Manager Mental Health
Resume:
Jake Putnam, PMP, CSM
Solutions-oriented and highly motivated with ability to guide strategy, formulation, and execution Contact
****.*.******@*****.***
LinkedIn.com/in/jakeputnam
Professional Summary
Proven Healthcare IT Subject Matter Expert, with 8+ years of experience managing multi-phase technical projects and leading top performing teams. Readily match business objectives with available technologies to meet goals. Proven ability to perform workflow analysis and drive successful system implementation. Expertise
Project Management
Workflow Enhancement
Client & Vendor Management
End User Training
EMR & Ancillary Applications
Change Management
Issues Resolution
User Acceptance Testing
MIPS, MU, PCMH, HIPAA
Systems Implementation,
Migration, Configuration &
Administration
Classroom & 1-1 Training
Go-Live Planning & Support
Strategic Planning
Technical Skills
MS Office, Visio & SharePoint
Jira, Service Now
Crystal Reports
SQL SSMS
eClinical Works
Phreesia
NextGen
Modernizing Medicine
Education
Montclair State University
MBA: Anticipated 2021
BA: 2015
Certifications
EpicCare Ambulatory: 2020
CSM: 2019
PMP: 2019
Nextgen Certified NCP: 2012
Professional Experience
The Derm Group, West Orange, NJ – Ambulatory, Dermatology Clinical Applications Manager • 2019 – (Organizational Restructure) Worked with team of 3 to consolidate 25 geographically disparate clinics onto a EMR and EPM within 6 months. Ongoing change management to ensure quality improvement and end user support. Go-Live planning and support.
• Implemented Modernizing Medicine, Centricity Practice Systems, and upgraded Phreesia for 25 practices throughout the northeast within 6 months, consolidating disparate technologies, and improving patient care. Project included: 4 initial implementations, 7 migrations from 9 different systems. Associated HL7 interfaces installation and hardware upgrades.
• Oversaw technical re-certification of Pathology Center for CAP while maintaining normal operations, compliance with regulatory standards, and a $35k daily revenue stream.
• Installed and Implemented new Lab Information System (LIS) and integrated medical devices to replace legacy LIS.
• Upgraded Phreesia patient intake / collections system resulting in 60% increase in system utilization and $500k increase in collections within first 30-day cycle. Creation of job aids and end user training to facilitate users.
• Attestation of MIPS 2019. Creation of application training syllabus, workflow analysis and redesign.
National Football League, New York, NY – Ambulatory, Sports Medicine EMR Product Manager – Consultant • 2018 - (6 Month Contract) Liaised with multi-departmental stakeholders nationwide to enhance product usability. Identified and evaluated functional requirements to translate into development of technical specifications. Fostered relationships with vendors & end users and monitored performance towards deliverables.
• Managed vendors, nationwide project team and stakeholders including eClinical Works, X2 BioSystems, IQVIA, Infinitt and Ambra Health to translate and integrate current and future requirements into performance improvement plans.
• Collected and analyzed issues to provide tailored end user support, customized resolutions, and training. Creation of custom EBO reports.
• Drafted and finalized standards for business requirement documents
(BRD) for EMR customization during the off-season. Jake Putnam, PMP, CSM
Solutions-oriented and highly motivated with ability to guide strategy, formulation, and execution Lighthouse Guild, New York, NY – Ambulatory, Multi Specialty Healthcare IT Project Manager • 2017 – 2018
Directed integration of eClinical Works EMR and EPM while acting as a liaison with multiple departments including finance, clinic and IT. Originated and headed Healthcare Systems Department to continuously support organizational objectives. Managed execution of systems maintenance including upgrades, library updates, end user support and training. Analyzed and trained new workflows and business process while administering EMR and EPM projects.
• Reconfigured EPM to include fee schedules, claim edits, and reason code libraries to reduce denials and increase revenue by 15%.
• Originated multiple projects and features including medical device integration, inventory module, claims scrubber, and report server. Managed MIPS & MACRA Attestation and monitored population health metrics.
• Collected requirements for Behavioral Health Module, consolidating Article 16 clinic onto newly developed EMR content. Coordinated vendor tasks.
• Created custom templates, systems logic, order sets, troubleshot issues and custom EBO Reports. Young Adult Institute, Inc., New York, - Ambulatory, Multi Specialty Sr. Clinical Application Analyst • 2013 – 2017
Led of 4 to support ~1K end users in a 5 location multi-specialty clinic on Nextgen & GE Products. Established project timelines, system requirements, and administrative reports in collaboration with organizational stakeholders for all EMR, PM and ancillary products. Diagnosed and troubleshot clinical applications issues, as well as customized templates, documents, reports, code sets and application logic to specifications. Trained, and mentored IT team to support end users. Developed and maintained change control systems. Served as primary department liaison.
• Managed quality assurance programs including PCMH, DSRIP (HIE), and MU2, leading to increased revenue through enhanced Medicare reimbursement and government grants.
• Reduced service contract costs ~$250K by quantifying usage and payment data.
• Implemented Behavioral Health Specialty through customization of templates, documents, administering training sessions, monitoring user performance & go live support leading to integration of 150+ end users.
• Software Upgrades and Gap Analysis, SQL Queries, Data Mapping & migration.
• Implementation of Ancillary Products: Referral Management, DSRIP, Chronic Care Management Clinical Application Analyst
Analyzed technical and clinical workflows and business processes to formulate systematic solutions. Handled all aspects of systems maintenance including hotfixes, library updates, end user training and support through classroom and 1-1 sessions, and help desk functions. Customized and configured systems and templates to meet organizational needs.
• Built and maintained multiple interfaces including troubleshooting HL7 messages, allowing electronic transmittal of orders and results.
• Developed custom SQL queries and assisted in the development of custom stored procedures and reports.
• Originated change management process, EMR Steering Committee, and hosted monthly meetings with representatives from all concerned departments.
HCI Consulting LLC, New York, NY
Remote Consultant • 2012 – 2016
As a Remote Developer I periodically received requirements to customize templates, documents & reports.
• End User training & development of training materials including job-aids. Go Live support.
• Template & document customization, systems configuration, custom Crystal & SQL reporting.
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