K. DENISE COOK

**** **** ***** **. * Bryant, AR 72022 I C 501-***-****

adcin3@r.postjobfree.com Ilinkedin.com/in/denise-cook-7385694b

CAREER SUMMARY

Accomplished Business Professional motivated to maintain excellent customer satisfaction and creatively contribute to company success. Seeking to continue my career with a well respected company.

SKILLS

Excellent oral and written communication

Outstanding customer service with a unique, personal touch delivery

Prominent ability to establish rapport with internal and external customers

Loyalty, Integrity, Creativity. and Confidentiality

Word, Excel, PowerPoint, Canvas, Workday; learns new software applications quickly

EXPERIENCE

Arkansas Children’s Hospital (ACH) (10/2006-12/2019)

Talent Acquisition Partner for Recruitment and Retention

Utilized various recruitment tools and methods to attract a pool of qualified and diverse candidates. Represented ACH at career fairs, nursing expos, NAHCR conferences, and nursing open houses resulting in numerous, stellar candidates and networking connections. Delivered enthusiastic, informative presentations at universities and schools across the state and other southern states additionally building the candidate pool and connections. Trained Directors and Hiring Managers on effective interviewing, fair selection and hiring processes. Instructor and troubleshooter for Directors and Hiring Managers on Workday updates, questions, and issues. Partnered with Directors and Hiring Managers to hire the best candidates resulting in lower turnover. Created vacancy and turnover statistical reports for presentation and discussion at their quarterly planning meetings. Served as the hospital's Travel Nurse Liaison. Screened applications daily for minimum qualifications. Coordinated and scheduled top candidate face-to-face and video-conference interviews. Explained the on-boarding process, company benefits and orientations to new hires to provide an excellent candidate experience. Calculated complex salary quotes, presented offers and discussed negotiations. Performed highly detailed reference and background checks and primary source verified licenses and certifications. Collaborated with Occupational Health on ADA accommodations and Employee Relations Director on retention efforts.

Arkansas Hospice (AH) (08/2004-10/2006)

Employment Assistant/Recruiter/HR Generalist

All aspects of Human Resources, including but not limited to, candidate interviewing, application screening, social media sourcing, employer branding and new hire on-boarding. Represented AH at career fairs and nursing expos to meet hiring goals by filling all open positions. Created new hire packets and explained the company benefits. Prepared materials and presented at New Employee Orientations which established excellent rapport with new hires.

The University of Texas at Arlington (UTA) (08/2002-04/2004)

Assistant Director of Human Resources

Supervised 11-15 employees in various areas of Human Resources including, but not limited to, Employee Relations, Employment, Training, and Benefits Administration. Worked closely with other Assistant Directors and Director of Human Resources to direct all aspects of human resource management. Served on the UTA Emergency Response Committee.

Texas Neighborhood Services (TNS) (08/2000-06/2002)

Benefits Manager/HR Generalist

Managed all benefits for the company. Streamlined processes and worked with

Payroll Administration to reconcile monthly benefits. Saved the company numerous benefit dollars. Initiated a flexible savings plan. Worked closely with health insurance companies to provide the most cost efficient plans. Presented benefits at orientations.

Additional Human Resources Generalist experience in Higher Education.

EDUCATION

Henderson State University, Arkadelphia, AR, Bachelor of Business Administration; Cum Laude; 3.7 GPA; Certified Healthcare Recruiter; Willing to obtain relevant certifications.

AWARDS, RECOGNITIONS, and ACHIEVEMENTS

Customer Service and Behavior Standards Awards; 10 Year Service Award; Award and recognition for saving non-profit company numerous dollars in Employee Benefits; Initiated the start up of a Flexible Savings Plan for non-profit company; Recognition for Outstanding Community Volunteer; Streamlined Travel Nurse and DAISY Award Processes; Arranged, prepared and presented Stop, Start and Continue Sessions; Assisted Human Resources Manager with all Human Resources aspects for a new facility opening,; Recognized by AH CEO for making a notable difference in quality of hires.

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