Air Force Sales

Joseph J. Smith

USAF Retired Chief Master Sergeant

937-***-**** adcipf@r.postjobfree.com

www.linkedin.com/pub/joseph-j-smith/19/510/a7/

Human Resources & Transportation Professional

Career Highlights

Military Veteran Human Resources & Transportation Professional with more than 1,200 hours of continuing

education hours focusing on core client needs and development of specific operations deliverables.

Recognized as industry leader with customer service excellence. Outstanding communication skills and

proven track record of providing innovative solutions. Adept at loss analysis and forecasting, risk financing.

Analytical, thorough, ethically driven and committed. Integrity is my foundation.

PROFESSIONAL BACKGROUND

CARESOURCE MANAGED HEALTH CARE, Dayton, OH 2002 – Present

CareSource is a leading non-profit public sector managed care company, meeting the needs of health care consumers for more than 29 years.

Manager, Ohio Community Marketing August 2018 - Present

Provide rigorous, high frequency coaching/development of Sales Representatives in account

management and prospect pipeline management environments to achieve sales goals.

Develop and execute major aggregate sales opportunities for Medicaid, Marketplace, MyCare and

Medicare Advantage facilitated by detailed project planning. Work with Ohio Market Leadership to report and recommend solutions for growth.

Lead and implement training and sales materials that differentiate CareSource products from competitors.

Understand key insurance concepts in CareSource and competitor offerings to train and drive

membership results.

Play a key role in the system and product implementation.

Assure proper workflows are in place, technology is used appropriately and reporting is in place to achieve results on all inbound prospect calls coming into CareSource.

Build and manage the execution of outbound campaigns.

Assure proper oversight use of CRM and assist all Sales Directors/all markets to assure the system is

being used effectively with a focus on proper lead management.

Team Leader Sales / Marketing April 2010 – August 2018

Organizing budgets, sales, and marketing objectives ensuring departmental goals are achieved within P&L specifications.

Providing management and leadership to healthcare educational outreach staff, working with members.

Liaison to various community agencies specializing in providing resources and information ensuring that Ohio citizens have the avenues to attain proper healthcare.

Facilitating outreach events ensuring organization objectives are met.

Promote enrollment to consumers and the communities-at-large.

Collaborate events with regional community and social service agencies and initiate contact to introduce plan programs.

Coordinate and oversee activities in thirty-five county area with Sales Team.

Develop new forums to market and educate potential enrollees.

Military Career (USAF Retired) 1977 - 2010

Director of Aero Space Ground Support Maintenance/Transportation – United States Air Force 2006 - 2010

Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel.

Project Management, Improving Efficiency Innovation implementation. Coordinating multiple departments

Insuring completion of projects on time within budget.

Compute estimates and actual costs of factors such as materials, labor, or outside contractors.

Confer with personnel, such as management, engineering, quality control, customer, or union workers representatives, to coordinate work activities, resolve employee grievances, or identify and review resource needs.

Direct and coordinate organization's financial and budget activities to fund operations, maximize and increase efficiency.

Conduct or arrange for worker training in safety, repair, or maintenance techniques, operational procedures, or equipment use. Oversee Compliance of all OSHA and EPA regulations.

Director of Human Resources – United States Air Force 1998 - 2006

Provide innovative solutions to management and employees by handling concerns, with timely

cost effective business operations clarity.

Strategically organize and direct personnel training, labor relations and other collaboration activities

within the organization.

Analyze and modify compensation and benefits policies to establish competitive programs

and ensure compliance with legal requirements.

Identify staff vacancies and implement talent acquisition process. Research and conduct interviews of

selected applicants.

Analyze statistical data and reports to identify and determine causes of personnel problems and

develop recommendations for improvement of organization's personnel policies and practices.

Study legislation, arbitration decisions, and collective bargaining contracts to assess industry trends.

Advise managers on organizational policy matters such as equal employment

opportunity and sexual harassment, FMLA and recommend needed changes.

Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.

Administer compensation, benefits and performance management systems, and safety and recreation programs.

Direct and support the HRIS system and UltiPro system.

LICENSURE

License Series 6; NASD Securities

License: Series 11-35; Ohio - Life, Health, Variable Annuities

License: Series 11-36; Ohio - Property and Casualty

License: Series 11-39; Ohio - Health Maintenance Organization

PHR & SPHR Certification of Completion Syracuse University June 2016

(ACA) Affordable Care Act Certified

(AHIP) Medicare Certified

EDUCATION

Wilberforce University B.S.,Health and Human Services

Community College of Air Force A.A.S., Aviation Maintenance Technology

Community College of Air Force A.A.S., Human Resource Management

Contact this candidate