Anwar Mail@: adci7k@r.postjobfree.com

Mobile: +91-964******* SAP S4 HANA SALES Certified

SAP CRM & SD Functional Consultant

Career objectives: Seeking a challenging role that will utilize a combination of my skills and experience in SAP meant environment that offers opportunities for creativity, further learning and continued professional development.

11 Plus years of SAP functional experience in implementation, customization, development, integration, data migration, testing and Support of SAP CRM (5.0, 7.0 EHP3) SAP R/3 (4.6C, 4.7, ECC6.0)& SAP HANA Sales (1709).

SAP S4 HANA Sales up skilling 1709 Certified Functional Consultant.

2 full life cycle implementations releases 4.7 E, ECC 6.0 and 7.0 EHP3.

Hands on experience on roll outs, upgrade, and application maintenance projects.

Excellent configuration and support experience, Expert in marketing campaign management process, segmentation models, Email and SMS campaigns, Lead management Process.

Expert in Opportunity management, Sales cycle, Pricing, catalogue, code, Code Group profile, Subject profile and status profile for the Transaction processing.

Expert in Action Profile configuration for the automation process of Notifications and status related changes in transactional level.

Experience of working within a formal project methodology / frame Business Analysis and Requirements gathering, Process mapping, Project scope and gap analysis, Production of Functional and Technical specifications, Change control, Testing – preparation of test scripts and management/execution of test plans.

Expertise in Integration modules between SAP CRM & SD With middleware and SD-MM, SD – FICO.

Expertise in designing the business process procedures (BPP)

Extensively worked with SAP PI interface for integrating IVLM and SAP CRM for the Registration process and validation of the business partners.

Expertise on preparation of functional Design documents (FDD) and technical specification for the Custom Reports.

Extensively involved in Preparation of CMD (Change Management document), testing scenarios like unit test, integration test and regression testing documentation & execution of the same preparation of user acceptance test scenarios and support the users in execution

Involved in preparation of the training material and delivered same to the core team members, Key users and business users.

Worked on PGMP, IMPACT, JIRA, and TEST-RAIL Tools for Ticketing for the various projects.

In-depth knowledge in understanding, suggesting solutions and configuring SAP SD &CRM Sale and CRM Marketing processes to clients according to business requirements with Different channels.

Expertise in Configuring WEB UI functionalities according to the client requirements by using UI Config tool and Application Enhancement Tool (AET).

Experience with CRM Middleware functions of downloading the Master and Transactional data from SAP ECC (R/3) systems and other Non-SAP systems.

Education Details:

MBA ( Marketing )

Kakatiya University

2004

B.Com (General)

Kakatiya University

2001

Career Profile:

Dates

Organization

Role

Oct2019 to Till date

Tech Mahindra, Hyderabad

SAP CRM & SD Functional Project Lead

July 2019 to Sep 2019

Noha Alwosta, Saudi Arabia

SAP CRM & SD Functional Project Lead

July 2017 to Feb 2019

Advance Electronics Company limited, Saudi Arabia

SAP CRM & SD Senior Consultant

April 2016 to June 2017

Gulf Advantage Automobiles, Saudi Arabia

SAP CRM Assistant Manager

May 2013 to April 2016

IBM India

SAP CRM Package Solution Consultant

January 2012-Feb 2013

Mphasis An Hp Company

SAP CRM Functional Consultant

September 2007 - December 2011

Mphasis An Hp Company

SAP SD Functional Consultant

Project # 6

Abdul Latif Jameel (Saudi Arabia)

Period

July 2019 to Till data

Description

Supporting SAP CRM Functional issues and analyzing the new requirements in business improvement.

Client Description

Abdul Latif Jameel is comprised of diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). Strong networks and long-established relationships make us a powerful partner, opening doors for those who want to do business in the region. Our businesses represent some of the world’s leading brands, earning us their trust and building long-lasting and mutually beneficial relationships. Our commitment to anticipate and support our partners’ needs has driven our success.

From our modest beginnings 70 years ago as a small trading business and then a Toyota distributorship in Jeddah, Saudi Arabia, we have established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and, along the way, we have accumulated comprehensive automotive expertise throughout the region. Applying our vast experience in the automotive sector, we’ve used our expertise and operations infrastructure to diversify into new sectors that contribute to the ‘infrastructure of life’ in the MENAT region.

