Front Office Desk

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

ALISAN

ULUCAY

A

*** **** ****** **** ******, Durham, NC 27701, 919-***-****, adcibh@r.postjobfree.com Talented Assistant Front Office Manager versed in solving a range of daily issues with an efficient and professional attitude. Adapt easily to changing demands and learn new information quickly.Accomplished leader and team manager.High-energy Asst. FOM with a friendly attitude and a flexible approach to dealing with routine issues and special circumstances such as VIP guests and guest concerns. Knowledgeable Asst. FOM enthusiastic about improving team productivity and maximizing guest satisfaction. Problem- Solving skills Office Management Room assignments File management Emphasizing aptitude Time management Social perceptiveness

AssistantCurrent Front Office Manager April 2019 - Millennium Hotel Durham Durham, NC

Audited selected phone calls to ensure quality of service provided. Coordinated necessary services with the IT department to ensure computers and other equipment were in good working order.

Created and maintained a staff training program that featured best practices for lead generation and customer retention.

Established performance targets for staff members and tracked the results. Handled and resolved escalated customer complaints. Hired and trained new employees on an as needed basis. Implemented rewards programs for team members to build rapport and motivate success. Opened and closed the business and verified all financial transactions on a daily basis. Front Desk Supervisor January 2017 - April 2019

Durham Marriott City Center Durham, NC

Handled and resolved escalated guest complaints.

Checked guest in an out of the hotel, made reservations and processed payments. Trained new staff and correct procedures, compliance requirements and performance strategies. U

EDUCATION

Prepared weekly employee work schedule for 18 team members. Oversaw all front desk operations with an eye for hotel reputation, staff productivity and operational efficiency.

Sorted mail and other important data

Answered and average of a lot calls per day by addressing customer inquiries and providing new product information.

Bell Captain January 2016 - January 2017

Sheraton Istanbul City Center Beyoğlu, İstanbul

Created a new team to make Sheraton difference.

Welcomed guests from main entrance and escorted them till they get in their room. Performed concierge services for guest as needed.

Prepared weekly employee work schedule for 10 team members Scheduled weekly inventory pickups and deliveries with vendors. Head Concierge (Navigator) August 2012 - December 2015 Renaissance Polat Istanbul Hotel Bakırköy, İstanbul Assisted guests in understanding their available options and helped them select the right service plans for their needs.

Arranged for transportation to and from airport, train station and events for guests upon request. Worked closely with guest, some of VIP or celebrity status, and always respected their privacy. Updated front desk's concierge book daily so guest had access to relevant local information. Bellman January 2010 - August 2012

Sheraton Istanbul City Center Beyoğlu, İstanbul

Welcomed guests at the main entrance and offered my assistance. Gave directions about the area for guests as needed. Drove the hotel van to give transportation service for the guests 3.12 May 2011

Eskisehir Anadolu University, Eskişehir, Turkey

4.76 June 2006

Amasya Foreign Language High School, Amasya, Turkey

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