Manager Sap

Duhita Khond

Plano, Texas- ***** 727-***-**** adcivy@r.postjobfree.com

www.linkedin.com/in/duhitakhond

Overview

16+ years of experience in various capabilities including SAP IT application implementation, application management, project management, SAP ERP (OTC and PTP modules) hands-on experience, hands-on experience in SAP ISU Billing and Device management SME.

As a SAP project manager, developed and executed project plans. Projects such as SAP ECC 6.0 implementation, SAP to Delego integration and SAP/Concur & works system integration.

Have an extensive experience in implementing/managing/leading/delivering SAP project & enhancements in various ERP modules, SAP ERP OTC and PTP techno-functional support.

Hands on experience in: SAP ERP (QTC and PTP) modules, SAP quote to cash and Procure to pay business processes, worked on interface between Workday and SAP HR process, ADP and SAP.

As an IT manager, managed SAP ERP team including IT functional, technical developers, basis/security and BW team. Worked closely with offshore team or other teams for other non-SAP related projects and support.

Delivered projects, facilitate enhancement prioritization and support business initiatives for Order to cash and integrating third party Software applications and SAP.

Foster business relationships and work effectively with multiple executive stakeholders directly with minimal assistance from internal IT employees.

Led and partnered with multiple business stakeholders in a service provider environment of continuous improvement change; understand the pain points and provide ideas to improve business processes and make day-to-day business functions more efficient by conducting regular meetings.

Managed and delegated own tasks effectively; work independently and be an effective contributor in a diversified as well as remotely working team.

Analyzed the solution by troubleshooting, debugging and recommending solution to the business as well as reviewed functional designs of team members.

Superior business and analytical skills, able to focus on key issues and solve problems.

Presented IT road maps to the IT executive leadership on regular basis.

As a team manager, interviewed, hired new resources, trained and mentored new team member to meet their career goals adhering company goals.

Worked with third party SAP support consulting companies/vendors and utilize their services to deliver the projects within deadline, within budget.

Quickly learned new modules when needed, adapted to changed environments and organization changes accepting new roles/challenges/added responsibilities.

Possess excellent and effective communication skills.

Excelled in remote / offshore team management, consultative approaches. Mentored teams. Reviewed functional designs. Guided team for better solution.

Key Technologies

SAP ERP

ECC 6.0, ABAP, Variant Configuration, Materials management, Production Planning, Project systems, Smart forms. Understanding of quote to cash, Procure to pay business workflows.

SAP ISU

ECC6.0, ABAP, Device management (Consumption Management), EDM billing, Billing Rates ( Billing schemas) Configuration, IDOCs (Market Transactions)-EDI/ALE, IS-Billing/Invoicing, Bill Print workbench/Application form, Smart forms, OSS Notes, Project Navigator, Remedy Tool, Peregrine, Dimensions, HP service manager.

Skills & Abilities

PROJECT MANAGEMENT

Team management, resource management, project planning ( PMP certified), effort estimation, risk mitigation, status reporting, mentoring and coaching team members, helping and motivating team to achieve their goals aligned with business goals.

CONSULTING

SAP ECC 6.0 Production Support/team management, SAP ERP modules - MM/PP/PS/VC/SD/CS hands on configuration, ABAP coding/debugging, SAP ISU billing/invoicing hands on configuration, functional and Technical designs/specifications, Offshore team co-ordination/management. Proficient in Software Development Lifecycle (SDLC) aspects including design, coding, testing, deployment, and issue resolution

BUSINESS ANALYSIS AND SDLC

Business Analysis, Requirement gathering, Functional design review, Process Definition / Review, Functional testing, working collaboratively with ABAP team to implement the changes.

INDUSTRIES

Building materials, Call center equipment & technology manufacturing, Aviation manufacturing and MRO, Utilities ( Electric, Gas & light)

Experience

SAP PROJECT MANAGER LEHIGH HANSON JUL 2019 – CURRENT IRVING, TX

As a Project Manager, developed project plans for various projects including Delego/SAP integration (Credit card/Cash payment processes), Works (T&E) system implementation.

Executed the project plans that are aligned with deadline of SAP implementation projects.

