Field Service Engineer

Iaron Carlo Bautista

**** * ****** ***, *** *B, Chicago, IL 60625 773-***-**** adcir8@r.postjobfree.com Objective

To pursue a stimulating career in the field of Information Technologies in order to contribute ideas to an organization by continuously learning and developing professionally. Skills

• Proficient in VB.Net, ASP.Net, C++, MySQL Database, Web Page Programming, HTML, and Php

• Expert in platforms such as Windows XP, 10 and server, MacOS, and iOS

• Adept in ticketing systems such as ServiceNow and AssetTracker

• Well verse in networking such as LANs/WAN administration and active directory domain controllers

• Experienced in MS Excel, Office, Access, and Powerpoint

• Bilingual in English/Tagalog with ability to translate, basic Mandarin and Hokkien capabilities Relevant Experiences

United Airlines, Inc. through APEX 11/2018 – Present Contract Field Services Engineer

• Routinely do daily walkthroughs at airport terminal kiosk to assist with IT troubleshooting (i.e. PC, GIDS, FIDS, BACKDROP, Cisco Telephones, IER and TK180 boarding pass and bag tag printers, OKI printers and Printers)

• Provide initial technical support and continuously assist with data migration, related Outlook issues, installation of computers, activating ports and setting up printers for United Airlines personnel

• Support contact using ServiceNow in troubleshooting for United Airlines airport technologies to ensure smooth employee and customer experience (i.e. APIS, RIDS, FIDS, GIDS, BPIDS, BACKDROP, LAVU for iPad, TC75 scanners, Flight Attendants’ iPhone, IER and TK180 boarding pass and bag tag printers, Installation of workstations and printers, Printers, KIOSK, Cisco Telephones, OKI Printers, Desko keyboards and scanners, Time Clock and Lan Rooms)

• Part of IT team leading “Link Refresh Project” which ensures 3,000+ employees receive upgraded iPhones inclusive of all previous data

• Assists local network engineer team in server rooms to setup switches and ports for internet connectivity throughout O’Hare international airport

• Part of IT team leading “2019 WIN10 refresh project in ORD” which ensures 3,000+ employees receive upgraded WIN10 inclusive of all previous data and applications

• Part of IT team leading “2020 Upgrade of 300 bag tag and boarding pass in ORD” which ensures that all the gates and lobby has receive upgraded boarding pass and bag tag printers AXA Partners, USA 08/2018 – 11/2018

Intern – IT Helpdesk

• Provided technical support for incoming queries and issues related to computer systems, software, and hardware (i.e. hardware malfunction, program installation, VPN configuration, computer password resets, printer installations, setting up workstations)

• Assisted in company wide initiative to install and upgrade Windows platform for 200+ employees

• Routinely checked all office printers and conference room monitors to ensure working capability

• Immediately responded to designated employee queries in person related to technical concerns

• Directed unresolved issues to the next level IT Helpdesk support personnel Asia International Builders Corporation 05/2017 – 08/2017 Intern

• Led creation of company website and centralized printing capabilities in Manila office for convenience

• Implemented design stage analysis for manpower agency tracking system San Beda University, Manila 07/2017 – 12/2017

Team Lead/Programmer, Thesis Project

• Won First Place for Best System Analysis and Development in Thesis category - developed automated voting system for San Beda University, College of Arts and Sciences 4000+ students Team Lead, Thesis Project 10/2017 - 04/2018

• Won Third Place for Best Research Project Defense in Thesis category - researched focus on wireless charging mouse pad in Manila by analyzing gains and efficiency, conclude available marketability in the area Education

San Beda University, Manila Completed: 05/2018

Bachelors of Science, Information Technology

Dean’s List 2014-2018, Awarded Best Programmer 2018, Class President 2016-2018, Batch Representative for Bedan Computer Information Society 2015-2016, Junior Internal Vice President Bedan Computer Information Society 2014-2015

Contact this candidate