Role

SAP CRM & SD Functional Project Lead

Responsibilities

Scope for the project falls under the service process, we have IT Helpdesk tool and Solman for the Project deliverables.

Worked with the VOG (Voice of Guest) Survey Process.

Worked with NPS (Net Promoter score) Process

Worked with Service appointment process including the SMS trigger after service appointment confirmation.

Worked With lead management and integrated with Social Media external sources.

Worked on Generic Activity Process.

Identify relevant SAP notes providing solutions to the users within the time.

Bodcs Monitoring Resolved the issues related to Customer, product master data and Process the Bdocs Successfully in to the ECC system.

Involved Timely resolutions of end users Raised Tickets/issues as per their SLA.

Proactively discussed critical issues with seniors for timely Resolution.

Active contribution in providing solution and handling tickets on daily basis.

Attended the KT sessions and update knowledge on new incidents.

Maintain the SLA in ticket solving and weekly reporting.

Involved in submitting the Ticket Status (Open/Close) report.

Handling tickets in various degree of severity assigned by help desk.

Project # 5

HRDF, Saudi Arabia

Period

July 2017 to Feb 2019

Description

SAP CRM & SD Functional new requirements implementing in business improvement.

Client Description

TAQAT The National Labor Gateway is a major national initiative to build the largest virtual labor market platform in KSA and cover the public and private sector. Its mission is to offer and facilitate employment and training services, efficiently and effectively, to further sustain and develop the labor force. The portal seeks for gradually merging the services of the labor market in K.S.A, into one platform which gathers the employers with jobseekers, providing a better matching between the business establishments’ needs and the needs of the workforce seeking for jobs.

The portal mission relies on providing employment and training services actively and efficiently in order to increase the stability and the development of the national workforce. The portal provides a package of services for the employers such as jobs listing, searching candidates and learn the details of subsidy programs. The portal will also provide an access to subsidy and training programs in the near future.

Role

SAP CRM & SD functional consultant

Responsibilities

Data Migration and Registration Process for the NLG.

Worked on Deferent Non SAP Systems like WPS -Wage Protection System, GOSI - General Organization for Social Insurance, MLSD – Ministry of Labor and Social Development, for the Data Migration Process in NLG and Integrated with SAP CRM SAP PI-PO / Java Portal.

Worked with Registration process for the private & Semi Government and nonprofit Employers in NLG, NSS.

Prepared the Functional Design Documents Based on the HRDF User Story’s.

Involved in Meetings with Functional Business managers & Team member to get the Clear Requirements and Map them into CRM& SD System with the Help of Java team.

Marketing & Loyalty Management in SAP CRM: The Project is specially designed with Campaign & Loyalty Management.

Worked with creation of Org Model, Positions and Assign the Business Roles to Positions

Worked with New Earning Activity’s Like (Full time and Part time Employment Programs) where the employers can enroll the Earning Activity and get the Loyalty Points Based on the Business Rule framework.

Worked with New Campaign Earning Activity’s where the Employer can enroll them by automatically or manually and get the extra Loyalty Points.

Defined Dynamic Attributes like Base points, Employee Eligibility and Max Point Cap.

Configured the New Employee Eligibility Rules for the Full time and Part time Employment programs.

Defined Reward Rules and Reward Rule Groups for the FT and PT Employment.

Worked with Email and SMS Campaign Process where HRDF wants to introduce the New Programs into the Market.

Worked with Mail / SMS forms For the HRDF Campaigns Process.

Configured Different Data Sources like Info sets, Marketing attributes, Marketing attribute Lists Where the HRDF can use Attributes for the Segmentation model to Target the Group of People.

Worked with Audit Trail Campaign Process for the Specious Behavior of the Employer & Fraud Customers.

Defined new Role Configuration keys, Navigation bar Profiles, for the New Business roles like HRDF Loyalty professional, HRDF Marketing manager, HRDF Marketing Executive and HRDF team Lead.

Configured New Fields in CRM Web UI as Per the HRDF Business Requirements.

SAP SD Roles and Responsibilities:

Configured Sales organization Distribution channels, Division, Sales office and Sales Groups for the HRDF Business process.

Number range maintenance for the Customer and as well as vendor accounts in ECC system.

Worked with Item category’s and item Category Determination, Schedule line and schedule line categories for the HRDF business process.

