SID MONTERO ***** JARDIN WAY CHARLOTTE, NC ***** 704-***-**** adcib3@r.postjobfree.com

PROFESSIONAL EXPERIENCE:

LIVING OUT OF THE COUNTRY – GAP IN RESUME 10/2018 – 09/2019

The gap in my resume is because my wife and I had the opportunity to live out a lifelong dream of living in Italy and do some traveling. I am back in our home in the USA and I am currently looking for full-time and/or contract employment.

BARINGS, LLC. - Unified Communication/IT Technician 07/2016 - 09/2018

300 South Tryon St, Charlotte NC 28202

• Set up, installed, and maintained Cisco, Avaya and Polycom phones, CUCM software. Plantronics single and dual wireless headsets

• Assigned and maintained the phone extension database

• Assigned and maintained a MAC address equipment database

• Maintained inventory and made purchasing requests for communication equipment

• Programmed/deprogrammed building security access cards and passes

• Maintained building wide employee seating charts

• Handled conference room daily checks for audio, video, and lighting capabilities for 11 conference rooms, initiated Webex, Skype, and room to room conferencing. Recorded conferences, added and presented conference content.

• Worked with Crestron panels on troubleshooting and resetting A/V rooms.

• Terminated and ran cat 6 cabling to conference rooms, Polycom, Cisco and Avaya phones.

WELLS FARGO - PC Analyst (CONTRACT) 03/2016-06/2016

1525 W W T Harris Blvd, Charlotte, NC 28262

• Used system diagnostic tools to troubleshoot desktop, laptop, and peripheral hardware, software, applications, operating systems and related network issue

• Completed work orders and move/add/change requests with general direction, including patches, upgrades, software deployments, installations, repairs and preventive maintenance on desktops, laptops, servers and related systems and complete documentation

TOLT SOLUTIONS – IT Specialist (CONTRACT) 10/2015-02/2016

6900 Northpark Blvd, Charlotte, NC 28216

• As a member of the IT team I provided support for Family Dollar, Clarks Shoes and Helzberg Diamonds retail stores. Remotely partnered with field technicians installing POS system hardware, managed software upgrades and software testing of installed devices

• Remotely accessed client computers using LogMeIn to troubleshoot IT issues in a Windows/Exchange/SQL environment, this included database repair using SQL scripts, and diagnosing firewall issues on SecureEdge devices

MICROSOFT - Critical Situation Manager (CONTRACT) 06/2015-09/2015

8055 Microsoft Way, Charlotte, NC 28273

• As part of the Global CMET Execution Team, I assisted with managing Critical Situations across all technologies

• Addressed high priority customer's escalations needs, for critical and high-visibility problems impacting Microsoft's strategic Premier customers (Critical Situations) and Partners Managed customer high priority issues in both Customer On-Premise and Microsoft Multi-Tenant environments

• Participated in scheduling-model to provide timely, reliable and high-quality response to complex customer escalations on behalf of the Premier Technical Account Manager (TAM) Reported cause, resolution and recommendations from Engineer technical level to non-technical executive level partners

• Interfaced with various groups, both internally and externally to Microsoft, to drive resolution up to and including the executive level, as necessary

LPL FINANCIAL – IT Analyst (CONTRACT) 11/2014-3/2015

4828 Parkway Plaza Blvd, Charlotte, NC 28217

• Provided customer information, responding to inquiries, resolving problems, verifying customer's understanding of technical issues and their resolutions

• Maintained customer records by updating account information and documenting resolution conversations and activity. Resolved PC/Network issues; provided help desk support for MS Office and proprietary software system

RBC - Audio/Video/IT Technician 3/2014 - 9/2014

Charlotte, NC

•Installation of surveillance systems, digital projectors, ceiling mount projector systems, audio equipment, cable modems, routers, wireless network extenders, POE's and Fortigate security appliances

• Running and terminating coaxial, audio, and data cables. Installing extended length HDMI, VGA w/sound, and component cables over cat 6 extenders/baluns

• Punch down and termination of workstation outlets and closet equipment

COMPASS GROUP USA – IT Technician 2007 - 2013

2400 Yorkmont Rd, Charlotte, NC 28217

• Provided technical support to customers including workstation hardware, software, operating system (Windows XP/Windows 7, 8), procedure, via telephone, in-person, email, and "Log Me In" remote communications with end users

• Performed diagnostic and troubleshooting of system issues, set up and supported Outlook accounts over Exchange server, supported enterprise wide and stand-alone printer issues, assigned guest and permanent corporate WiFi privileges and network access password settings, documented resolution processes recommended maintenance protocols and procedures to prevent recurrences, set up and

• Maintained a solutions database with Treepad software

EDUCATION:

Central Piedmont Community College - Matthews, NC 2012 - 2013

Certified Microsoft Access programmer

Central Piedmont Community College- Matthews, NC 2010 - 2011

Certified Oracle database management

The Computer Learning Center - Paramus, NJ 1986 - 1987

Certified IT Tech, Cobol, RPG, Basic programmer

LANGUAGES:

ENGLISH: Fluent in writing, reading, and speaking

SPANISH: Fluent in writing, reading and speaking

ITALIAN: Fluent in reading and comprehension; Intermediate in speaking

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