TODD LANKFORD

Executive and Enterprise Agile Transformation Coach and Product Strategy Facilitator

Arlington, Virginia m: 512-***-**** adcixi@r.postjobfree.com www.coachlankford.com Lankford Group LLC Summary I am an Executive and Enterprise Agile Transformation Coach with significant experience consulting and guiding strategic modern delivery techniques for 55 Fortune 500 companies. I have been an Agile transformation coach for 11 years.

I am uniquely able to bring together business, technology, and users to deliver the “right” product using Agile and Lean thinking. My passion is to make Agile simple again and get back to the basics to enable scale. I have a singular vision for excellence. But I apply a practical approach to get there. I can coach and collaborate with every role in the organization—executive to team member. I need little guidance. Throughout my entire career, I have crafted custom Agile and Agile relevant solutions for my clients and my company. These simple, practical solutions aid with large scale, enterprise transformations. I do not prescribe any particular framework. Rather, I customize for the context of my clients and teams. I am considered a master facilitator, able to bring multiple parties together to collaborate and converge on solutions. In my career, I have facilitated over 100 workshops.

Custom Created Agile Transformation Frameworks and Tools

• The Agile Continuous Improvement model for teaching scientific thinking based on Toyota Kata by Mike Rother

• The Triple Track Method for Scrum teams to engage directly with the customer during delivery, moving away from focusing solely on output to instead focus on outcomes and impact to deliver the “right” product

• The Agile Deep, Targeted Coaching method for focused, just-in-time, tailored coaching and experiment formation and execution for transforming leadership and team behavior

• The Management to Agile Leadership Coaching Method for transforming managers into Agile leaders

• The 8 Patterns for Developing an Agile Mindset within teams and leadership

• The Lean Product Vision, Strategy, and Roadmap Workshop for rapidly exploring and validating a new product direction and seeding an initial release backlog

• The Coach Allocation Framework for determining allocation of limited coach assets across an organization

• The Continuous Improvement Model for scaling Agile transformations, focusing on synergistic continuous improvement at all levels—team, product, portfolio, enterprise

• The Continuous Backlog Refinement method for ready flow, learning, release planning, & road-mapping each sprint

• The Agile Transformation Dashboard for self-assessing the evolution of the Agile mindset for teams

• The Product Value Dashboard for succinctly communicating product roadmaps, product outcome achievement, and continuous improvement measures

• The Product Owner Growth Template for assessing and developing awesome Product Owners

• The Scrum Master Growth Template for assessing and developing awesome Scrum Masters

• The Scrum Master Immersion Method for enabling the development of awesome Scrum Masters & Team Coaches

• The Product Owner Immersion Method for enabling the development of awesome Product Owners

• The Nine Patterns of Hyper-Productivity for optimizing team performance

• The Six Leadership Patterns for Building Awesome Agile Teams

• The Defect Intolerance Pattern for achieving optimal quality and team performance

• The Date Breaking Pattern for enabling team ownership, focusing on outcomes, and increasing productivity

• The Dependency Breaking Pattern for enabling your team to own product delivery from idea to release to the customer, stopping wasteful dependency coordination

• The Cone of Uncertainty Based Release Burn-up for factoring uncertainty into your release delivery forecast and supporting the date breaking pattern

TODD LANKFORD

Executive and Enterprise Agile Transformation Coach and Product Strategy Facilitator Arlington, Virginia m: 512-***-**** adcixi@r.postjobfree.com www.coachlankford.com Lankford Group LLC Recent Experience Agile Executive and Enterprise Transformation Coach for The College Board – January 2019 - Current

• Performed Organizational Agile Coaching to transform the College Readiness Assessment portfolio to embody a product mindset across User Experience, Business, and Technology teams.

• Performed Organizational Agile coaching for the Information Technology and Operations portfolios, including the CIO, vice presidents, executive directors, managers, and team members in four departments (400+ people)

• Facilitated 15+ Lean, Agile workshops to formulate vision, strategy, roadmaps, and minimum viable product releases for 6 strategic initiatives

• Formulated an Agile continuous improvement model and facilitated the formation of improvement backlogs for the IT teams, programs, and portfolio. The continuous improvement model was focused on three themes—Start Less/Finish More, Enable Awesome Teams, and Enable an Inspect & Adapt mindset

• Formulated an IT Agile Improvement team to lead the Agile transformation and solve organizational improvement needs to enable Agility

• Delivered rapid, deep coaching for a strategic, troubled, and top priority IT initiative, delivering the first successful release within 5 sprints. The initiative had experienced a year of no releases prior to this and had reached a code

“red” state of emergency.

