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Forklift Operator Customer Service

Location:
Newmarket, ON, L3Y, Canada
Posted:
March 28, 2020

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Resume:

Damir Benko

Newmarket, ON

adciej@r.postjobfree.com

647-***-****

Objective To provide excellent Customer Service and advance Company performances through continual improvement

Branding

Strong organizational and analytical skills

Ability to work on multiple projects from development to conclusion

Results orientated; proactive; creative

Excellent communication skills

Ability to influence at all levels; coach, train and build cross-functional teams

Superior problem solving and project management skills

Work Experience

Yard Manager – Ontario

Rinox Inc., Schomberg, ON

June 2018 – present

Successfully transformed local Company image to a viable and profitable market competitor

Listening to needs for Quebec based manufacturer of Landscape and Construction materials, Sales, Business Development and regional Distributers, provided timely and accurate support

Implemented loss prevention strategies

Major overhaul to Office procedures and technical support

De-escalated tensions; promoted Customer satisfaction, retention and advanced sales for KPIs

Reduced Customer wait times – staged/labeled outgoing orders

Created Inventory logs, shipping and receiving logs; updated Customer data base and filing systems, both hard and soft copies

Liquidated or returned damaged, obsolete and questionable materials

Advanced requirements for Quebec Office and Business Development through daily and weekly detailed Sales, Inventory and Movement reports

Implemented strategies proved successful with high degree of accuracy for Accounting and Invoicing from collected Data

Open Order Reports reduced exponentially, verified through signatures, names and delivery dates or pick-up dates.

Project Supervisor

Stratosphere Quality – Greater Toronto Area, ON

2016 – 2018

Leadership role accountable for individual and team performances in achieving Quality control objective

Collected and Measured KPIs for Customer and Employer

Provide superior Customer service to Tier 1 auto Quality concerns

Common sense approach to problem solving; logical and methodical

Extreme emphasis on all Health and Safety concerns; issue PPE and enforce; Lead pre-shift meeting reminding of safety awareness – 360 ֯ pre-shift worksite inspection; Notify site customer of concerns and remedy.

Supervise Quality Inspectors and multiple Projects – up to 30 Inspectors, team leaders, project supervisors; multiple buildings and/or locations

Write and Publish Work Instructions for each project as per requirement including Health and Safety

Hire, train, coach, motivate, audit, evaluate and discipline associates; audit work flows

Ensure sorting/containment of non-conforming parts is accurate

Inform cross-functional teams of findings in real time via e-mail, charts, and other resource evidence

Report shift results to Customer and Employer; Pareto Report, Photos and other documents

Record timesheets for each employee per project per shift

Report and manage Incidents, near misses and safety infractions.

Shipping and Receiving

Spinnaker Industries – Newmarket, ON

2014 – 2016

Forklift operator for HVAC manufacturer involving wide sheet metal skids, machines, adaptors, steel and lumber supplies; move goods around plant in Safety First manner to storage and Production’ inventory control and cycle counts; work outside in all weather conditions; load machines onto flatbed and into dry vans

Shipping and Receiving Manager

LHM Technologies – Woodbridge, ON

2006 – 2013

Head shipper-receiver for an Aerospace manufacturer, ISO 9001 AS 9100C

Determine method of shipment; Schedule distribution of goods; Schedule transportation conveyances both manual and on-line as per Customer requirements

Prepare bills of lading, invoices, Customs and other shipping documents; Deliver goods to Vendors for processing or final to Customer; Design, manufacture and assemble containers and crates

Inspect and verify incoming goods against invoices or other documents; Assign unique RM number to receivables in MS Access and record in JobBoss ERP against PO. Record shortages and reject damaged goods; Returns

Route goods to appropriate storage areas; Pack goods to be shipped as per ISO requirements; Apply appropriate corrosion protection to product

Safely operate various size counterbalance and overhead crane

Affix identifying information and shipping instructions on shipments; Oversee loading and unloading of goods; Order supplies

Collect and dispose of expired HAZMAT waste

Proficient with JobBoss, MS Office, Excel, Access, Outlook and other internet technologies

Laser engraver, Driver, Industrial cleaner

Joint Health and Safety board member since 2008

Education

BA – New York University, Wadhams Hall Seminary College,

Ogdensburg, New York, USA



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