general department meetings

● Participated in auditing compliance documents

Macy’s Kingston, MA

Sales Associate Winter 2016 – March 2018

● Give customers exceptional customer service

● Answer customers’ questions about products, prices, availability, or credit terms

● Stock shelves, racks, cases, bins, and tables with new or transferred merchandise

● Itemize and total customer merchandise selection at checkout counter using cash register, and accept cash or charge card for purchases

YMCA, Plymouth, MA

Summer Senior Camp Counselor Summers 2011 – 2016

● Planned different group activities/games

● Organized, led and promoted Interest in camp activities such as; arts and crafts, Sport games, water games, archery and team building

● Conferred with management to discuss and resolve participant complaints

● Completed and maintained time/attendance forms and inventory lists Senior Group Leader Fall 2014

● Encouraged participants to develop their own activities and leadership skills through group discussions

● Enforced rules and regulations of recreational facilities to maintain discipline and ensure safety

● Completed and maintained time and attendance forms and inventory lists COMMUNITY SERVICE

● Sister of Phi Sigma Sigma, where community service is our focus

● Relay for Life, Susan G. Komen, Breast Cancer Walk, Polar Plunge, Children’s Physical Developmental

● Clinic, Serving dinner at a local homeless shelters and Christmas in the City HONORS

● Received an award for highest GPA in my Sorority for Spring of 16’

● Received award for Outstanding Achievement in the Advancement of Community Partnerships/Non-Profit Causes

● Graduated with a 3.64 GPA, Magna Cum Laude

EDUCATION

Bridgewater State University, Bridgewater, MA

Bachelor of Arts: Communications – Minor: Management and Public Relations December 2017

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