• Through a successful series of lean, strategic workshops, birthed a new product and a new, cross-functional, full value-chain team. This new team formed its first minimum viable product experiment in two weeks and delivered useful, working software deployed to users for feedback within 1 week.

• Formulated custom coaching method for instilling a continuous improvement mindset in Agile teams based on the Toyota Kata method by Mike Rother

• Performed targeted coaching at the management and team level o Continuous planning

o Cross-functional feature teams

o Removing date-driven behavior

o Improving readiness flow

o Reducing WIP limits

o Changing from manager to leader to support self-organizing teams o Breaking dependencies

• Performed consultation on moving from a monolithic architecture to a micro-services based architecture

• Crafted and delivered enterprise wide Agile Mindset Training workshops across the College Board

• Crafted and facilitated enterprise Product Owner Mindset advanced training workshops across the College Board

• Crafted and delivered a two-hour training workshop on Virtual Team Collaboration across the College Board

• Crafted and delivered a one-hour User Story workshop to educate on the history and proper use of them

• Performed training, mentoring, and coaching for Scrum Masters, Product owners, and Development Team members on Scrum teams

• Performed executive & middle management training on pursuing an Agile Mindset and becoming an Agile leader

• Performed consultation, mentoring, coaching, and facilitation for the first Agile themed open-space town hall for the IT organization (100 people). This format has been adopted across all portfolios.

• Performed training, consultation, mentoring, and coaching for portfolio managers on workshop facilitation and story mapping techniques for preparation and execution of lean product workshops

• Performed portfolio manager coaching on Agile Mindset and implementation of a portfolio Agile visual dashboard and a re-imagined, light-weight intake method for emergent work

• A key member of the Agile Center of Excellence & Community of Practice

• Formulated case studies on multiple teams, illustrating the need to customize coaching to the team’s context

• Stood up eight new Scrum teams with customized, context-sensitive deep coaching on Agile Mindset, instituting pre-conditions for success based on the nine patterns of hyper-productivity and the six patterns of enabling awesome Agile teams

TODD LANKFORD

Executive and Enterprise Agile Transformation Coach and Product Strategy Facilitator Arlington, Virginia m: 512-***-**** adcixi@r.postjobfree.com www.coachlankford.com Lankford Group LLC Agile Executive and Enterprise Transformation Coach for Fannie Mae – October 2014 - January 2019 SAPIENT CONSULTING – Washington, DC Metro Area

• Executive and Enterprise Lead coach for Capital Markets (400 people, 13 executives, and 5 transformation coaches)

• Coached and transformed 35+ scrum teams across nine products in Capital Markets to an Agile mindset, utilizing Scrum and XP techniques at scale

• Prepared and facilitated 50+ workshops to create a shared understanding on topics spanning: o Product vision, strategy, road-mapping, release planning for Minimum Viable Product (MVP) o Customer engagement strategy

o Agile mindset coaching

o Agile transformation strategy and planning

o Enterprise architecture & platform strategy

o Agile ceremonies

o Team delivery resets

o Sprint 0 readiness

o Cross-team retrospectives

o Open space collaboration

• Applied lean, user-focused product strategy and delivery techniques to: o Outline the strategy and deliver the first release of a new MBS Trading product in less than four months o Reduce the delivery of a first release of the Servicing Marketplace product from a planned 3 years to less than six months; ongoing releases are now an average of six weeks o Reduce the Pricing Utility product release cycle from 2 years to 4 months to 1 month o Reset the direction of the Credit Enhancement Future State product from yearly releases to three month releases; releases are now one month in duration

• Applied unique coaching method for transforming leadership and team behavior to embody an Agile mindset

• Applied a team-centric user engagement model to 12 scrum teams o Aligns delivery with user research and testing to arrive at the “right” product o Removes traditional approach of a separate experience team performing user research, bringing the delivery team together with the user to gain user empathy co-create features that customers need o Achieves collective product ownership within the delivery team o Key team driven results:

