Shoshanna Thomas-McCue UX Designer

Seattle WA adci6o@r.postjobfree.com 509-***-**** shoshux.com

I’m a UX designer who loves to practice design as a science, looking to user research to influence all of my design choices. My background studying psychology and ethics drives me to want to make people's lives better, one experience at a time. My educational background, combined with three years working as a team lead in a customer service environment has given me valuable perspective on how people interact with each other, and the world around them. I’m not afraid of hard work, and I love relating to people. I believe that if we take the time to listen to different perspectives we can collectively improve user experiences for everyone.

Skills

Disciplines: Interaction Design, Information Architecture, User Research, Content Strategy, UI Design

Methods: Wireframing, Paper Prototyping, Collaborative Problem Solving, Design Studio, Usability Testing, Affinity Mapping, System Usability Scale (SUS) Scoring, User Flows, Presenting Ideas

Transferable Skills: Leadership, Customer Service, Efficiency, Time Management Software

Sketch for Mac, InVision Prototyping, CSS, HTML, Keynote Relevant Projects

Seattle Seahawks User Researcher

2 week sprint

● Strategized generative and evaluative research to facilitate my team in redesigning the Seattle Seahawks Android app.

● Facilitated 4 rounds of user testing, with 27 users

● One round of testing was done at the bars near Seattle Stadium on gameday.

● Final SUS score for the design was 80 with 100% completion rate Weekdays Interaction and UX Designer

2 week sprint

● Collaborated with a team to create an iOS app design for a brand new tech startup

● Lead a Design studio brainstorming session with the companies developer

● Used Sketch to create 4 sets of wireframes

● First iteration of low fidelity wireframes tested with SUS score of 80.9

● SUS score of 89.2 after 4 rounds of testing.

Ada’s Technical Books and Cafe User Experience Designer, Information Architect 2 week sprint

● Focused on Information Architecture

● Utilized card sorting and site maps to influence design

● Created 3 digital prototypes to test

● Lead 3 rounds of usability testing

Education

General Assembly Seattle

User Experience Design Immersive

A 10 week, 400 hour immersive program focused on UX design, working hands on with industry professionals to learn UX skills and processes. Wenatchee Valley College Omak

Associates of Arts and Science

Coursework heavily focused in Ethics and Philosophy Eastern Washington University, Washington State University Bachelors of Science

Major in Psychology

Work History

Starbucks

Barista Trainer/Shift Supervisor

2016-2019

● Customer experience specialist

● In charge of ensuring all systems were running smoothly and intercepting each other at the correct times

● Generally overseeing 4-8 people at a time

● In charge of managing customer expectations

Papa Murphy’s Pizza

Team Member/Shift Supervisor

2014-2016

● In charge of creating systems to increase efficiency and improve customer experience

● Generally overseeing 4-8 people at a time

● In charge of managing customer expectations

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