English Teacher Customer Service

EMILY O'NEILL

Arthurette, NB

*************@*****.***

Owner/Operator Residential Cleaning

Em J's Cleaning - Ottawa, ON

February 2017 to June 2019

•2017 opened Residential Cleaning Business.

•Hired staff to help with the quantity of contracts received.

•Multitasking and office work such as scheduling, customer complaints, cancelling and rebooking, problem solving and handling bills and payment.

• Maintaining my own cleans on a daily basis. This included cleaning bathrooms, kitchens, dusting, vacuum and mopping floors, laundry and other various tasks around the house.

•Establishing a relationship of trust with each individual client ESL Online English Teacher

DadaAbc

March 2018 to February 2019

Experience

ESL Online English Teacher

DadaAbc

•Worked early morning and evening shifts for Dada Abc teaching students English.

•Taught classes with same students every week one on one.

•Maintained a professional and pleasant relationship with each child and watched them open up once they felt comfortable with me.

•In charge of reviewing material before each class

• On time when meeting the student in classroom

• Assessing and evaluating the level of each individual student after every class. AEC / DEP or Skilled Trade Certificate

WORK EXPERIENCE

EDUCATION

PROBLEM SOLVING (10+ years), CUSTOMER SERVICE (10+ years), PATIENCE (10+ years), RECEPTIONIST (4 years), RETAIL SALES (10+ years)

TESOL

January 2019 to Present

I received my TESOL certificate and have been teaching English online for 1+ years Skills

I have acquired many skills including

great customer service, problem solving skills,

patience and understanding, able to work in a fast paced environment and teaching techniques. I've

learned that repetition is key to teaching and learning a new language and using games and reading stories is a great way to use this strategy.

SKILLS

CERTIFICATIONS AND LICENSES

ADDITIONAL INFORMATION

Contact this candidate