AUBREE D. JEFFERS

Indianapolis, IN *****

317-***-****

adci4k@r.postjobfree.com

OBJECTIVE

Self-motivated, proactive, professional seeking a senior level position at your organization that will allow me to utilize my skills in project management, organizational development, communication, and training/onboarding development. Successful in project management and change management processes, with a concentration in learning and development.

SKILLS PROFILE

-Excellent written and verbal communication skills: proficient with Microsoft Office (Word, Visio, PowerPoint), SnagIt, Adobe, Healthstream LMS, and Articulate as well as Concur and Dayforce (Ceridian)

-Proficient in training program development and implementation with a focus on Agile Project Management methodologies

-Learning Management System (LMS) Administrator as well as Computer Based Training Developer (CBT) utilizing Articulate, Camtasia, LMS Platforms, etc

-Experience with Rapid Improvement Events/change management and Lean Six Sigma methodologies in collaboration with Senior Leadership, Directors, and Associate Directors

-Exceptional ability to understand and comprehend policy information and standards of business practice.

-Skilled in onboarding, new employee engagement, team building, leadership development and situational leadership (SLII)

-EPIC Certified, Korn Ferry Interview Architect Certified

EMPLOYMENT HISTORY

LEARNING AND DEVELPOMENT/TRAINING SPECIALIST

August 2018 – January 2020 Calumet Specialty Products, LLC

Indianapolis, IN

Collaborated across functional groups within the organization to identify training needs and develop/revise standard operating procedures

Assisted with the onboarding new hires as well as bridging the gap for any system training needs.

Lead Training analysis and planning functions for all company projects

Oversaw the development and maintenance of the current Learning Management System while identifying a new system to replace the current one

Developed strategic goals (SMART Goals) for the Training group that coincide with organization objectives for each fiscal year

Supported all organizational initiatives as a shared-service function in order to provide comprehensive training as required by the user community

Influenced the following system implementations through learning plan development over the course of 18 months:

-SAP Concur

-SAP Transportation Management

-SAP Ariba

-Microsoft Office 365

-Dayforce (Ceridian) Process Mapping

Developed and implemented a training communication plan for all new and changed processes. Defined the communication pipeline for all SAP (Company ERP System) changes through the newly developed Power User Community

Facilitated process improvement sessions to define new processes and outline current state of policy and procedures for compliance purposes

Consulted and collaborated with Business Process Owners (BPO’s) on training needs for compliance standards across the organization

EPIC CREDENTIALED TRAINER/PATIENT ACCESS SERVICES MANAGER

December 2014 –August 2018 Eskenazi Health

Indianapolis, IN

Supervised and monitored daily activities of 30-40 Registrars/Financial Counselors. Responsible for fostering a supportive environment for innovative ideas through positive, proactive managing

Created material/content and maintain employee communications through Eskenazi Daily and RCE Newsletter.

Provided one-on-one coaching and feedback with Department Leadership for management development with appropriate recommendations

Effectively addressed day-to-day issues with staff/leadership and help develop and execute a plan to achieve stability through state funded programs (Medicaid and Medicare), ensuring adherence to policy and procedure.

Development of E-Learning Training Program (Healthstream LMS) for over 600 staff utilizing Electronic Health Records (EPIC) for Charity Program and State Funded Program with weekly training classes in order to help improve processes

-Development included: communication plans, testing, and implementation from creation to go-live

Worked as Systems Administrator with outside vendors to ensure that additional LMS platforms are functioning appropriately

Maintained vendor relationship by initiating and attending meetings in order to ensure LMS platforms are functioning appropriately, and ensuring proper execution of system updates and changes through communication with staff and upper management

Developed communications plans, testing and implementation of e-training (LMS) programs from creation to go live for both staff and leadership development

Conducted peer interviews utilizing behavioral questions to hire new staff members within Revenue Cycle Support

SME for implementation of new electronic health record go-live in Revenue Cycle and Financial Counseling.

EPIC Credentialed Trainer for Revenue Cycle (Patient Access Services, Prior Authorization, Revenue Integrity, Financial Counseling)

SENIOR ELIGIBILITY REPRESENTATIVE/TEAM COACH

August 2011 – October 2013 XEROX

Indianapolis, IN

Supervised and monitored daily activities of 18-20 Eligibility Specialists

Prioritized workload in accordance with state regulatory policies and procedures

Reviewed eligibility for state funded programs as well as additional resources for low-income families.

Served as a point of contact for inquiry referral from government officials and third party vendors

Assisted and supported efforts in implementation of Hybrid system with Family and Social Services Administration in both Indianapolis and West Lafayette

CORPORATE TRAINER

April 2008 – September 2009 HCC Medical Insurance Company

Indianapolis, IN

Developed training program for 200+ employees in Indianapolis and Florida office, providing follow up support services upon completion of training

Created, customized, implemented, and administered weekly customer service and sales training classes

Reported employee-training status to senior-managers and CEO on a quarterly basis

Coordinated calendar events, vendor-to-site requests, and traveling arrangement/requirements

Create and prepare training material/content for onboarding process ensuring information is in compliance with federal standards and regulations

Maintained Project Management training budget and employee reimbursement forms for check requests.

SME for international insurance policies and processes

EDUCATION

MASTER’S: COMMUNICATION (in progress) Purdue University, West Lafayette, IN

CERTIFICATE in STRATEGIC COMMUNCIATION MANAGEMENT

BACHELOR’S: HUMANITIES and SOCIAL SCIENCES Indiana University EAST, Richmond, IN

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