Employee Relations Manager

BILLY KOSSEN

Kansas City, MO *****

(C) 816-***-**** (E) adcif8@r.postjobfree.com

Strengths

Dynamic Operations Supervisor in Human Resources providing guidance on HR topics and challenges. Committed to supporting recruitment efforts with focus on engaging and retaining talented staff. Sophisticated in communicating and collaborating effectively by relying on excellent interpersonal skills, high-level emotional intelligence and solid expertise in employee relations.

Experience

09/2019 - Current

Cedar Fair Entertainment Company Kansas City, MO

Recruiting Operations Supervisor

●Works daily with HRIS software, applicant tracking system and employee database to improve productivity, employee engagement, and retention.

●Responsible for onboarding candidates as well as developing, coordinating and presenting new hire orientation.

●Supervises recruiting, interviewing and hiring process.

●Trains HRIS software, onboarding, recruiting, orientation and group interview facilitation and accessing.

●Schedules staff to ensure adequate staffing levels are maintained while meeting budgetary guidelines.

●Mentor for new team members through positive feedback and building strong interpersonal relationships.

●Manages customer and employee relations in a professional and expeditious manner.

08/2019 - 09/2019

Cedar Fair Entertainment Company Kansas City, Missouri

Human Resources Assistant

●Executed HR department administrative duties, including responding to inquiries inside and outside the department.

●Ensured accuracy and compliance of all candidate documentation, including identification, references and background checks.

●Interpreted, explained and enforced human resources policies to keep staff compliant with company policy.

04/2016 - 07/2016

Stay-at-Home Father - Kansas City, MO

●Stay-at-Home Father Volunteered at local YMCA to coach and mentor in multiple sports: football, basketball, and baseball.

●Continued my education by obtaining my Master's degree.

09/2014 - 03/2016

Synchrony Bank Merriam, KS

Lead Consumer Banking Representative

●Member of E-Service team created to assist customers with company website concerns.

●Developed and presented fraud prevention proposal to Senior Leadership.

●Coached and developed team members.

04/2013 - 06/2014

US Bank Overland Park, KS

Team Manager

●Lead team of 20 full-time employees.

●Partnered with representatives to assist in the planning of their career paths.

●Streamlined operational efficiencies by accurately conducting new hire interviews and assisting management with employment decisions.

●Retained top talent by authoring and conducting team performance evaluations for corrective action planning.

●Delivered constructive call process feedback, coaching on metrics and consumer experience behavior identification.

06/2012 - 12/2012

Sprint Store Kansas City, MO

Floor Manager

●Assessed team member performance and developed improvement plans for weak points.

●Drove consistent sales by setting ambitious targets and directing attainment plans on team and individual levels.

●Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.

●Maintained inventory.

05/2009 - 06/2012

Accent Marketing Kansas City, MO

Assistant Program Manager

●Lead staff 20 full-time employees.

●Delivered constructive call process feedback.

●Coached, developed and mentored associates by delivering constructive call process feedback to increase understanding of job duties.

●Implemented and managed quality class for process improvements in call flow which raised the center's overall call quality.

●Imposed a call de-escalation for team that was eventually adopted by entire center.

●Communicated policy updates and information to team to enhance goal efficiency.

●Directed call calibration sessions with client regularly.

Education and Training

06/2019

Keller Graduate School of Management Kansas City, MO

Master's: Human Resource Management

DeVry University Kansas City, MO

Bachelor of Science: Technical Management

Metropolitan Community College Kansas City, MO

Associate of Arts: Liberal Arts And General Studies

Activities and Honors

Member - SHRM of Greater Kansas City

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