Vaibhav Shashikant Mallelwar

Pune 787-***-**** adcifv@r.postjobfree.com linkedin.com/in/vaibhav-mallelwar-9797635 CAREER SUMMARY

Dependable, devoted and optimistic professional with over 7 years of experience in customer service across the globe in ITES and channel sales in FMCG. Seeks to leverage and boost managerial, analytical, customer support and organizational skills in a dynamic and fast paced environment. A consistent performer and awarded multiple times for productivity, accuracy, CSAT & and revenue generation. Adaptable, execution master with the ability to communicate effectively and efficiently. SKILLS AND STRENGTHS

● B2C customer support in voice, email and chat across the globe.

● Customer centric, Analytical & Problem-solving skills.

● Strong work ethic, open minded and solution oriented.

● Email communications, organizing, managing and presentation of data using MS office.

● Ability to swiftly learn and apply emerging ideas for business transformation.

● Knowledge of Content writing and Google Analytics. PROFESSIONAL ACCOMPLISHMENTS

● Awarded for top KPI scorer for Productivity, Accuracy, CSAT with over 90% in Vodafone & Infosys.

● Won a sales contest to bag a LED TV & ranked in top 5 for revenue generation of 1 million in Vodafone.

● Generated business of 20 million in two years in ITC and ranked in top 10 in West Region. WORK HISTORY

Indian Institute of Materials Management, Pune, Office Manager, (11/2019)-Present Vodafone Shared Services Pvt. Ltd, Pune, Web Chat Advisor, (01/2017) -(05/2018) Infosys BPO Ltd, Pune, Process Specialist, (08/2015) -(07/2016) Mphasis Ltd, Pune, Customer Support Associate, (08/2012) -(05/2014) ITC Ltd, Goa & Konkan, Area Executive, (10/2008) -(09/2010) Lorea’l India Pvt. Ltd, Goa, Business Development Executive, (01/2008) -(09/2008) EDUCATION

MBA (Marketing) – 2001-2003 – Vishwakarma Institute of Management. B. Com (Finance) – 1998-2001 – Ness Wadia College of Commerce. ADDITIONAL EXPERIENCE

Owned and Managed Cyber Café – Aug 2003 to Oct 2007. Managed Unisex Professional Salon – July 2014 to May 2015. ADDRESS

“Yogiraj”, Plot no 35, S No 67, Lane no 11b, Bhairavnagar, Dhanori, Pune 411015.