Customer on-boarding skyrocketed from 7 servicers to 187 in 9 months with a 640% adoption increase

In a two week, 1 hour per day learning cycle, scope reduced from 20 features to 5 to solve real customer needs

In a four week, 30 minute per day learning cycle, an entire release was removed from scope due to team engagement with the user, allowing other more critical user needs to be addressed

• Applied a synergistic continuous improvement model at the team, product, and portfolio level

• Applied a Scrum Master growth model and assessment template to develop Scrum Masters

• Applied a Product Owner growth model and assessment template to develop the skill sets & product mindset

• Applied a coach allocation framework to assess how to best allocate coaches to teams

• Applied an Agile mindset evolution model for teams to assess their Agile mindset journey

• Formulated and facilitated an Agile open space mini-conference for all of Capital Markets

• Utilized internally created Agile Maturity Model with teams and leadership to assess Agile process and tool adoption for Scrum, XP and Kanban

• Created and contributed to an internal leadership blog to emphasize and discuss key Agile Mindset topics

• Training and coaching of the Strategic Insights and Marketing organization on integrating with Agile teams in Capital Markets

• Key contributing member of the enterprise-wide Agile Center of Excellence, including company-wide training, company-wide webinars, coaches corner “ask the coach” sessions, and company-wide community of practice sessions.

• Hiring, training, and development of Agile coaches and Scrum Masters

• Considered an expert at Agile tools such as Jira, Rally, Story Mapping, Nureva Span, & customized visual radiators TODD LANKFORD

Executive and Enterprise Agile Transformation Coach and Product Strategy Facilitator Arlington, Virginia m: 512-***-**** adcixi@r.postjobfree.com www.coachlankford.com Lankford Group LLC Agile Transformation Coach - Cambridge Associates – January 2015 - September 2015 SAPIENT CONSULTING – Washington, DC Metro Area

• Agile mindset transformation training, coaching, and delivery leadership for Executives, Managers, and 4 Agile teams

• Facilitation of 3 workshops to generate product vision, strategy, roadmap, release plan, sprint 0, and retrospectives

• Product ownership mindset training and coaching

• Jira and other Agile toolset consulting

• Lean thinking training and coaching

Agile Delivery Lead for JCPenney Omni-channel Strategy Project–July 2014 – September 2014 SAPIENTNITRO – Austin, TX

• Played a key leadership team role as interactive delivery lead for the JCPenney Omni-channel Strategy project, to define JCPenney’s 5 year Omni-channel Strategy.

• Performed agile delivery management to deliver a strategy and 5 year business case

• Facilitated 5 customer workshops with between 5-25 client participants to define and prioritize initiatives

• Managed 10 team members with 5 key client sponsors Agile Delivery Lead & Interactive Delivery Management for Ascena–Lane Bryant and Catherines Brands February 2014 – June 2014

SAPIENTNITRO – Boston, MA

• Played a key leadership team role as interactive program manager for Ascena project, focusing on Lane Bryant and Catherines Brands, to redesign their online experience for a major ATG replatform effort.

• Performed Agile delivery management for all creative disciplines for both brands, including visual design, user experience design, content strategy, and front end site development

• Facilitated 20 customer workshops to collaboratively review and evolve deliverables

• Managed 14 team members with 4 key client sponsors

• Key member of the project creative leadership team Agile Delivery Lead & Interactive Delivery Management for JCPenney and Pier 1 October 2013 – February 2014 SAPIENTNITRO – Austin, TX

• Played a key leadership team role as interactive delivery manager for JCPenney Customer Journey Map project, a key client project aimed at formulating and prioritizing 2014 innovative digital user experiences that support ethnographic driven customer research findings and customer journeys.

• Played Agile delivery lead to support ethnographic in-field and remote research, formulation of research findings and customer archetypes/current state journeys, assessments of competitors, formulation of a hero future state journey, and prioritization of opportunities and experiences.

• Facilitated 5 customer workshops to review deliverables and prioritize opportunities and experiences based on the customer research findings and emotional touchpoints.