Worked with basic pricing elements like tables, access sequence, condition types, and pricing procedure determination for the NLG and NSS Business Process.

Worked with business partner classification and business partner replication From CRM to ECC.

Worked with partner functions and partner function determination.

Special Process Vendor Registration in TAQAT and It will be Replicate to CRM and ECC Systems through Web services and PI/PO System.

Worked with Invoice process types for the HRDF Business process for NLG and NSS.

Trained Core team to complete the SIT, UAT and UAT signoff.

Prepared User manual s and given End users Training.

Project # 4

Renault, Saudi Arabia

Period

April 2016 to June 2017

Description

SAP CRM & SD Functional new requirements implementing in business improvementand Application Maintenance

Client Description

Renault is the fastest growing automotive brand in the GCC region clocking more than 250% growth, ranks one among the top ten brands and the number 1 amongst all European brands in KSA. Following an agreement between Saudi Arabia's Al Baize and Suhail Bhawan Automobiles of Oman, Gulf Advantage Automobiles (GAA) was formed as a joint venture. GAA formally commenced its operations on July 17, 2010.

Enormous investments have been committed and continue to be made by Gulf Advantage to strengthen the Renault brand in the Kingdom. Currently, Gulf Advantage operates through 8 Showrooms, 19 Service Centers, and 49 spare parts outlets across Saudi Arabia. Gulf Advantage's investment in Riyadh, the exclusive Renault Service center the largest in the GCC is an example of its commitment to provide top notch and most competitive after-sales service and spare parts availability in Saudi Arabia.

Role

SAP CRM & SD Assistant Manager

Responsibilities

Marketing Module:

Worked with marketing plan & Campaign management, maintained marketing activities and campaign promotion for the GAA Business Process.

Worked with Email, SMS, and Lead Generation Campaign for GAA business Process.

Segmented Business Partners using various attributes and values based on Iqama number, Region, Income & Age Group.

Worked with External List management and generated the Deferent Target Groups for the Marketing, Sales, and Service Process Campaigns.

Worked with royal customer groups and provided the promotional offer with SMS campaign.

Worked on Lead generation through Campaign, and Manually Distribute the Leads to Sales Executives.

Worked on Deferent types of Sales Groups Retails, Fleet, and Dear for the GAA business Process.

Worked on the Partner Determination Procedure and Determine the Country head, And Business manager Partners in Marketing plan and Campaign.

Defining questioners, defining determination for questionnaire and assigning qualification level to questionnaire.

Customized several basic functions which includes partner determination procedure, Organizational data determination and text determination procedure and used in appropriate transactions.

Sales:

Worked on Opportunity management with Different Sales Stages for GAA Business Process.

Worked on Test Drive Process and CC Determination process For Gulf Advantage automobiles.

Worked on Activity Management Task and Appointment.

Worked on Automatic Activity Creation process Based on the Opportunity Next Follow Up date.

Worked With Different Action Profiles.

Worked with My Reno web service where the Customer Register himself in My Reno and the data will flows to CRM and Create the Test Drive activity automatically.

Giving the Training to the sales managers and educating them how to check the Reports and All other Activity’s in CRM.

Worked with Test Drive, Leads, And Opportunity analysis Reports.

Worked with Test Drive, lead, And Opportunity Reports automatically processes these Reports to Regional managers and Country head For the Analysis Purpose.

Worked with Delivery and Invoice Reports in CRM it is integrated with SAP ECC.

Provided the Training to the sales Executives and Sales Managers for the CRM Process.

Collecting the Requirements from the Business Users and Discussing with Business Users and Technical persons explaining the Scenarios to full fill the Business Requirements.

Project # 3

Welchallyn, USA

Period

May 2013 to April 2016

Description

Supporting SAP CRM Functional issues and analyzing the new requirements in business improvement.

Client Description

Welchallyn is the one of the biggest hospital equipment company in US they specialize in helping doctors, nurses, and other healthcare providers across the globe provide the best patient care by developing innovative products, breakthrough technologies, and cutting-edge solutions that help them see more patients, detect more conditions, and improve more lives. We have been a leader in the healthcare industry since our humble start in 1915; we set medical industry standards in the 1920's, we were the first to use fiber optics in medical instruments in the 1960's, and our innovation continues in the 21st century.

Role

SAP CRM Package Solution Consultant

Responsibilities

Spoc for the PGMP and Impact Tools for the Project deliverables

Identify relevant SAP notes providing solutions to the users within the time.

