Rooms Controller
Resume:
EZRAEL MEDEL BEATINGO
Olandes, IVC, Marikina City, Philippines
Mobile Phone: +965-********
E-mail: adcijl@r.postjobfree.com
OBJECTIVE
Flexible, productive and ambitious individual seeking position in an indispensable value driven organization that provides ample growth of opportunities and a continuous learning environment to enhance my career prospects while making optimum utilization of my knowledge and skills. PROFESSIONAL QUALIFICATIONS
• Almost 5 years of solid hospitality experience.
• Bachelor’s Degree in Hospitality Management.
• Highly skilled in providing contact for guest services.
• Providing quality service in a courteous, effective manner. WORK EXPERIENCES
• Rooms Controller at Courtyard by Marriott Kuwait City Al Shuhada Street, Dasman, Kuwait City, Kuwait 15463 21 October 2018 to Present
o Assign room according to guest request and preferences whenever possible. o Pre-register designated guests and prepare key packets. o Organize and coordinate check-in/pre-registration procedures for arriving groups. o Confirm reservations and cancellations
o Review out-of-order rooms daily.
o Ensure rates match market codes and document exceptions. o Verify and adjust billing for guests.
o File guest paperwork or documentation.
o Set up/process all guest check-ins/check-outs
o Activate room keys.
o Secure valid payment
o Identify any over-commitments.
• Front Desk Agent at Somewhere Hotel Al Ahsa (Pre-opening) King Saud Road, Al Mubarraz, PO Box 10010, Al Ahsa, Kingdom of Saudi Arabia 31982 18 August 2015 to 18 August 2017
o Represents the hotel to the guest throughout all stages of the guest's stay. o Assist guests complete registration cards and then assigns rooms, accommodating special requests.
o Verifies the guest's method of payment and follows established credit-checking procedures.
o Places guest and room information in the appropriate front desk racks. o Works with housekeeping department in the keeping room status reports up to date & coordinates requests for maintenance and repair work. o Knows the location and types of available rooms as well as the activities and services of the property.
o Presents options and alternatives to guests and offers assistance in making choices.
• Reservation Sales Specialist (North America Brands) at InterContinental Hotels Group 29th Floor, RCBC Tower II, Ayala Avenue Corner Gil Puyat Avenue, Makati City, Philippines 1300 13 January 2014 to 10 July 2015
o Make new hotel room reservation, cancel or modify reservations. o Get information about areas of interest in order to target more clients in particular seasons.
o Educate guests for inquiries.
o Converting hotel inquiries to bookings and upsell hotels rooms. o Meet sales target or even exceed sales quota.
o Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.
• Management Trainee (Food & Beverage- Roomservice) at Sofitel Singapore Sentosa Resort and Spa
(formerly The Sentosa Resort and Spa)
2 Bukit Manis Road, Sentosa, Singapore 099891
08 November 2010 to 03 November 2011
o Took orders, pick up food and serving hot and cold beverage on hotel guest room. o Ensured accuracy and speed of order.
o Assisted in the kitchen when needed.
o Checked items that were not available on the day basis. o Mis en placed food and beverage item in the room service office. o Mini bar attendant and done daily inventory for both room service and mini bar stocks. o Set up room amenities for VIP and VVIP guests.
o Handled opening and closing duties of room service operation. SKILLS
• Proficient in hospitality.
• Technologically Savvy (Opera, Windows, Apple iOS, Microsoft Office).
• Excellent communication skills both oral and written.
• Able to ensure sales targets are met and exceeded beyond expectations.
• Great knowledge of principle and processes for providing guest and personal services.
• Knows how to handle guest complains.
ACHIEVEMENTS
• Long Service Award
InterContinental Hotels Group
2015
• Certificate of Completion
1 Year Management Training
Sofitel Singapore Sentosa Resort and Spa (formerly The Sentosa Resort and Spa) 2011
• Certificate of Completion
Follow Food and Beverage Safety and Hygiene Policies and Procedures Guildford Training Centre Pte. Ltd.
2010
PERSONAL DETAILS
• Date of Birth: 12 August 1991
• Height: 5 ft. and 7 in.
• Weight: 70 kg
• Citizenship/Nationality: Filipino
• Religion: Roman Catholic
EDUCATIONAL BACKGROUND
• Tertiary: Bachelor of Science in Hospitality Management University of St. La Salle
June 2008 to March 2013
• Secondary: Silay Institute
June 2004 to March 2008
• Elementary: La Purisima Concepcion Elementary School June 1998 to March 2004
CHARACTER REFERENCES
• Ms. Royname Manguilimotan
Front Office Shift Leader
Courtyard by Marriott Kuwait City
adcijl@r.postjobfree.com
• Mr. Mohammad Jad Alsankary
Assistant Front Office Manager
Somewhere Hotel Al Ahsa
adcijl@r.postjobfree.com
• Ms. Catherine Armamento
Quality Assurance Specialist
InterContinental Hotels Group
adcijl@r.postjobfree.com
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