Developed a very detailed project plan that is scheduled to go-live in 2020/2021.

Hosted and scheduled various workshops with the new implementation project team and business process leads to identify the roadblocks, major gaps to deliver the project in timely manner. Created various viable options for the steering committee for the final decision.

SAP IMPLEMETATION PROJECT MANAGER SAFRAN OCT 2017 – JUN 2019 GRAND PRAIRIE, TX

Managed implementation of SAP ECC6.0 successfully for MRO business unit for SAFRAN in TX within budget and deadline.

Formed project team to deliver the project working through many logistic and resource related challenges.

Organized blue print phase sessions with BPOs and functional teams.

Worked with teams for status updates through-out the project delivery cycle including requirements, designs, documentation, system architecture planning, configuration, testing, and data migration related activities.

Conducted and led various meetings with BPOs and company executives to ensure project is on track and organized work-shops in all the areas to resolve any conflicts.

Managed large SAP team of functional and technical professionals with diverse skill sets and with diverse cultural backgrounds and logistics.

Produced weekly status reports in the area of ownership, taking accountability and ownership for deliverables and commitments aligned with daily/weekly IT and business meetings, change requests, projects.

Prioritized work for self and others in the team to meet the project milestones.

Supported existing SAP platform for Safran’s existing business at Costa Mesa. California.

Travelled to different sites to meet the team and executives within USA and France.

Responsible for managing the SAP ERP platform for both Grand Prairie and Costa Mesa locations in USA.

SAP ERP IT MANAGER CONVERGYS MAY 2012 – OCT 2017 DALLAS, TX

Managed SAP ERP IT team that support SAP Quote to cash solution.

Estimated, delivered solutions within budget and within deadlines.

Supported SAP ERP IT application and also non-SAP legacy applications.

Thorough understanding of SAP Quote to cash and Procure to pay business processes.

Involved in continuous improvement project planning and delivered multiple projects.

Worked proactively and effectively with business stakeholders to plan quarterly road map, resolve process pain points. Supported SAP ERP global users.

Hands-on techno functional experience in multiple SAP modules. Delivered enhancements and supported SAP ERP MM/PP/VC and Project Systems SAP modules.

Configured SAP VC and developed solutions in other SAP ERP core modules.

Debugged and Fixed production ABAP issues/reports and delivered enhancements in above SAP modules.

Created functional designs in MM/PP/PS and VC areas, worked with ABAP developer to implement the solution/enhancements.

Identified strategic sourcing opportunities. Provide, communicate, and implement effective sourcing approaches that meet organizational goals

Managed and mentored team to achieve their goals adhering business goals and vision.

SAP IT BILLING/DM MANAGER HCL-AXON FEB 2010- MAY 2012 DALLAS, TX

Managed Offshore/Onsite team of 10-12 billing and Device management resources. Responsible in delivering critical and prioritized defect fixes.

Developed detailed work plans, schedules, project estimates, resource plans, budgets, and status reports.

Designed client specific / custom solution enhancements such as Flexible Pricing, AMB, Cash back programs etc. knowledge of installment plans, customer service processes ( enrollment, move-out etc.).

Provided technical, analytical and functional guidance to the team.

Responsible for reviewing the RCA provided by each team member and provided them guidance when needed. Reviewed team’s functional designs.

As a manager, used HPSM tool to track the progress of the team deliverables. Coordinated all aspects of project and served as a project manager between clients, systems, other departments.

ANALYST PROGRAMMER ACCENTURE MAR 2003- FEB 2010 TAMPA, FL

Created both functional & technical designs, coded (ABAP) system applications and performed configuration changes. Developed reports, user exits/events in SAP ISU Billing/FICA/DM/Settlement workbench/ Bill print form areas.

Responsible for back office billing issue resolution; configuration fixes, testing and deployment to Production.

Responsible for reviewing team’s technical and functional designs.

Used tracking applications such as Project Navigator.

EDUCATION

BACHELOR OF COMPUTER SCIENCE AND TECHNOLOGY (4 YR. DEGREE) 1997 INDIA

CERTIFICATION

PMP (2019)

ITIL V3 (2010)

SAP E2E Root Cause Analysis(2010)

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