Gregory A. Jarvis

McCordsville, IN 317-***-****

linkedin.com/in/gregoryajarvis/ adcis1@r.postjobfree.com

Senior-Level IT Systems & Operations Professional

Business Intelligence Operational Efficiencies Customer Relations

Results-driven senior IT and operations professional with strong leadership skills, a client-focused mindset, and the ability to effectively work across multiple business groups in demanding environments. Tactical leader able to design and implement business strategies, processes, and procedures that drive critical, enterprise-wide IT solutions. Proven project manager capable of managing funds and resources to deliver projects on time and on budget, while collaborating with stakeholders to meet expectations. Hold current U.S. Department of Defense top secret clearance.

Project Management

Negotiations & Proposals

Resource Management

Facilities Oversight

Procurement

Cost Savings

Team Development

Budget & P&L Management

Quality Assurance

Vendor Management

Strategic Planning

Policies & Procedures

PROFESSIONAL EXPERIENCE

DXC TECHNOLOGY/PERSPECTA 6/2009 – Present

Cyber Systems Engineer III

Act as subject-matter expert (SME) for site assessment documentation and procedures, in addition to devising a business continuity plan to maintain consistent operations in situations involving malfunctions and threats.

Executed quantitative and qualitative analyses that resulted in 99.92% SLA accuracy and advanced first-pass yield to 100% in six months, while strengthening quality management controls to support 3K+ Navy facilities.

Produced 100% contractual service levels over the last eight years by implementing error-reduction initiatives through new procedures and templates.

Instituted quality improvements exceeding 35% via transformative QA governance policies designed to advance process efficiencies.

ELECTRONIC DATA SYSTEMS, INC./HEWLETT-PACKARD ENTERPRISE 5/2007 – 6/2009

Lean Six Sigma Black Belt Lead

Led complex cross-functional teams, escalation management, and client relationships, while partnering with stakeholders to deliver cost-effective technology solutions.

Facilitated multiple projects on time and within budget, producing $35M+ in savings.

Saved $13M while leading an asset management tool consolidation project that streamlined operational workflows, built consensus, and reduced complexity, while producing expanded savings of $1.8B.

Headed a database enhancement project to design information system and programming personnel requirements, as well as data governance that generated $950K in annual savings.

Taught Six Sigma methodologies at six corporate facilities for more than 100 senior leaders.

ELECTRONIC DATA SYSTEMS, INC. 9/2001 – 4/2007

Quality Assurance & Lean Six Sigma Green Belt Project Lead, 3/2005 – 4/2007

Devised information system requirements, data governance, and programming personnel requirements of proposed database system enhancements, resulting in $950K in annual savings.

Improved quality by 58% and reduced cycle times by 46%, while directing the development of new standard operating procedures (SOPs).

Decreased waste by 57%, improved cycle times 67%, and raised quality 98% by implementing database automation for the Navy-Marine Corps intranet.

Administered small site design and classified cycle time reduction projects with a total value of $950K.

Asset Manager/Procurement, 9/2003 – 2/2005

Administered all software licensing agreements and purchasing, handled requests for proposal (RFPs), and oversaw loss prevention, receiving and disbursement, and inventory audits, as well as the retirement of hardware.

Delivered 100% inventory compliance for Sarbanes-Oxley (SOX) reporting by developing Peregrine Asset Center (PAC) reporting tools and promoting record management policies and procedures.

Instituted operating procedures and led training and audits that produced 98% inventory accuracy.

Clarified data governance and storage needs as part of a team that implemented the PAC tracking system.

Voice over IP (VoIP) & Video Conferencing Project Team Lead, 9/2001 – 9/2003

Directed safety training, scheduling, budgets, and renovations for a large-scale VoIP and video conferencing telecommunications project at 62 sites in the U.S. and Canada.

Improved projects 30% by implementing a 40+ vendor scorecard that emphasized active supplier relationship management (SRM).

Negotiated multiple site costs with contractors and reduced project expenses by 8%.

Spearheaded equipment procurement, receiving, and inventory tracking for projects.

ADDITIONAL EXPERIENCE

ELECTRONIC DATA SYSTEMS, INC.

Systems Engineer

Directed enterprise systems applications development and projects for 300+ applications that supported General Motors Saturn engineering operations.

Led the migration strategy, coached and mentored 16 systems engineers, and reduced project expenses 8% by negotiating site costs with contractors.

ST. VINCENT HOSPITAL & HEALTH SERVICES

Manager, Desktop Services & Help Desk

Headed IT operations management for three hospitals and 40+ physician offices, while managing budgets, P&L, and hiring.

Worked with the legal team and Microsoft on a software contract that reduced annual costs by 14%.

ELECTRONIC DATA SYSTEMS, INC.

Communication (Field Service) Supervisor

Led central Indiana and eastern Illinois field service operations, supporting General Motors manufacturing facilities.

Delivered operational excellence of 99% that met or exceeded customer expectations.

Introduced a companywide call center management system and engaged in strategic planning, piloting, and testing to reduce customer response time by 55%.

EDUCATION & CREDENTIALS

Bachelor of Science in Business Administration/Management, magna cum laude, Indiana Wesleyan University, Marion, IN

Certifications

ITIL Foundation CompTIA Security+ Lean Six Sigma Black Belt Lean Six Sigma Green Belt

Technical Proficiency

Microsoft Outlook, Excel, Word, PowerPoint, and Visio

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