• Owned SOW creation and scope / change management efforts

• Performed program management for Pier1 Omniture tagging support effort TODD LANKFORD

Executive and Enterprise Agile Transformation Coach and Product Strategy Facilitator Arlington, Virginia m: 512-***-**** adcixi@r.postjobfree.com www.coachlankford.com Lankford Group LLC Account Director, Interactive Agile Delivery Management, Sprint Store of the Future May 2013 – October 2013 SAPIENTNITRO – Boston, MA

• Played a key leadership team role as account director and interactive program manager for Sprint Store of the Future, the #1 priority project at Sprint for 2013 and a strategic multi-million dollar effort for SapientNitro.

• Facilitated hands on Agile delivery management of requirements, design, and development activities with two SapientNitro teams and a 25+ person Sprint team.

• Formulated and managed innovative delivery approaches and plans across 1) SapientNitro Analysis, User Experience Design, and User Experience Development teams and 2) client Digital, Retail, and IT teams

• Facilitated deliverable review workshops, requirements workshops, and requirements prioritization workshops.

• Played a key leadership role on the client leadership and executive steering team, managing project delivery. Lead Agile Transformation Coach and Lead Workshop Facilitator, JP Morgan Chase Jan 2012 – May 2013 SAPIENT GLOBAL MARKETS – New York, NY

• Played a key role as a lead workshop facilitator and lead coach in a multi-year Agile transformation effort at a leading global financial services firm.

• Facilitated over 20 workshops as a means of kicking off Agile teams, refining upcoming release plans, or defining quarterly or multi-year direction for programs of work, including one strategic workshop to organize executive teams around a disaster response to hurricane Sandy in the Mortgage space.

• As an embedded, hands-on coach, successfully transformed from Waterfall to Agile-based delivery 15+ teams across Retirement Planning Services, Mortgage Default, Mortgage Originations, and Card Services.

• Partnered with central Chief Development Office and core Sapient coaches to coordinate and manage the enterprise transformation to Agile.

• Partnered with executive management within Asset Management and Mortgage lines of business to manage the Agile transformation effort.

• During coaching and workshops, engaged with business and technology clients at all levels from chief executives to managing directors, directors, managers, and cross-discipline team members. Senior Consultant and Agile Delivery Owner, Program Management, 2009 – 2012 MACQUARIUM, INC - Atlanta, GA

• Personally accountable for user experience focused iterative, Agile delivery management for more than 20 multi- disciplinary web/mobile projects at key clients, such as Estée Lauder, Simmons, Pitney Bowes, Cox Media Group, Lowe’s, Humana, GMACi, Discovery Communications, Cox Communications, Kids II, and the International Olympic Committee.

• Developed key workshop facilitation and user experience and technology based iterative delivery processes and techniques for all Macquarium projects, including complex web content management system integration projects and maintenance initiatives.

• Developed comprehensive Agile based backlog refinement processes and tools for use on all client project scope definitions, estimations, and forecasts.

• Coached delivery on projects with up to 35 core project team members.

• Key member of delivery leadership team responsible for enforcement of Agile project delivery processes, including approach and estimation reviews on all client projects and project retrospectives.

• Key owner of maintenance accounts and delivery processes.

• Key responsibilities across all projects include client satisfaction, vision and approach definition, estimation, statement of work creation, forecasting and budget management, plan management, issue/risk management, communication management, scope management, daily team stand-ups, project profitability, staffing/recruiting. TODD LANKFORD

Executive and Enterprise Agile Transformation Coach and Product Strategy Facilitator Arlington, Virginia m: 512-***-**** adcixi@r.postjobfree.com www.coachlankford.com Lankford Group LLC Senior Consultant, Agile Program Management, 2010 – 2012 BLUE FISH DEVELOPMENT GROUP - Austin, TX

• Performed program and Agile delivery management for business critical content management projects at key clients, including Intertrust (formerly Walkers Global Holdings), Dell, Advanced Business Systems, Bausch & Lomb, Wells Fargo, R/GA Media Group, MasterCard, Champion Energy Services, and Wharton School.

• Crafted work statements and change orders for key client accounts.

• Managed key iterative delivery efforts for new Alfresco offerings.

• Enhanced iterative delivery management tools for Blue Fish Way to support earned value tracking of revenue. Director/General Manager, Marketing and Sales Practice & Website Solutions Offerings, 2007 – 2009 BLUE FISH DEVELOPMENT GROUP. - Austin, TX

• Personally accountable for client focused, Agile delivery management for all offerings and multi-disciplinary projects within a $2 Million practice, focused on Website Solutions product and services delivery offerings.

