RESUME

AJU K. VARGHESE

Mobile: +971**-*******

Email: adci8c@r.postjobfree.com

OBJECTIVE

Utilize my skills and knowledge commensurate with the qualifications and certifications I possess in Networking, Windows Servers and Microsoft Azure Cloud services with ITIL standards for mutual benefits in an organization where Information Technology is extensively used with LAN/WAN communications and Systems Administration.

SYNOPSIS

12 years experience(10 years U.A.E) in network engineering, administration and service management converging from the design, installation and configuration of Microsoft Windows Server and MS Exchange, thoroughness in implementation and administration of Active Directory Services.

CAREER PROFILE

May 2017 – Till Date

Company : Global Allies Technologies

Designation : System Administrator

Primary role as a System Administrator includes managing a 2nd level support team, weekly meetings on stats with Service Account Manager, review escalations and their resolution status.

Responsible for monitoring and maintaining the IT infrastructure 24/7 for operations.

Also responsible for vendor management, license management, software and hardware procurement.

Worked 10 years in Dubai, U.A.E for Alpha Data L.L.C as a System Engineer for their various clients.

March 2013 – February 2017

Client : KPMG

Designation : IT Support Specialist

Configuring laptops, installation and upgradation of applications, monitoring hardware and network operations and resolving trouble tickets to ensure optimum performance.

Daily morning I need to update the Daily Checklist Sheet to confirm whether the Internet, Intranet and Printers are working fine or not.

Configure, troubleshoot and provided technical support for Symantec AntiVirus.

Installing, configuring and troubleshooting backup issues using Symantec Backup Exec.

September 2012 – February 2013

Client : Standard Chartered Bank L.L.C

Project : Backup and Windows 7 migration

Alpha Data L.L.C had 6 months contract with the bank for the backup and Windows 7 migration project.

The bank had planned to shift their operations from one location to another.For data redundancy, took the backup of all the desktop machines(excluding laptops) using Acronis True Image to the server.

After the shifting, upgraded all the Windows 7 Silver machines to Windows 7 Gold platform using the customized software provided by the bank.

March 2008 – August 2012

Client : The Royal Bank of Scotland

Designation : Customer Support Engineer

I was part of the migration team in the migration of Windows XP Professional Service Pack 1 to Service Pack2 and was done through SMS server.

Also was part of the project team in the migration of Lotus Notes to MS Outlook.

Monitor backup logs and to generate reports on timely basis.

Moving switch ports from one VLAN to another as per the user requirement.

Ticketing system Remedy was used for troubleshooting issues over the phone and also using tools like Team Viewer and RDP.

March 2007 – February 2008

Client : Dubai Holding

Designation : IT Support Engineer

Provided end user support for hardware and network systems and to make sure they are working effectively with minimum interruptions.

Configured voice messages using Cisco IP phones and arranged conference calls as per the business requirement.

Monitor server activities and perform daily backups and restoration of backups based on requests.

Performed software upgrades to make sure that all the systems were having the latest patches and hot fixes.

December 2006 – February 2007

Client : HSBC Bank

Project : Common Windows Desktop(CWD) Migration

Part of the CWD migration team in the migration of all Windows 2000 Professional machines to Windows XP Professional.

Before doing the migration a Backup(Normal and Incremental) of all the users’ data was taken to the server.

After backup, migration was done using Symantec Ghost 8.0 image. For migrating laptops, a Ghost Cast server was created.

After the migration, all the machines were joined to the domain and necessary applications were installed.

The profiling was done to restore all the user data back and the memory was upgraded from 256 MB to 512 MB for optimum performance.

April 2006 –December 2006

Company : iSeva Systems Private Limited, Bengaluru

Designation : Technical Support Engineer

Worked as a Technical Support Engineer for the Virus Removal Queue project.

The virus is removed by logging in to the customers machines remotely.

Various certified and authenticated tools are used for the removal of viruses.

April 2005 – December 2005

Company : Wintech Systems and Services

Designation : Senior IT Support Engineer

Administer and maintain daily operations of the company’s network.

Responsible to ensure that both the Hardware and Software systems of the above network are working effectively with minimum interruptions.

Implemented Windows 2000 Active Directory Service and Exchange Server 2000 using the standard migration tools, spam and anti-virus product.

Explicit troubleshooting, maintenance and providing connection oriented networking solutions.

October 2004 – March 2005

Company : Intell Visions Software Limited

Designation : Network Engineer

Network engineer with the client Gujarat State Petroleum Corporation(GSPC) at their KG exploration block handling all the network operations consisting of hardware, LAN and WAN both at the rig and onshore.

Responsible to ensure zero down time network availability and also to ensure that both the Hardware and Software systems of the above Network are effectively working with minimum interruptions.

July 2000 – September 2004

Company : International Computer Industries, Kerala

Desigation : System Engineer

Maintained 100 desktop PCs of different operating systems.

Responsible for assembling personal computers and troubleshooting, peripheral connectivity/configuration and network connectivity.

Project wise configuration and maintenance of Workgroups on multi OS platforms.

Configuration, up gradation and implementation of Microsoft Operating System in all related jobs of the clients.

EDUCATION

DCHNE – Diploma in Computer Hardware and Network Engineering - March 2000

B.A. – Bachelor Degree in English Literature from Kerala University - April 1999

Certifications

ITIL Foundation V3

Microsoft Certified Azure Fundamentals

MCSA Microsoft Certified Solutions Associate(2016)

MCSE Microsoft Certified Solutions Expert(Cloud and Infrastructure)

A+ Certified Professional

CCNA Cisco Certified Network Associate

PERSONAL INFORMATION

Date of Birth : March 29, 1978

Sex : Male

Nationality : Indian

Visa Status : Visit, valid until May 25, 2020

LinkedIn Profile : linkedin.com/in/aju-k-varghese-b87b7626

INTERESTS

Reading, Browsing, Listening to Music, Stamp Collection

I hereby declare that all the details mentioned above are true to best of my knowledge

Place : Sharjah, U.A.E AJU.K.VARGHESE

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