Customer Service Manager

Location:

Posted:

March 28, 2020

Riley Taylor

***************@*****.***

Objective To obtain a pilot career with a flight operations company and to offer leadership,

strong work ethic, and knowledge of the aviation industry. Possess the ability to learn in a fast

pace environment.

Education Western Michigan University Kalamazoo, MI

Bachelor of Science Degree: Aviation Flight Science

3.31 Cumulative GPA

Flight Experience Commercial single and multi-engine land, Instrument rated

Aircraft Flown: KA-100, PA-44, PA-23-250, C-310R, PA-28-161, Cirrus SR20,

Cirrus SR22T

Total Time: 268.7

PIC Time: 134.8

Multi Engine PIC: 12.6

Actual Instrument Time: 4.1

Simulated Instrument Time: 75.3

Simulator Time: 37.2

Avionics Operated: Garmin 1000, Avidyne R9, Garmin 430/530

Additional FAA First Class Medical, High altitude endorsed, CPR/AED Certified.

Work Experience

Pilot Intern May 2019-September 2019

Whirlpool Corporation Benton Harbor, MI

Positively promote safe travel and efficiency to executives

Shadow planning of international trips and flights

Flight Resource Manager/Line Technician May 2016 Present

Vision Air Center-Muskegon Muskegon, MI

Manage staffing, accounts, and scheduling needs

Set up one way travel needs while utilizing aircraft resources

Safely and efficiently fuel, tow, and clean aircraft with caution

Building Supervisor September 2015 May 2019 Lawson Ice Arena Kalamazoo, MI

Employed strong leadership and organization skills to manage staff and ensure safe operations

Utilized attention to detail and problem-solving skills to oversee events and customer service quality