• Other primary practice responsibilities include management of profit and loss, sales qualification and fulfillment, offering development, product management, Agile delivery management, account engagement management, hiring, and team management, and career development.

• Responsible for management for up to 20 staff and project team members with 3 direct reports.

• Developed and successfully sold a packaged offering for Website Solutions, launched at EMC World in 2008.

• Accounts managed include Bausch & Lomb, Rio Tinto, Harley-Davidson, Evergreen Investments (Division of Wachovia), Alcon Laboratories, United States Patent and Trade Office, Booz Allen Hamilton, and Dell.

• Key member of the executive management team, responsible for guiding, developing, and managing company direction, business strategy, business planning, budget management, sales and revenue forecasts, people management, sales and delivery processes, portfolio management, account management, culture, and morale.

• Key member in the development of “The Blue Fish Way,” an internal, iterative delivery methodology. Manager, Enterprise Content Management and Delivery, 2006 – 2007 THE HOME DEPOT, INC. - Austin, TX

• Enterprise Documentum delivery services and support owner with reputation for saving projects in distress.

• Personally accountable for department delivery services, support, pipeline development, strategy and vision, finances, quality assurance methodologies, delivery methodologies, morale, staffing, hiring, and culture.

• Responsible for delivery and business relationships on critical enterprise content management and website projects for Store Operations, Translation Services, Legal, Human Resources, Merchandising/Retail, and IT.

• Developed and managed multimillion dollar pipeline of 15-20 new Enterprise Content Management initiatives, which included discovery, estimation, business case development, and funding activities.

• Managed delivery, quality assurance, and support of The Home Depot Enterprise Content Management System, a 2007 Laureate of The Computerworld Honors Program. This system powered enterprise content management for all internal and external websites using WebSphere Portal and WebSphere Commerce.

• Responsible for hiring and career management of 12 Enterprise Content Management Developers, Business Analysts, Quality Assurance Analysts, Project Managers, and Architects. Managed team through five reorganizations in a one and a half year time period. Vice President and Executive Manager of Delivery, Partner, 2003 – 2006 ARMEDIA, LLC. - Atlanta, GA

• Played a key leadership role in organically growing Armedia from a 5 to 30-person organization in 2 years.

• Personally accountable for delivery services, sales, company strategy, finances, quality assurance methodologies, Agile-based delivery methodologies development and enforcement, employee morale, staffing, hiring, and culture.

• Performed delivery and account management for UPS, The Home Depot, Baptist Health South Florida, Southern Company, the Centers for Disease Control, EMC, Northrop Grumman, and The Well Project.

• Hiring career management of 25 Developers, User Experience Designers, QA Engineers, and Project Managers. TODD LANKFORD

Executive and Enterprise Agile Transformation Coach and Product Strategy Facilitator Arlington, Virginia m: 512-***-**** adcixi@r.postjobfree.com www.coachlankford.com Lankford Group LLC

• Responsible for the delivery and account management for the The Well Project (www.thewellproject.org) website, winner of the 2003 “InfoWorld 100” award for best Enterprise Content Management System.

• Propelled Armedia to 6th place among EMC Documentum’s twenty-eight Select Services Team partners.

• Responsible for delivery guidance of Armedia’s Armedia SCM product for EMC Documentum. Previous Experience Senior Manager and Manager of Program Management; Sr. Associate of Technology, 1997 – 2002 SAPIENT CORPORATION - Atlanta, GA

Project Manager, Senior Developer, and Developer, 1995 – 1997 AGCO CORPORATION - Atlanta, GA

Team Leader and Programmer/Analyst, 1994 – 1995

DIXIE YARNS INCORPORATED - Chattanooga, TN

Intern and ISO9000 Technical Writer, 1992 – 1994

DURACELL, USA - Cleveland, TN

Thought Leadership Presenter - Agile DC 2018 - October 15, 2018 - Presented The Triple Track MethodTM, a team-centric, customer engagement model for focusing on outcomes and delivering the “right” product Education Bachelor of Science with Honors, Computer Science: Information Systems, August 1994 UNIVERSITY OF TENNESSEE at Chattanooga, TN

In Progress Masters in Business Administration, Information Technology GEORGIA STATE UNIVERSITY at Atlanta, GA

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