Service Support

Boluwaji John Akinmade (MBA, CCNA)

Telephone: 404-***-****

Email: ************@*******.***

Summary

I am a hardworking and flexible team player with excellent interpersonal and communications skills. The ability to rapidly accommodate various concepts gives me an edge to add value, creativity to teams within short time frames to achieve success. I’m a team player and have had to work independently when the need arises. I am a quick learner, friendly, diplomatic and even-tempered.

Competency & Skills on the Job:

Cisco Routing and Switching Technology:

(LAN Switching Technologies, Ethernet Cabling, CSMA/CD, DHCP, DNS, Subnetting, VLSM, VLAN, VTP, STP, RIP Version 1 and 2, OSPF, Multi-Area OSPF, EIGRP, BGP, GRE, IPSEC Tunneling, IPVPN, VRRP, Troubleshooting, Infrastructure Management)

• Cisco Network Device Management and Security:

(DHCP Snooping, AAA with TACACS+ and RADUIS)

• IPv6 Addressing, Configuration, Verification and troubleshooting.

Sound knowledge of relevant hardware (Compaq, HP, Dell, Lenovo, etc.) support processes.

Excellent knowledge of Microsoft office.

Managerial Leadership Skills:

Good supervisory and leadership skills

Excellent problem solving and analytical abilities

Strong interpersonal and communications skills

Good understanding of business financials and operations management Educational Qualifications:

MBA Project Management January 2020

Capella University

BSc, Information Technology June 2019

Capella University

Professional Qualifications:

Cisco Certified Network Associate (CCNA) January 2020 Cisco Certified Entry Network Technician (ICND 1) June 2019 Work Experience:

Barrister Global Services Network INC February 2020 – To Date Job Function: Technician

Job Descriptions:

Troubleshooting Machines

Machine repairs

Installation and replacement of machine/computer parts Westways Staffing Services INC August 2019 – To date My job descriptions span through IT Support, Compliance and Payroll Officer for Westways Staffing Services Inc Regional Office in Albuquerque. My resourcefulness earns the Organization a huge savings as well as quality and timely job delivery.

IT Support

• Installation of Switches

• Installation of IP phones

• Installation laptops and Desktops

• Computer networking for local connectivity

Compliance Officer

• Ensure the nurses are functioning within the legal framework.

• Setting up new nurses and ensuring they settle down

• Scheduling the nurses for pre-employment medical screening and periodic medical check up

• Storage of Nurses information in cloud and a backup in a shared folder

• Verifying Nurses credential

• Verifying Nurses employment history

• Setting up nurses on the internet portal

• Assign compliance tests and task to nurses

• Picking up Nurses at the airport and ensure seamless acclimatization

• Conduct a background check such as:

o Criminal background check

o Periodic review their status on OIG, SAM, NSO and OFAC o Regular verification of the status of the Nursing license Payroll Officer:

• Follow up with Staff to submit their time sheet (hard/softcopy)

• Calculate the hours worked on the time sheet

• Reconcile the time sheet with facilities time sheet

• Ensure prompt payment of nurses.

• File for first day pay for nurses

First Bank of Nigeria (FBN) Mortgages – Lagos, Nigeria Sep 2011 – Apr 2019 IT Support Technologist

Providing IPSEC Tunneling for secured connection to the Bank Network for remote staff

Ensure proper management, maintenance and regular update of the corporate website and LANs/WAN.

Creating and assigning IP Addresses.

Subnetting the Bank’s addressing system.

Creating VLANs for different departments.

Tracking of Bank network operations and resolves routine network monitoring problems.

Ensure availability and prompt deployment of end user devices (desktops, printers, etc.)

Connecting and troubleshooting end user devices (desktops, printers, etc.)

Coordinate the planning, procurement and deployment of network software and hardware.

Tracking network performance; conducts periodic monitoring equipment installation and maintenance activities.

Ensure the availability and appropriate maintenance of an issues/ query log.

Review and monitor trend analysis of issues/queries logged and escalate identified root problems to external IT vendors where necessary.

Resolving routine trouble entries.

Coordinate the IT hardware and software audit process

Co-ordinate the periodic collation of IT issues impacting all branch functions.

Coordinate IT support activities at the branch and ensure effective implementation of organisation-wide standards, policies and procedures.

Monitor service levels and ensure compliance with agreed SLA’s,

Keep abreast with new technologies and continuously apply knowledge to FBNML’s business

Implement approved improvement initiatives to ensure enhanced performance of the department

Prepare and submit periodic activity/management reports Digits Solutionz Limited – Lagos, Nigeria Jun 2009 – Aug 2011 Supervisor, IT Customer Eccentric Services

• Administer regular internal customer satisfaction surveys to ensure improved service support.

Develop and oversee the implementation of service support polices, processes and procedures including incident and change management policies and procedures, service level agreements, etc.

Keep abreast with new technologies and continuously apply knowledge to work.

Monitor service levels and ensure compliance with agreed SLA’s,

• Coordinate timely resolution of end-user queries/issues for clients.

• Provide after sales support for clients.

• Customer relationship management.

• Perform other tasks as assigned by Head IT Customer Eccentric Services

Contact this candidate