Bdocs Monitoring, Resolved the issues related to Customer, product master data and Process the Bdocs Successfully in to the ECC system.

Worked in PGMP tool to provide the estimation hours for all the SAP modules in Welchallyn.

Prepared the WRD work Order Documents Based on the Business Requirement from the Client.

Worked with Impact tool For the new Enhancements

Worked On account Merge process and applied nearly 13 Sap notes for the Business Requirement.

Involved Timely resolutions of end users Raised Tickets/issues as per their SLA.

Proactively discussed critical issues with seniors for timely Resolution.

Active contribution in providing solution and handling tickets on daily basis.

Attended the KT sessions and update knowledge on new incidents.

Maintain the SLA in ticket solving and weekly reporting.

Involved in submitting the Ticket Status (Open/Close) report.

Handling tickets in various degree of severity assigned by help desk.

Maintain the problems that arise from Base customization, Marketing and Web UI.

Project # 2

Telstra, Australia

Period

January 2012 to February 2013

Description

SAP CRM Functional new requirements implementing in business improvement.

Client Description

Telstra is Australia's leading telecommunications and information services company, with one of the best known brands in the country. Telstra offers a full range of services and compete in all telecommunications markets throughout Australia.

Telstra Enterprise Ordering System (TEOS) is an online ordering system based on a SAP CRM 5.0 integrated to a backend R3 system. Through TEOS, Telstra provides its major customers the ability to procure products and services in specialized areas.

The CRM version is no longer supported and the hardware platform is no longer stable causing multiple system outages and impacting business delivery to customers. Hence Telstra is decided to upgrade its current CRM version to CRM 7.0.Since there is no direct upgrade path between CRM 5.0 and CRM 7.0, it’s kind of reimplementation of CRM 7.0 application.

Role

SAP CRM Functional Consultant

Responsibilities

Marketing:

Worked with marketing plan & Campaign management, maintained marketing activities and campaign promotion.

Configured multiple Product catalogs and product catalog replications.

Worked in marketing planner in creating marketing programs and marketing plans.

Customize the campaign types, objectives, and tactics.

Configured the required transaction types for Telstra NAB specific business processes

Segmented Business Partners using attributes and values.

Created & maintaining external list in External List Management.

Lead creation, qualification and dispatch lead to sales order.

Defining questioners, defining determination for questionnaire and assigning qualification level to questionnaire.

Customized several basic functions which includes partner determination procedure, Organizational data determination and text determination procedure and used in appropriate transactions.

Services:

Customization for Complaint.

Worked on service process – Quotations and Orders.

Defined the various transaction types for business, performed copy controls & follow-up transaction.

worked on the setting of Warranties and warranties claim for service

Defined conditions to Action Profile.

Project # 1

GM – ME (DUBAI)

Period

September 2007 to December 2011

Project

Supporting SAP SD Functional issues and analyzing the new requirements in business improvement.

Client Description

The scope of this project is to migrate the Middle East (Dubai) business operations in to SAF business environment. This is a kind of Technical migration. The main objective of this project is to maintain single server for both GM SAF as well as ME operations in the single environment.

Role

SAP SD Functional Consultant

Responsibilities

The project falls under migration & implementation and they used different strategies for implementing this project like plan and design, constructive and close, testing and finally go live and support.

Configured Organization structure for GM – ME including sales Organization, Distribution Channels, Division, Shipping points, etc.

Configured various types of sales document like VIP, VOR, C3, C4, RIM, and YSTR for the GM Dubai business process.

Configured various number ranges for sales documents & Delivery documents.

Customized new item categories & schedule line categories for Channel3 and Channel 4 sales orders and item category determination.

Configured customer material information records for GM – ME spare parts.

Involved in Pricing Procedure Determination through condition technique.

Configured special sales orders like cash sales and rush orders for GM - ME.

Configured shipping point and shipping point determination and assigned the sipping point to plant for GM – ME.

Carrier Awards:

Got Project manager Choice award 2 times while working with Welch Allyn Account. And Awarded 1500 Us Dollars.

Got Skill Bonus Award 4 times as a 40000 cash award. While working with Welch Allyn.

Got winning attitude monthly submission award 2 times while working with Telstra account.

Got best employee award in 2008while working with GM ME project.

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