Registered Nurse Social Media
Resume:
Tanya L. Davis
Atlantic Beach, FL 32233
adciya@r.postjobfree.com
EDUCATION
South University
Master of Science,
South University
Bachelor of Science Degree, January 2012
FSCJ
Associate of Science Degree, April 2009
FSCJ
Associate of Art Degree, August 2006
Academic Honors:
Phi Theta Kappa-(2006-2009); Deans List-(2010-2012)
PROFESSIONAL EXPERIENCE
Citibank (October 2017-May 2019)
Officer Assoc Ops Supp Analyst
●Participate in periodic discussions across multiple business partners to offer input to enhance quality and nproductivity opportunities within the unit
●Participate and execute policy changes, new business initiatives, KYC roll out and act as a Subject Matter Expert for the processes supported within the team
●Responsible for the timeliness and satisfactory execution of new and Existing Consumer and Small Business Account preparation to meet all AML and KYC governing policies (including documentation review and comparative analysis)
●Formulate findings based on outreach and analysis
●Perform customer outreach to obtain Know Your Customer (KYC) Information and ask questions to understand account usage
●responsible for collecting information required within 90 days of onboarding and conducting targeted research and analysis on Bankcard and Citi Retail Services for both Consumer and Commercial accounts
●Handle complaints and/or appeals related to customer outreach processes. Working with Business partners, where necessary, to assist in resolution. Documenting and tracking all findings and outcomes of each investigation
●Utilize social media to research and obtain information about customer identity in conjunction with Enhanced Due Diligence (EDD) requirements for Senior Public Figures (SPF) in the (KYC) Know Your Customer regulations
●Collect and analyze data, including suspicious transaction trends, various AML metrics, and other data outside the scope of expected account activity
●Operate in a goal-oriented environment, achieving individual and team performance targets and core competencies
●Strong Organizational, Analytical Skills, Detail and Service Oriented, Strong problem solving skills
●Ability to work independently, and with the team
●Knowledgeable of Small Business Products and Entity Types
●Ability to discover and document issues/impacts and work with stakeholders to recommend appropriate solutions
●Demonstrate experience in utilizing and knowledge of FDR, RPLID, Sawgrass, and IBS systems
●Ability to prioritize and good communication skills, both verbal and written
●Discernment and strong ethical adherence to policies
●Experience with SharePoint, Excel, PowerPoint, Access
●Ability to develop working relationships with business partners throughout North America
Citibank
Fraud Analyst (June 2016- October 2017)
●Consistently ranks among top 3% of my team and within the department status scorecards
●Responsible for training new members
●Mentor for one of the lowest ranking members on my team per their request
●VOE lead for my team
●Possess decision making abilities that balance the needs of employee, company and client
●Strong knowledge of FEW processes and procedures
●Ability to effectively multi-task in a dynamic work environment and adapt to change quickly
●Update account information and review for potential fraud behavior
Capital Staffing (Florida Blue)
Telesales Medicare Seminar and Events, SOA, and Tier 1 (September 2015-May 2016)
●Telesales, Medicare seminar and events, SOA and Tier 1
●Provided a customer friendly service experience for customers with questions or issues related to health care,
●Health insurance (benefits, claims, premium payment and enrollment) or other related topics
●Schedule customers to attend a Medicare, DHCP and/or approaching Medicare seminars based on their needs.
North Beach Associates
Fraud Collections /Client Support (February 2014-September 2015)
●Identify and evaluate potential check fraud and determine valid cases for appropriate action, restitution, etc.
●Mentored several associates; identify education opportunities and deliver education and training to team members and/or clients to ensure consistency and accuracy of processes and procedures, levels of service and quality.
●Resolve issues, educate customers, respond to and resolve critical inquiries
●Perform moderate to heavy data entry
Lakeside Nursing and Rehabilitation
Unit Supervisor/Ass. Risk Manager (January 2013-September 2013)
●Manage a unit with maximum capacity of 79 beds, 3 nurses and 24 nurses’ aides
●Handle grievances and offer support to client and family members
●Collaborate with others on the team, perform research and develop strategies for operations; and reviewed the work of peers
●Lead development of projects, prepare reports and execute presentations to recommend new ways of performing work tasks or projects, applying research and/or additional benchmarks to generate solutions
●Moderate to heavy data entry required, critical thinking, and proficiency using Excel
Community Hospice
Charge Registered Nurse (November 2010-November 2012)
●Patient to nurse ratio on the floor during the night shift was 4-6:1
●Serve as the night charge (supervisor) nurse of the inpatient facility while also caring for my own patients
●Wound care resource for the night shift
●Manage three nurses and two hospice aids per shift
●Perform quarterly reviews on the work of my peers
Patient to nurse ratio on the floor during the night shift was 4-6:1. I served as the night charge nurse of the inpatient facility
while also caring for my own patients. Appointed to be the wound care resource for the night shift. Managed three nurses and
two hospice aids per shift. Quarterly reviews the work of peers.
REFERENCES AVAILABLE UPON REQUEST
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