OBJECTIVE

To obtain a position that will allow me to maximize the various areas of expertise I possess, including but not limited to, management and quality assurance skills, program development, training, and customer service.

EMPLOYMENT HISTORY

Local Union 491 Upper Marlboro, MD

Carpenter, 2008-Present

Various duties include:

- Arrange, organize and disassemble trade shows;

- Provide client with all aspects of customer service needs;

- Distribute assignments to crew members; and

- Handles any other duties as assigned.

Tee’s Loving Care Daycare Center Temple Hills, MD

Office Manager, 2006-2008

Various duties included:

- Processed enrollment for new children;

- Maintained files and records for the day to day operations of center;

- Processed payroll and vendor contracts;

- Screened staff for interviews; and

- Any other duties assigned.

Department Of Homeland Security Arlington, VA

Claim Examiner, 2005-2006

Various duties included:

- Examined, evaluated, and adjudicated claims;

- Triaged and adjudicated claims-Recommended approval, denial or resolution based circumstances and criteria;

- Provided customers with regular status updates of claims and advised of procedures;

- Assisted Lead Supervisor or TSA personnel when appropriate; and

- Any other duties assigned.

Floor Shine Management Lanham, MD

Office Manager, 1997-2005

Various duties included:

- Prepared daily work schedules;

- Maintained company accounting and contracts;

- Processed payroll;

- Developed and maintained outreach and marketing tools to acquire new clients;

- Purchased and maintained all equipment and supplies; and

- Any other duties assigned.

SKILLS

-Strong leadership and excellent communication skills;

-Team player;

-Attentive;

-Management skills; and

-MS Office proficient.

EDUCATION

-Strayer University Suitland, MD

Associate of Arts in Accounting (Awarded 2006)

-Yorktown Business School Landover, MD

Basic Accounting Certificate (Awarded 1991)

-Ballou High School Washington, DC

High School Diploma (Awarded 1986)

References available upon request.

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