Desktop Support Sales

Raymond Cheron

* ****** **** • Nanuet, NY *****

845-***-**** • adcish@r.postjobfree.com

linkedin.com/in/ray-cheron-55aa426a/

Executive Summary

Versatile professional seeking a career in

Informational Technology, Networking or Cyber

Security. A leader who is effectively able to manage multiple functions while consistently meeting core company goals; an excellent communicator with strong organizational, time optimization and team building skills.

Certifications

Cisco Certified Network Associates (CCNA)

Amazon Web Services Certified Cloud

Practitioner (AWS Practitioner – In Progress)

Core Competencies & Skills

Cabling

CLI Router

CLI Switching

Command Prompt

Cyber Security

DHCP

EIGRP

Office 365

OSPF

RIPv2

Routing

Salesforce CRM

Subnetting

Switching

Troubleshooting

Trunking

Help Desk/Desktop Support

Education

University at Albany, Albany, NY • 2010-2014

Bachelor of Economics

Minor in Business Administration

Volunteer & Membership Affiliation

Big Brother and Big Sisters Program Mentor

National Association of Black Accountants

Spring Valley Basketball Recreational League

Spring Valley Church of the Nazarene

Languages

French Creole, Proficient, Verbal

Experience

Elite System Choice Philadelphia, PA • May 2018 – Feb 2020

Founding Partner and Chief Operating Officer

Onboarded over 20 team members across four locations (NY, NJ, MA & FL) and led team engagement strategies resulting in higher performance rates and increased company morale

Progressed relationships with partners averaging 40 sales per month,

including SunPower, our 3rd largest partner within 6 months

Provided technology oversight including the implementation of a Mobile

Device Management system across all locations using the JAMF technology

solution, as well as wireless security technology

Established digital presence across website, social media and newsletter leading to increased visibility for the company’s services

Provided desktop support for entire company equipment - MAC & Windows

Built out Salesforce cloud-based CRM platform for entire company to

centralize customer relationships and communications

Designed and implemented business strategies, plans and procedures

leading to increased sales and partner relationships as well as contributed to

expansion activities including investments, acquisitions, and corporate

alliances

SunPower by SunnyMac Wilmington, DE • June 2017 – May 2018

Sales Manger

Recognized as the top 3 in the sales department across NY and NJ locations

Increased company sales by 20% through implemented targeted growth

strategies and accomplished sales goals while effectively leading the sales team

Improved company’s presence through executing a business plan to expand customer base and a stronger presence

Utilized technology solutions to identifying emerging markets, new products and competition market position

Initiated NJ and NY markets by onboarding a team of more than 5

Protected customer information through ensuring a strong and consistent cyber security system was in place as well as understand customer needs to lead to strong and lasting relationships

Responsible for producing sales reports, revenue and expense reports to elaborate on more detailed and realistic forecasts to enhance company

Sungevity, Inc. Hudson Valley, NY • May 2015 – June 2017

Outside Sales Consultant

Recognized as the top 3 in sales with 114 accounts in a 12-month

period

Responsible for high-quality customer service for clients, guiding them to the installation of their solar product

Conducted outreach and education to communities within Sungevity’s

footprint to inform them about solar programs

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