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Service Customer

Location:
Qibla, Kuwait City, Kuwait
Posted:
March 29, 2020

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Resume:

Gretchen Cerbo

CONTACT INFORMATION adciik@r.postjobfree.com

Mahboula, Kuwait

WhatsApp/Viber, +965-********

OBJECTIVE I Ifacing am an enthusiastic customer oriented person with over 7 years experience in customer facing environments environmentscustomer in hospitality industry. I am adept at maintaining hospitable and ensuring customer satisfaction.satisfaction.toExcellent in hospitality service with superior leadership skills. Consistently promoted to Position Positionand of increased responsibility. Excellent communicator with uency in English.Articulate and persuasive in dealing with all levels of management. EXPERIENCE

kuwait

January 2019 - Present

Swing Manager

Al Maousherji Catering Company McDonalds Branch Kuwait

..thePerform a variety of task, witch may include planning for each shift, monitoring performance during the shift, shift,Also taking action to ensure the team is meeting standards, monitoring safety,and security. Also responsible responsibletheir for meeting targets during the shift and for helping the assigned departments meet their goals.

kuwait

May 2018 - January 2019

Crew Trainer

Al Maousherji Catering Company McDonalds Branch Kuwait

. To develop crew to deliver an exceptional experience every time.

. Leading example and following our policies and procedures.

. Ensure that everyone is delivering the highest levels of customer service, clean and safe.

. Aware of goals and targets of the restaurant, Ensure Ensuretowards that everyone's actions contribute towards achieving them.

. Support the Management Team in executing plans to achieve restaurant goals.

. Coach other employees on appearance,speech and appropriate behavior.

. Communicate primary and secondary responsibilities to production team. Kuwait

September 2013 - May 2018

Service Crew

Al Maousherji Catering Company McDonalds Branch Kuwait

. Can performs all crew station.

. Can handle minor complaint.

. Achieve 100% accuracy in customer orders and delivers quick/ impressive service.

. .and Ensure all standard operating procedure must follow to achieve quality of products, service and cleanliness.

. Strives for continuous improvements on every station work. EDUCATION

Passi City ILO-ILO

PHILIPPINES

2005-2007

Hotel And Restaurant Service NCll ( deploma)

Passi Trade School

2000-2004 Sentor Ninoy Aquino National High School 1995-2000 Kulaman Central Elementary School

Email:

Address:

Phone:

LANGUAGES

English

Advanced

SKILLS

CERTIFICATIONS &

COURSES

. .in Awarded as a crew of the month in

MC DONALDS KUWAIT 5th times.

. .service Awarded as a 5 years Recognation of valued and dedicated service MC DONALDS KUWAIT.

. .COURSE CREW TRAINER COURSE

CLass: CLass:2018 April 08-09 2018

. .COURSE SWING DEVELOPMENT COURSE

CLass: CLass:2018 october 21-22 2018

.Adoptable,positive,and open to new ideas.

loyal employee with an excellent work record.



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