Customer Service, Sales, Management

Heather Nelson

**** ***** *** **, *****, MN ***** 612-***-**** Cell

*******@***********.***

Summary

A skilled leader with exceptional communication and customer service skills both internally and externally. Dedicate to meet goals and provide support while working as a team player. Have strong organizational skills with the proven ability to prioritize tasks in a fast-paced environment.

Professional Experience

Bearcom - December 2002 to Present

A Leading provider for Nextel, two-way radios, and rental equipment

Rental Manager

Responsible for client management and sales for all Bearcom products.

Consult with and take orders from clients

Track and control inventory

Market and sell products to current and potential clients

Coordinate services to all customers to ensure on- time delivery of ordered products

Program and install applicable Bearcom products for customer events.

Ensure that all equipment exceeds minimum standards of functionality and cleanliness.

Completed administrative and tracking responsibilities using Microsoft office products

Provide top-notch customer service to all clients

Select Wireless/Communications – June 1997 to November 2002

A provider of cellular needs

Senior Customer Service Representative and Sales Coordinator

Prepared monthly customer care schedule

Ensured proper staffing levels

Escalated calls and problems to existing customers

Serviced internal and external customers

Assisted Sales Representatives with a variety of functions supporting company initiatives

Obtained and entered accurate data into the data base

Tracked commission adjustments

Maintained supplies of sales collateral and company forms

Recorded the equipment demo pool for the sales team

Thrall Distribution- June 1995 to February 1997

A pipe distributor

Purchasing Clerk

Expedited purchased items

Entered and coordinated purchase requisitions

Solved problems in regards to cost per item, quality, and on-time delivery

Utilized Word and Excel to accomplish responsibilities

Answered multi-phone lines to assist others in the company

Filed and maintained required documentation

Received incoming materials

Menards- October 1991 to June 1995

National retail sales of home improvement products

Supervisor

Customer service

Balanced money, credit cards, and checks

Lead cashier and service counter

Operated 10-Key proficiently

Education

Anoka Ramsey Community College

Business Certificate

AA in Business Management with an emphasis in Marketing

Anoka Technical College

Post-Secondary coursework in the secretarial field

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